Service Writer (CMD-505) (2883)

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    "jobId": 53325,
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    "description": "<p style=\"text-align:justify;\"><span style=\"font-size:14pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><strong><em><u><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Scope of Work:</span></span></u></em></strong></span></span></span></p>\r\n\r\n<p style=\"text-align:justify;\">&nbsp;</p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">As a Service Writer you will serve as the first line in Customer Relations by scheduling Services for our valued customers. Waukesha-Pearce Industries delivers thorough attention to detail and customer satisfaction. The Service Writer will interact with Customers to build Customer loyalty and ensure confidence for Machinery Equipment safety and reliability. The successful candidate requires passion about taking care of the Customer and assisting them in having a pleasant and positive experience.</span></span></span></span></span></span></p>\r\n\r\n<p style=\"text-align:justify;\">&nbsp;</p>\r\n\r\n<p style=\"text-align:left;\"><span style=\"font-size:14pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><strong><em><u><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\">Primary Job Responsibilities:</span></span></span></u></em></strong></span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Promptly greet service customers in a friendly, welcoming and courteous manner </span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#333333;\">Takes detailed notes with regard to customer&rsquo;s equipment issues.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Verify customer has account or obtain credit and/or credit card information</span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Scheduling service work</span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Verify Warranty Status on Machine Equipment</span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Check for Factory Campaigns </span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Explain and implement repair options</span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#333333;\">Explains terminology and the nature of work completed to customer</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Coordinate activities to ensure repair work is fixed during the first visit and in a timely manner</span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Provide accurate estimates for all services and repair recommended</span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Handle minor customer complaints with courteous, nurturing and tactful manner</span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Setting, confirming and preparing for appointments with customers to expedite their service experience&nbsp;</span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Determining Machine Equipment needs based on customer information and a Machine walk-around</span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Producing work orders for customers with full transparency including cost and time estimates&nbsp;</span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Communicating frequently with Managers/Forman and Parts Associates to ensure timely completion of work&nbsp;</span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Follow-up with customers on the status of their equipment, based on how the Customer wants to be informed&nbsp;</span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Perform other duties as assigned</span></span></span></span></li>\r\n</ul>\r\n",
    "jobCategory": "Admin - Clerical",
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    "qualifications": "<p style=\"text-align:left;\"><span style=\"font-size:14pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><strong><em><u><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Minimum Qualifications:</span></span></u></em></strong></span></span></span></p>\r\n\r\n<ul>\r\n\t<li style=\"text-align:left;\"><span style=\"font-size:14pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Must have a High School diploma or equivalent</span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"text-align:left;\"><span style=\"font-size:14pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><strong><em><u><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Requirements:</span></span></u></em></strong><strong><em><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"> Knowledge, Skills, and Abilities (KSAs) </span></span></em></strong></span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">Must have a working knowledge of the above titled position and how it relates to the overall business and its&rsquo; objectives.</span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Must meet goals and objectives set forth by the company.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Must conform to company policies and procedures set forth by the company.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Must have a current driver&rsquo;s license and acceptable driving record per WPI insurance carrier standard if driving company vehicle. (ONLY IF JOB REQUIRES)</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Must be able to pass and maintain drug and alcohol testing requirements as outlined by the Department of Transportation. (ONLY IF JOB REQUIRES)&nbsp; </span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Must be computer literate, a Windows based environment preferred (MS Word, Excel, Power Point, Access, Outlook).</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Must be able to lift <u>50</u> pounds.&nbsp; (ONLY IF JOB REQUIRES)</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Must be able to bend and twist several times a day.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Must have the ability to work flexible hours and days.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Must be dependable and able to work independently.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Must maintain good client relations.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Must maintain a professional appearance.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Must promote and maintain a clean, neat and safe work environment.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Must have the ability to supervise and motivate others.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Must protect the company assets and interests.</span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-left:48px;text-align:left;\">&nbsp;</p>\r\n\r\n<p style=\"margin-left:48px;text-align:left;\">&nbsp;</p>\r\n\r\n<p style=\"text-align:left;\">&nbsp;</p>\r\n\r\n<p style=\"text-align:left;\"><span style=\"font-size:14pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><strong><em><u><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\">Working Conditions and Physical Demands:</span></span></span></u></em></strong></span></span></span></p>\r\n\r\n<ul>\r\n\t<li style=\"text-align:left;\"><span style=\"font-size:14pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Typical hours of work Monday through Friday; </span></span><u><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">8</span></span></u><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"> a.m. to </span></span><u><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">5</span></span></u><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"> p.m.</span></span></span></span></li>\r\n\t<li style=\"text-align:left;\"><span style=\"font-size:14pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Some occasional extended hours may be required.</span></span></span></span></li>\r\n\t<li style=\"text-align:left;\"><span style=\"font-size:14pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Sitting; occasional bending or kneeling; lift and carry a maximum 15 Lbs., reach overhead for lightweight items.</span></span></span></span></li>\r\n\t<li style=\"text-align:left;\"><span style=\"font-size:14pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Office work.</span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"text-align:left;\">&nbsp;</p>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-size:14pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">WPI is an EEO/AA (equal opportunity/affirmative action) institution and does not discriminate on the basis of sex, age, race, color, religion, physical or mental disability, creed, national origin, veteran status, sexual orientation, genetic information, gender identity, or gender expression in the programs or activities which it operates.</span></span></span></span></p>\r\n\r\n<p style=\"text-align:justify;\">&nbsp;</p>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-size:14pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">En Espanol</span></span></strong></span></span></p>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-size:14pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">WPI es una instituci&oacute; n EEO/AA (igualdad de oportunidad/acci&oacute; n afirmativa) y no discrimina en base al sexo, edad, raza, color, religi&oacute;n, discapacidad f&iacute;sica o mental, credo, origen nacional, estatus veterano, orientaci&oacute; n sexual, infomaci&oacute; n gen&eacute;tica, identidad de g&eacute;nero, o expresi&oacute; n de g&eacute;nero en los programas o actividades los cuales opera.</span></span></span></span></p>\r\n\r\n<p style=\"text-align:justify;\">&nbsp;</p>\r\n\r\n<p>&nbsp;</p>\r\n",
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    "legalRevisionDate": {
      "date": "2025-10-13T10:54:02.000Z",
      "timezone": "America/Chicago",
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    "primaryPhoneCountry": "US",
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    "qualificationsTitle": "Qualifications",
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    "jobTitle": "Service Writer (CMD-505) (2883)",
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    "description": "Scope of Work:\r\n\r\n \r\n\r\nAs a Service Writer you will serve as the first line in Customer Relations by scheduling Services for our valued customers. Wau...",
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