Native Structured
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"jobOpeningName": "Manager of Payment Operations",
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"datePosted": "2026-06-10",
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"description": "<p><span style=\"color: rgb(0, 0, 0); font-size: 10pt\"><span style=\"font-size: 24pt; font-weight: bold\">Manager of Payment Operations</span></span></p>\n<p><br><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">At Fullbay, our mission is simple — to create safer roads for our families and yours. As leaders in the heavy-duty repair industry, we power shops with technology that helps them run smarter and more efficiently. As an AI-First company, we invite artificial intelligence to eliminate friction, spark innovation, and drive efficiencies in every conversation— for our teams and our customers.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">The Manager of Payment Operations is the operational backbone of Fullbay Payments — the person who makes sure every part of the payments lifecycle runs cleanly, consistently, and at scale. From merchant onboarding through activation, processing, and expansion, this role owns the systems, workflows, and cross-functional execution that keep Payments moving forward.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">This isn't a reactive role. It's the person who sees where the machine is slipping before it stalls — and builds the fixes that last. Partnering across Payments Revenue, Product, Engineering, RevOps, Support, and external partners like Stripe, this role sits at the center of execution and is accountable for making the whole system work as one.</span><br></p>\n<p><br></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 14pt; font-weight: bold\">The Right Wrench for the Job:</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">In a heavy-duty shop, a payment that doesn't process is a truck that doesn't move. Every delay in onboarding, every activation bottleneck, every unresolved processing issue has a real cost — to the shop, to the customer, and to the business.</span><br></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">You're the right fit if you're the kind of person who doesn't just flag a broken process — you trace it to the root, build a fix, and make sure it doesn't break again. You're equally comfortable sitting in a cross-functional meeting untangling ownership and rolling up your sleeves to redesign a workflow that's been held together with manual workarounds.</span><br></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">This isn't the role for someone who manages around problems. If your instinct is to escalate and wait, this isn't your shop. But if you're wired to drive clarity, build durable systems, and measure your success by what stops breaking — we'd like to talk.</span><br></p>\n<p><br></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0)\"><span style=\"font-size: 14pt; font-weight: bold\">Primary Duties & Responsibilities:<br></span><br></span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 12pt; font-style: italic\">Payments Lifecycle Execution</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Ensure execution across the Payments lifecycle (onboarding, activation, processing, expansion)</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Drive clean handoffs between Payments Account Executives (PAEs), Onboarders and Payments Account Managers (PAMs) and CSMs</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Identify where execution breaks down and ensure ownership is clear and work is progressing</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Track execution of key workstreams and ensure teams are moving forward</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Clarify ownership, remove ambiguity, and ensure follow-through across teams</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 12pt; font-style: italic\">Operational Systems & Process Design</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Build and refine cross-functional workflows that enable consistent execution for payment initiatives</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Identify recurring operational issues and implement fixes at the root cause</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Partner with Product, Engineering, and RevOps to improve systems not just manage around them</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Reduce reliance on manual coordination by improving underlying processes</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 12pt; font-style: italic\">Issue Identification & Resolution</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Identify patterns in operational issues impacting onboarding, processing, or customer experience</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Ensure issues are routed to the correct owners rather than becoming a central escalation point</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Drive follow-through until issues are resolved and underlying causes are addressed</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Implement changes that prevent repeat issues</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 12pt; font-style: italic\">Revenue Team Enablement</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Support PAE and PAM teams by improving operational workflows that impact onboarding, activation and GMV</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Reduce friction in underwriting, activation, and processing flows</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Ensure Revenue teams have clear processes and visibility into operational status</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 12pt; font-style: italic\">External Partner Coordination</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Coordinate with partners such as Stripe when issues impact execution</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Ensure partner-related work is clearly owned and progressing</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 12pt; font-style: italic\">Operational Performance</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Monitor and make recommendations to improve key Payments operational metrics, including but not limited to: Time-to-activation, authorization, decline rates and payment failure trends</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Identify where revenue leakage may be occurring and make recommendations for change</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Identify trends and implement improvements that increase reliability and efficiency</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Continuously improve how Payments operates as a system</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 14pt; font-weight: bold\">Minimum Education & Work Experience</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">5+ years experience in operations, payments, or cross-functional execution roles</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Experience working with SaaS or payments systems (Stripe or similar preferred)</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Experience working cross-functionally with Product, Engineering, and Revenue teams</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 14pt; font-weight: bold\">Key Skills and Qualifications</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Strong systems thinker with ability to identify root causes</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Ability to drive execution without direct authority</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Clear communicator who can create alignment across teams</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Structured problem solver who focuses on durable solutions</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Data-driven mindset with the ability to interpret metrics and drive performance improvements</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Comfort operating in fast-paced, evolving environments</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Strong understanding of payment processing, merchant onboarding, and integrated payments ecosystems</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 14pt; font-weight: bold\">Why This Role Matters</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">The Director of Payment Operations plays a critical role in ensuring that Payments operates as a scalable, reliable, and high-performing business line.</span><br></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">By bridging Payments Revenue strategy with operational execution, this role directly impacts:</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Payments activation and adoption</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Customer experience and retention</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Revenue growth and operational efficiency</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">This role ensures that as Payments scales, the systems, processes, and execution required to support that growth scale with it.</span></p>\n<p><br><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 14pt; font-weight: bold\">Physical Demands and Work Environment:</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions<br></span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Regularly required to sit at a desk in front of a computer and use hands to finger, handle, or feel objects, tools, or controls (including a computer keyboard and operating a telephone), lift and/or move up to 10 pounds. </span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Frequently requires the use of hands and arms for reaching, as well as the ability to walk and communicate effectively through speaking and listening.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Specific vision abilities required by this position include close vision, color vision, and the ability to adjust focus. </span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Noise level in the work environment is usually moderate.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-size: 10pt\">Type on a computer keyboard and look at a computer monitor, and operate a cell phone or a computer-based phone.</span></li>\n</ul>",
"compensation": "$105,000 - $120,000 annually",
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