Patient Service Representative (Clear Creek - Llano)

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    "raw": "Clear Creek Dermatology - Llano - Llano, TX 78643; Clear Creek Dermatology - Fredericksburg - Fredericksburg, TX 78624; Clear Creek Dermatology - Marble Falls - Marble Falls, TX 78654; 904 Ford Street, Llano, TX, 78643, USA",
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    "jobTitle": "Patient Service Representative (Clear Creek - Llano)",
    "location": "Clear Creek Dermatology - Llano - Llano, TX 78643",
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    "description": "<p style=\"text-align:center;\"><span style=\"font-size:11px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><strong><u>Patient Service Representative</u></strong></span></span></p>\r\n\r\n<p><span style=\"font-size:11px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\">The Patient Service Representative is primarily responsible for supporting our clinics daily operations through providing excellent customer service, administrative support and fulfilling general clerical office duties. Contributes to the overall positive work environment of the office by treating peers, managers, providers and patients with fairness, professionalism and courtesy. This role must ensure adherence to all HIPAA, OSHA, federal and state guidelines specific to patient care and privacy.</span></span></p>\r\n\r\n<p><span style=\"font-size:11px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><strong><u>Essential Functions:</u></strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:11px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\">Greet patients &amp; caregivers, providing welcoming and professional customer service.</span></span></li>\r\n\t<li><span style=\"font-size:11px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\">Scheduling &amp; rescheduling patient appointments as needed.</span></span></li>\r\n\t<li><span style=\"font-size:11px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\">Chart preparation for following business day.</span></span></li>\r\n\t<li><span style=\"font-size:11px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\">Verifying eligibility &amp; benefits:</span></span>\r\n\t<ul>\r\n\t\t<li><span style=\"font-size:11px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\">Listing co-pay, deductible, coinsurance on fee ticket.</span></span></li>\r\n\t\t<li><span style=\"font-size:11px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\">Obtaining prior authorizations or referrals as required for patient visit.</span></span></li>\r\n\t\t<li><span style=\"font-size:11px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\">Notify patients at check in if they will have to pay a deductible or co-insurance at checkout.</span></span></li>\r\n\t</ul>\r\n\t</li>\r\n\t<li><span style=\"font-size:11px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\">Collect all monies due at time of service and post payments collected from patient copays &amp; balances.</span></span></li>\r\n\t<li><span style=\"font-size:11px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\">Maintain public spaces, such as waiting rooms to ensure they are clean, comfortable and organized.</span></span></li>\r\n\t<li><span style=\"font-size:11px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\">Competently navigate and use all computer applications, including practice management systems, EMRs, internet-based applications and standard office applications.</span></span></li>\r\n\t<li><span style=\"font-size:11px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\">Assist patients at check in, including, but not limited to:</span></span>\r\n\t<ul>\r\n\t\t<li><span style=\"font-size:11px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\">Confirming/entering patient demographics into the practice management system.</span></span></li>\r\n\t\t<li><span style=\"font-size:11px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\">Assisting patients in completing consents, forms &amp; obtaining copies of identification and insurance cards.</span></span></li>\r\n\t\t<li><span style=\"font-size:11px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\">Document and call no shows.</span></span></li>\r\n\t</ul>\r\n\t</li>\r\n\t<li><span style=\"font-size:11px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\">Assist patients at check out, including but not limited to:</span></span>\r\n\t<ul>\r\n\t\t<li><span style=\"font-size:11px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\">Collecting &amp; posting payments from deductibles, elective procedures &amp; cosmetic treatments.</span></span></li>\r\n\t\t<li><span style=\"font-size:11px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\">Assisting with product sales.</span></span></li>\r\n\t\t<li><span style=\"font-size:11px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\">Scheduling follow up appointments as directed by the providers/clinical staff.</span></span></li>\r\n\t\t<li><span style=\"font-size:11px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\">Document and call no shows as needed.</span></span></li>\r\n\t\t<li><span style=\"font-size:11px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\">Scan completed fee ticket into patients’ chart at end of visit.</span></span></li>\r\n\t</ul>\r\n\t</li>\r\n\t<li><span style=\"font-size:11px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\">End of day fee ticket, batch submission and cash reconciliation with the highest degree of accuracy.</span></span></li>\r\n\t<li><span style=\"font-size:11px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><u>Call center offices</u>: All front desk staff logged in daily into the communication portal, and stay in close contact with call center.</span></span></li>\r\n\t<li><span style=\"font-size:11px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\">Process and submit medical records request in accordance with HIPAA guidelines.</span></span></li>\r\n\t<li><span style=\"font-size:11px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\">Distribute faxes as received to appropriate parties.</span></span></li>\r\n\t<li><span style=\"font-size:11px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\">Relay updates and information between patients, staff members and providers as needed in order to maintain a smooth patient flow, and service patient needs in a timely manner.</span></span></li>\r\n\t<li><span style=\"font-size:11px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\">Other duties as assigned by management from time to time.</span></span></li>\r\n</ul>",
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    "qualifications": "<p><span style=\"font-size:11px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><strong><u>Qualifications &amp; Skills:</u> </strong></span></span></p>\n<ul>\n\t<li><span style=\"font-size:11px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\">Healthcare experience preferred</span></span></li>\n\t<li><span style=\"font-size:11px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\">Minimum High School diploma or equivalent</span></span></li>\n\t<li><span style=\"font-size:11px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\">Minimum 1-year prior customer service experience</span></span></li>\n\t<li><span style=\"font-size:11px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\">Proper demeanor for a Dermatology office</span></span></li>\n\t<li><span style=\"font-size:11px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\">Prior experience in Dermatology office setting a +</span></span></li>\n\t<li><span style=\"font-size:11px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\">Bilingual - Spanish speaking a + (not required)</span></span></li>\n\t<li><span style=\"font-size:11px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\">Detail and outcome oriented</span></span></li>\n\t<li><span style=\"font-size:11px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\">Able to handle a multitude of tasks in a sometimes, ever-changing environment</span></span></li>\n\t<li><span style=\"font-size:11px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\">Effective at listening, to understand, clarifying and responding to questions/concerns raised by patients</span></span></li>\n</ul>\n\n<p><span style=\"font-size:11px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\"><strong><u>Benefits:</u></strong></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:11px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\">Health Insurance</span></span></li>\n\t<li><span style=\"font-size:11px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\">Dental Insurance</span></span></li>\n\t<li><span style=\"font-size:11px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\">Vision Insurance</span></span></li>\n\t<li><span style=\"font-size:11px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\">Paid time off</span></span></li>\n\t<li><span style=\"font-size:11px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\">Retirement plan</span></span></li>\n\t<li><span style=\"font-size:11px;\"><span style=\"font-family:Tahoma, Geneva, sans-serif;\">Health Savings Account</span></span></li>\n</ul>",
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