Service Specialist II - 6 Month Contract

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      "Value": "<span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Do you have&nbsp;experience in communication, a call centre environment and the financial industry?&nbsp;Are you a dynamic, results-oriented individual who thrives on helping others and contributing to a team?&nbsp; Have you demonstrated success in determining the needs of clients and recommending solutions?</span></span></span></span></span></span><br><br><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">If you answered yes to these questions, our&nbsp;role on the Canada Service team could be right for you! We are seeking a&nbsp;Service Specialist to join and contribute to the success of our branch teams in delivering an ideal client experience.</span></span></span></span></span></span><br><span style=\"font-size:12pt\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">The branch team operations division directly supports branch teams and clients, addressing all issues and inquiries with accuracy and timeliness to deliver Service Excellence. With a thorough understanding of daily branch operations, your valuable insights will shape how we do business. In this fast-paced, service-oriented environment, you’ll leverage your critical thinking and effective communication skills to find solutions to inquiries, whether the request comes from a branch associate or client. By continually assessing and aligning our support, you’ll help us to better serve the needs of branch teams and the people they serve. You will deliver exceptional service to clients and branch teams in the Branch Team Support business area on the Service division. In this role you will:</span></span></span></span></span></span><ul style=\"margin-bottom:11px\"><li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"tab-stops:list .5in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Identify opportunities for improvements or enhancements within the team/department. Act as a stakeholder while working collaboratively with other areas of the firm.&nbsp;</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"tab-stops:list .5in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Provide solutions in response to incoming telephone calls and written correspondence from Financial Advisors and Client Support Team&nbsp;in an accurate and efficient manner, while considering different variables such as legal/regulatory guidelines and risk to the firm.</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"tab-stops:list .5in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Have an understanding of products and services offered by the firm, in order to provide reliable and accurate responses to questions from field associates</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"tab-stops:list .5in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Strive to provide world class client service in line with individual and department performance and quality expectation measures for a Service Specialist&nbsp;</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"tab-stops:list .5in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Contribute to the overall success of the team/department by acting as a resource for others and by supporting new initiatives, projects, or process changes</span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px\"><span style=\"font-size:12pt\"><span style=\"tab-stops:list .5in\"><span style=\"line-height:115%\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:10.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Identify opportunities for improvements or enhancements within the team/department</span></span></span></span></span></span></span></li></ul><br><span style=\"font-size:10.0pt\"><span style=\"line-height:115%\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><b>The hours are Monday thru Friday 9:30am-6:00pm CST. Training hours may vary.&nbsp;</b></span></span></span><br>&nbsp;",
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