Engineer – Technical Support (Broadcast)

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    "heading": "Engineer – Technical Support (Broadcast)",
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    "description_html": "<div class=\"job_description\">\n\t\t\t\t\t<p style=\"margin-bottom:13px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#2b333a;\">Position:</span></span></span></b><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#2b333a;\">&#160;Engineer &#8211; Technical Support (Broadcast)</span></span></span></span></span></p><p style=\"margin-bottom:13px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#2b333a;\">Position Count:&#160;</span></span></span></b><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#2b333a;\">1</span></span></span></span></span></p><p style=\"margin-bottom:13px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#2b333a;\">Location:&#160;</span></span></span></b><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\">Mumbai, Delhi, Chennai and Hyderabad</span></span></span></span></p><p style=\"margin-bottom:13px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#2b333a;\">Experience</span></span></span></b><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#2b333a;\">: &#160;Fresher/Experience</span></span></span></span></span></p><p style=\"margin-bottom:13px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#2b333a;\">Job description:</span></span></span></b></span></span></p><p style=\"margin-bottom:13px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#2b333a;\">The ideal applicant for this position should have strong technical skills, be good communicator, and pay close attention to detail. The field engineer should diagnose and address problems, also maintain customer relationships.</span></span></span></span></span></p><p style=\"margin-bottom:14px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#2c3241;\">Field Engineer Responsibilities:</span></span></span></b></span></span></p><ul><li><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\">Prime responsibility of Engineer will be to install / configure / troubleshoot and support front end client systems in complex Broadcast IT setups.</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\">Work independently on client systems with guidance from superiors, must be capable to quickly analyse reported issue and act promptly for quick resolution or escalate to superiors.</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\">Receive support calls from customers, capture complete information about the issue and work to resolve or escalate to senior members.</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\">Must be committed to deliver technical support within time-sensitive environments for live TV broadcast sites and time critical applications, the engineer should quickly troubleshoot and diagnose issue over phone / remote / onsite / email for the systems presented to him.</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\">Must clearly communicate about the issue with customer and senior team members, regularly update complete details and developments of the case.</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\">Periodically update detail of systems and software installed at customer sites in the region.</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\">File and submit periodical tech call sheets, case status, expenses to reporting officer.</span></span></span></span></li></ul><p style=\"margin-bottom:13px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#2b333a;\">Skills required:</span></span></span></b></span></span></p><ul><li><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\">Knowledge about Networking, IT Servers, Storages &amp; Troubleshooting is required.</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\">Broadcast experience is an added advantage</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:12pt;\">1 to 5&#160;years work experience is required</span></span></span></span></li></ul><p>&#160;</p>",
    "description_text": "Position:  Engineer – Technical Support (Broadcast)\n Position Count:  1\n Location:  Mumbai, Delhi, Chennai and Hyderabad\n Experience :  Fresher/Experience\n Job description:\n The ideal applicant for this position should have strong technical skills, be good communicator, and pay close attention to detail. The field engineer should diagnose and address problems, also maintain customer relationships.\n Field Engineer Responsibilities:\n Prime responsibility of Engineer will be to install / configure / troubleshoot and support front end client systems in complex Broadcast IT setups.\n Work independently on client systems with guidance from superiors, must be capable to quickly analyse reported issue and act promptly for quick resolution or escalate to superiors.\n Receive support calls from customers, capture complete information about the issue and work to resolve or escalate to senior members.\n Must be committed to deliver technical support within time-sensitive environments for live TV broadcast sites and time critical applications, the engineer should quickly troubleshoot and diagnose issue over phone / remote / onsite / email for the systems presented to him.\n Must clearly communicate about the issue with customer and senior team members, regularly update complete details and developments of the case.\n Periodically update detail of systems and software installed at customer sites in the region.\n File and submit periodical tech call sheets, case status, expenses to reporting officer.\n Skills required:\n Knowledge about Networking, IT Servers, Storages & Troubleshooting is required.\n Broadcast experience is an added advantage\n 1 to 5 years work experience is required",
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