Guest Service Agent - F&B

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  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Mercure Tauranga, Tauranga, 3110, New Zealand",
    "city": "Mercure Tauranga",
    "region": "Tauranga",
    "country": null,
    "is_remote": false,
    "confidence": 0.8
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  "launch_scope": {
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    "included": true,
    "location": {
      "raw": "Mercure Tauranga, Tauranga, 3110, New Zealand",
      "city": "Mercure Tauranga",
      "region": "Tauranga",
      "country": null,
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": []
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  "remote_policy": null,
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{}

{
  "list_job": {
    "id": "388",
    "isRemote": null,
    "location": {
      "city": "Mercure Tauranga",
      "state": "Tauranga"
    },
    "atsLocation": {
      "city": null,
      "state": null,
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      "province": null
    },
    "departmentId": "18520",
    "locationType": "0",
    "jobOpeningName": "Guest Service Agent - F&B ",
    "departmentLabel": "Food and Beverage",
    "employmentStatusLabel": "Permanent Part-Time"
  },
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  "detail_job_opening": {
    "location": {
      "city": "Mercure Tauranga",
      "state": "Tauranga",
      "postalCode": "3110",
      "addressCountry": "New Zealand"
    },
    "datePosted": "2025-09-02",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"font-family: helvetica; font-size: 18pt; font-weight: bold\">Guest Service Agent - F&amp;B </span><br><span style=\"font-family: helvetica; font-size: 14pt; font-weight: bold\">Mercure Tauranga</span><br><br></p>\n<p>Mercure Tauranga is a contemporary 4-star hotel offering stylish accommodation, modern conference facilities, and a welcoming guest experience in the heart of Tauranga. Renowned for its commitment to quality service and comfortable stays, the hotel caters to both business and leisure travellers, creating a relaxed yet professional environment for guests and team members alike.</p>\n<p><br></p>\n<p>We are currently seeking motivated, customer-focused individuals to join our team. If you take pride in delivering reliable service and enjoy being part of a welcoming, high-performing environment, we’d love to hear from you.</p>\n<p><br></p>\n<p><span style=\"font-family: helvetica; font-weight: bold\">About the Role</span></p>\n<ul>\n<li><span style=\"font-family: helvetica\">In this multi-skilled position, you will:</span></li>\n<li>Deliver exceptional guest service at reception, over the phone, and throughout the hotel</li>\n<li>Efficiently and professionally check guests in and out</li>\n<li>Manage front office cashiering, payments, and basic reporting</li>\n<li>Support Food &amp; Beverage operations during peak periods</li>\n<li>Assist with conference room set-ups and catering delivery</li>\n<li>Respond confidently to guest enquiries, requests, and feedback</li>\n<li>Promote hotel services, including upgrades, breakfast, parking, and dining options</li>\n<li>Collaborate closely with housekeeping, reservations, and operations teams to ensure smooth daily operations</li>\n<li>This role requires flexibility, professionalism, and a genuine passion for hospitality.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: helvetica; font-weight: bold\">About You</span><br><em><span style=\"font-family: helvetica\">You will bring:</span></em></p>\n<ul>\n<li><span style=\"font-family: helvetica\">Previous experience in a hotel environment (Front Office experience preferred)</span></li>\n<li><span style=\"font-family: helvetica\">A strong customer-service mindset with a positive, can-do attitude</span></li>\n<li><span style=\"font-family: helvetica\">Excellent communication skills, both verbal and written</span></li>\n<li><span style=\"font-family: helvetica\">The ability to multitask and remain calm under pressure</span></li>\n<li><span style=\"font-family: helvetica\">High standards of personal presentation and professionalism</span></li>\n<li><span style=\"font-family: helvetica\">A team-oriented and flexible approach to work</span></li>\n<li><span style=\"font-family: helvetica\">Availability to work rotating shifts, including weekends and public holidays</span></li>\n<li><span style=\"font-family: helvetica\">First Aid certification (desirable, but not essential)</span></li>\n</ul>\n<p><br><span style=\"font-family: helvetica; font-weight: bold\">What We Offer</span></p>\n<ul>\n<li><span style=\"font-family: helvetica\">A supportive and professional team environment</span></li>\n<li><span style=\"font-family: helvetica\">Ongoing training and development opportunities</span></li>\n<li><span style=\"font-family: helvetica\">Exposure to both Front Office and Food &amp; Beverage operations</span></li>\n<li><span style=\"font-family: helvetica\">Opportunities for career growth within a respected hotel group</span></li>\n<li><span style=\"font-family: helvetica\">A workplace that values honesty, respect, teamwork, aspiration, and ownership</span></li>\n<li><span style=\"font-family: helvetica\">Competitive hourly rate based on experience</span></li>\n<li><span style=\"font-family: helvetica\">Minimum guaranteed hours of 30 per week</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: helvetica; font-weight: bold\">Apply Now</span><br><span style=\"font-family: helvetica\">If you enjoy working with people, take pride in delivering exceptional service, and are looking for a varied and rewarding hospitality role, we would love to hear from you.</span><br></p>",
    "compensation": "$24-$25",
    "departmentId": "18520",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Guest Service Agent - F&B ",
    "departmentLabel": "Food and Beverage",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://primeproperty.bamboohr.com/careers/388",
    "employmentStatusLabel": "Permanent Part-Time"
  }
}