Service Director

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    "datePosted": "2026-06-20T04:00:00.000Z",
    "description": "<h2>About Us</h2>Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next. Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees. At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted, challenged, and given room to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.\n<h2>Overview</h2>\n<p>Group 1 Automotive is seeking  experienced and results-driven Service Director to lead all fixed operations within the service department. This is a search for a proven leader who can drive performance, elevate customer satisfaction, and develop high-performing teams. The ideal candidate brings a strong track record of operational excellence, profitability, and leadership within a dealership environment.</p>\n<h2>Responsibilities</h2> \n<ul>\n <li>Oversee all fixed operations within the service department, ensuring efficiency, profitability, and exceptional customer satisfaction</li>\n <li>Lead and develop service advisors, technicians, and support staff through coaching, training, and performance management</li>\n <li>Establish and enforce service processes aligned with dealership standards and OEM requirements</li>\n <li>Monitor and improve key performance indicators (KPIs) such as labor sales, gross profit, technician productivity, and customer retention</li>\n <li>Utilize dealership management systems (e.g., CDK Drive, Reynolds & Reynolds) to manage workflows, reporting, and operational performance</li>\n <li>Ensure accurate repair order documentation, billing, and warranty compliance</li>\n <li>Manage departmental budgets, control expenses, and drive revenue growth through effective forecasting and planning</li>\n <li>Collaborate with Parts, Sales, and Finance departments to optimize overall dealership performance</li>\n <li>Handle escalated customer concerns and maintain high levels of CSI (Customer Satisfaction Index) scores</li>\n <li>Ensure compliance with safety regulations, environmental standards, and manufacturer guidelines</li>\n <li>Analyze service metrics and implement process improvements to increase efficiency and profitability</li>\n <li>Maintain strong relationships with OEM representatives and vendors</li>\n</ul>\n<h2>Qualifications</h2>\n<p> </p>\n<ul>\n <li>3+ years of experience in automotive service management (Service Manager, Fixed Ops Manager, or similar leadership role)</li>\n <li>Proven leadership experience managing high-performing service teams in a dealership environment</li>\n <li>Strong knowledge of dealership operations, including service, parts, and warranty processes</li>\n <li>Experience using dealership management systems such as <strong>CDK Drive, Reynolds & Reynolds, or similar DMS platforms</strong></li>\n <li>Demonstrated ability to analyze financial reports, manage budgets, and drive departmental profitability</li>\n <li>In-depth understanding of service KPIs, technician efficiency metrics, and customer satisfaction standards</li>\n <li>Excellent communication, leadership, and conflict resolution skills</li>\n <li>Ability to thrive in a fast-paced, high-volume dealership environment</li>\n <li>Strong organizational and problem-solving abilities with attention to detail</li>\n <li>OEM certifications or manufacturer experience (preferred but not required)</li>\n <li>High school diploma required; Bachelor’s degree in Business or Automotive Management preferred</li>\n</ul>\n<p> </p>\n<h2>Equal Opportunity Employer</h2>We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment may be contingent upon successful completion of a background check and/or drug screening.",
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