Customer Care Associate - Medicaid Call Center (Remote)

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    "ExternalDescriptionStr": "<p style=\"margin-left: 0px;\"><i><span data-teams=\"true\" style=\"font-size: inherit;\"><strong>Customer Experience Associate - Medicaid</strong></span></i></p><p style=\"margin-left: 0px;\"><span data-teams=\"true\" style=\"font-size: inherit;\"><strong>Must include a resume when applying</strong></span></p><p style=\"margin-left: 0px;\"><i><span data-teams=\"true\" style=\"font-size: inherit;\"><strong>This position is remote - must reside in Kansas</strong></span></i></p><p style=\"margin-left: 0px;\"><span data-teams=\"true\" style=\"font-size: inherit;\">&nbsp;</span></p><p style=\"margin-left: 0px;\"><i><span data-teams=\"true\" style=\"font-size: inherit;\"><strong>Hours of Operation:&nbsp;8 am – 7 pm CST (8- hours shifts)</strong></span></i></p><p style=\"margin-left: 0px;\"><span data-teams=\"true\" style=\"font-size: inherit;\">Possible shifts – will be determined based on business needs</span></p><p style=\"margin-left: 0px;\"><span data-teams=\"true\" style=\"font-size: inherit;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Shifts – 8:00am – 4:30pm</span></p><p style=\"margin-left: 0px;\"><span data-teams=\"true\" style=\"font-size: inherit;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 8:30am – 5:00pm</span></p><p style=\"margin-left: 0px;\"><span data-teams=\"true\" style=\"font-size: inherit;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;9:00am – 5:30pm</span></p><p style=\"margin-left: 0px;\"><span data-teams=\"true\" style=\"font-size: inherit;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;10:30am – 7:00pm</span></p><p style=\"margin-left: 0px;\"><i><span data-teams=\"true\" style=\"font-size: inherit;\"><strong>Training is remote M-F 8:00am - 4:30pm - approx 7 weeks long. &nbsp;Training will be done remotely via video. &nbsp;Must have camera on during training</strong></span></i></p><p style=\"margin-left: 0px;\"><i><span data-teams=\"true\" style=\"font-size: inherit;\"><strong>Class Starts: Early August - No time off during training period</strong></span></i></p><p style=\"margin-left: 0px;\"><span data-teams=\"true\" style=\"font-size: inherit;\">Equipment will be provided - must have dedicated workspace free of interruptions</span></p><p style=\"margin-left: 0px;\"><span data-teams=\"true\" style=\"font-size: inherit;\">Must have Internet speeds of 10mpbs upload -50mpbs download</span></p><p style=\"margin-left: 0px;\"><span data-teams=\"true\" style=\"font-size: inherit;\">&nbsp;</span></p><p style=\"margin-left: 0px;\"><span data-teams=\"true\" style=\"font-size: inherit;\"><strong>Wage:</strong></span></p><ul><li><span data-teams=\"true\">Customer Experience Associate III $16.25/hr, <strong>which may be below your state's minimum wage. &nbsp;Please take this into consideration when applying.&nbsp;</strong>&nbsp;</span></li><li><span data-teams=\"true\">Customer Experience Associate III Bilingual - $16.75/hr, <strong>which may be below your state's minimum wage. &nbsp;Please take this into consideration when applying.&nbsp;</strong></span></li></ul><p style=\"margin-left: 0px;\"><span data-teams=\"true\" style=\"font-size: inherit;\"><strong>Benefits</strong>&nbsp;</span></p><ul><li><span data-teams=\"true\">Health benefits (medical, dental, vision) are available on the first day of employment.&nbsp;</span></li><li><span data-teams=\"true\">Paid time off is accrued after 180 days (about 6 months) of employment.&nbsp;</span></li></ul><p style=\"margin-left: 0px;\">&nbsp;</p><p style=\"margin-left: 0px;\"><span data-teams=\"true\" style=\"font-size: inherit;\"><strong>Job Description:</strong></span></p><p style=\"margin-left: 0px;\"><span data-teams=\"true\" style=\"font-size: inherit;\">As part of the KanCare Clearinghouse Program, the Customer Service Representative (CSR) will provide quality customer service in the KanCare Contact Center. The position is responsible for gathering thorough documentation and entering information into various systems&nbsp;</span></p><p style=\"margin-left: 0px;\">&nbsp;</p><p style=\"margin-left: 0px;\"><span data-teams=\"true\" style=\"font-size: inherit;\"><strong>Essential duties may include, but are not limited to:</strong></span></p><ul><li><span data-teams=\"true\">Dedicated and trained specifically for supporting KDHE’s programs, systems, policies, and procedures</span></li><li><span data-teams=\"true\">Answers questions about the eligibility process and provides general program information for Family Medical and E&amp;D/LTC Programs</span></li><li><span data-teams=\"true\">Responds to calls courteously, accurately, and concisely</span></li><li><span data-teams=\"true\">Provides a high-quality customer service and focuses on the accuracy of information provided</span></li><li><span data-teams=\"true\">Evaluates information received through a phone contact and asks appropriate follow-up questions, solicits additional information, and evaluates the potential impact of the information provided</span></li><li><span data-teams=\"true\">Use standard technology: telephones, e-mail, and web browsers</span></li><li><span data-teams=\"true\">Maintain with up-to-date knowledge of regulations, policies, and guidelines</span></li><li><span data-teams=\"true\">Complete all assigned training as necessary</span></li></ul><p style=\"margin-left: 0px;\"><span data-teams=\"true\" style=\"font-size: inherit;\">&nbsp;</span></p><p style=\"margin-left: 0px;\"><span data-teams=\"true\" style=\"font-size: inherit;\"><strong>Minimum Qualifications/Experience</strong></span></p><ul><li><span data-teams=\"true\">High School diploma or GED equivalent; post-secondary education preferred</span></li><li><span data-teams=\"true\">Minimum of six (6) months’ experience in customer service</span></li></ul><p style=\"margin-left: 0px;\"><span data-teams=\"true\" style=\"font-size: inherit;\">&nbsp;</span></p><p style=\"margin-left: 0px;\"><span data-teams=\"true\" style=\"font-size: inherit;\"><strong>Preferred Skills or Knowledge:</strong></span></p><ul><li><span data-teams=\"true\">Minimum of six (6) months’ experience in Family Medical Medicaid eligibility</span></li><li><span data-teams=\"true\">Knowledge of Medicaid and managed care programs</span></li><li><span data-teams=\"true\">Bilingual Spanish/English with the ability to speak and read both languages fluently.</span></li><li><span data-teams=\"true\">Strong computer skills with the ability to maneuver in complex software systems</span></li><li><span data-teams=\"true\">MS Office, Outlook, and Internet usage experience</span></li><li><span data-teams=\"true\">Active listening skills</span></li><li><span data-teams=\"true\">Customer orientated&nbsp;</span></li><li><span data-teams=\"true\">Ability to adapt/respond to different types of characters</span></li><li><span data-teams=\"true\">Able to multi-task, prioritize, and manage time effectively</span></li><li><span data-teams=\"true\">Must possess good interpersonal and communication skills both verbally and in writing including knowledge of basic grammar, spelling &amp; punctuation</span></li><li><span data-teams=\"true\">Excellent data entry skills the ability to type 30 words per minute accurately</span></li><li><span data-teams=\"true\">Willingness to work part of a team</span></li><li><span data-teams=\"true\">Maintain the integrity and confidentiality of all records and communications</span></li><li><span data-teams=\"true\">Internet Speed: upload 10 mbps &nbsp; &nbsp; download 50 mbps</span></li><li><span data-teams=\"true\">All other duties as assigned.</span></li></ul><p style=\"margin-left: 0px;\">&nbsp;</p><p style=\"margin-left: 0px;\"><span data-teams=\"true\" style=\"font-size: inherit;\">Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.&nbsp; For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $16.25/hr to 16.75/hr</span></p>",
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    "CorporateDescriptionStr": "<p class=\"elementtoproof\"><span>Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.</span></p>\n<style></style>",
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    "OrganizationDescriptionStr": "<p class=\"elementtoproof\">Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.</p>\n<p class=\"MsoNormal\">For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:&nbsp;&nbsp;<a href=\"https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf\" target=\"_blank\" rel=\"nofollow\">click here to access or download the form</a>. &nbsp;Complete the form and then email it as an attachment to&nbsp;<a href=\"mailto:[email protected]\" target=\"_blank\" rel=\"nofollow\">[email protected]</a>.&nbsp;You may also&nbsp;<a href=\"http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf\" target=\"_blank\" rel=\"nofollow\">click here to access Conduent's ADAAA Accommodation Policy</a>.</p>",
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