Key Accounts Supply Chain & Customer Operations Analyst

Are you inspired by challenging the status quo? Do you thrive in collaborative environments that drive results? If so, Gates could be for you. Gates is a leading manufacturer of application-specific fluid power and power transmission solutions. We push the boundaries of material science to engineer solutions that continually exceed customer expectations. Let's simplify it, think belts and hoses. Found in motorcycles, conveyor belts, cars, tractors, blenders, vacuum cleaners, bicycles, & 3D printers just to name a few. Because why not do it all? Essential Duties and Responsibilities What to Expect As an innovation leader, we seek ambitious, forward‑thinking, open‑minded, and well‑rounded individuals to join our global team. Based at a Gates location in the United States, the Key Accounts Supply Chain & Customer Operations Analyst serves as a primary liaison for key data center and strategic customer accounts, integrating customer service excellence with supply chain performance to support high‑volume, high‑priority product lines. In this role, you will strengthen relationships between key customers and internal functions—including Supply Chain, Customer Service, Demand Planning, QA, Regulatory, Manufacturing, and Commercial teams—while independently managing customer account needs, supporting supply/demand alignment, and ensuring superior delivery and service outcomes. Key Responsibilities (to name a few) Customer & Account Management Serve as the primary point of contact for key customer accounts and advocate for their needs across Supply Chain, Customer Service, and Commercial teams. Independently manage key customer accounts using customer portals to upload/download orders, review product details, analyze data, and monitor open orders to meet delivery requirements. Handle daily inbound inquiries (pricing, availability, backorders, scheduling, shipping/tracking, returns, emergency orders) with an emphasis on first‑call resolution. Provide product information, competitive interchange options, and substitution recommendations. Use CRM tools to accurately track, manage, and resolve cases. Supply Chain & Operations Planning Collaborate with Supply Chain leadership to translate customer requirements into actionable operational objectives for manufacturing, planning, and procurement. Monitor monthly supply requirements and maintain product allocations that prioritize key customer demand using systematic planning and allocation tools. Track key customer delivery KPIs and escalate potential issues with urgency and cross‑functional coordination. Facilitate and champion the S&OP process for assigned manufacturing sites/value streams. Monitor demand trends and proactively communicate supply constraints and availability to Customer Service and Commercial teams. Work with production leaders to ensure Supply Chain rules and Planning Master Data are accurate and updated. Utilize VCP/Oracle functionalities and APCC BI reporting tools for order management, forecasting, stock management, and analytics. Drive production scheduling to build and maintain finished‑goods inventory that supports superior service levels while aligning with inventory and profitability objectives. Performance Metrics & Continuous Improvement Maintain internal performance metrics (e.g., interplant delivery, component inventory health) supporting key customer demand needs. Support the Customer Experience (CX) team in achieving monthly departmental performance targets. Provide insight into supply/demand imbalances—such as industry shifts or promotional events—and lead cross‑functional mitigation efforts. Requirements and Preferred Skills About You Required Minimum 7 years of experience in manufacturing, supply chain, demand planning, customer service, planning, or order fulfillment. Past procurement experience a plus. Bachelor’s degree in Business, Operations, Supply Chain, or related field (or 8+ years of equivalent applicable experience) . Proficiency in Microsoft Word and Excel; familiarity with databases. Self-driven and comfortable working in fast-paced environment. Strong written and verbal communication skills with confident decisiveness and proactive problem‑solving capability. High attention to detail and strong time‑management skills. Legally authorized to work in the United States without company sponsorship. Ability to travel up to 25%. Preferred Experience supporting multiple manufacturing site locations. Oracle system experience (VCP/Oracle preferred). Advanced Excel skills. SQL or database experience. Experience in a fast‑paced customer service or operations environment. PAY & BENEFITS Full-Time Salary Range: $120,000 - $140,000 Relocation is not provided Medical, Dental, Vision insurance and other voluntary benefit options: benefits begin on the first day of the month immediately following your date of hire Eligible for 3 weeks of paid vacation + 11 holidays (9 scheduled & 2 floating) + 8 sick days. All vacation days are accrued 401(k): 3% company contribution and additional 3% company match Tuition Reimbursement WHY GATES? Founded in 1911 in Denver, Colorado, Gates is publicly traded on the NYSE. While we might operate in a vast amount of time zones we operate as 'One Gates' and have a common goal of pushing the boundaries of materials science. We invest in our people, bringing real-world experience that enables us to solve our customers' diverse challenges of today and anticipate those of tomorrow. WORK ENVIRONMENT Gates is an Equal Opportunity and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of race, sex, color, religion, age, disability, pregnancy, citizenship, sexual orientation, gender identity, national origin, protected veteran status, genetic information, marital status, or any other consideration defined by law. While performing the duties of this job, the employee is frequently required to sit; use hands and fingers to work with objects, tools, or controls; and use office equipment including computers, telephones, and/or copiers/scanners. The employee must frequently lift and/or move up to 10 pounds. For individuals assigned and/or hired to work in Colorado, Gates is required by law to include a reasonable estimate of the compensation for this role. This compensation range is specific to the State of Colorado and takes into account various factors that are considered in making compensation decisions, including but not limited to the candidate's relevant experience, qualifications, skills, competencies, and proficiency for the role.

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