Creative Services Director London / Dublin

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    "description": "<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">Do you seek an opportunity to thrive in a European based event agency, working with some of the biggest brands in the world? Are you comfortable working in the fast-paced world of experiential events? If so, this role could be for you! </span></p>\n<p><br><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">The Creative Services Director is responsible for ensuring the agency’s creative talent is effectively deployed across projects—balancing workload, capability, and wellbeing to enable the delivery of exceptional live experiences.</span></p>\n<p><br><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">Sitting at the intersection of </span><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">creative, production and operations</span><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">, this role is both strategic and hands-on: orchestrating resource across fast-moving projects while maintaining visibility of team capacity, skills and future needs.</span></p>\n<p><br><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">Building effective systems to support agency efficiencies and linking 'traffic' to both external quotes and billings is a longer term but key part of this role.</span></p>\n<p><br><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt; font-style: italic; font-weight: bold\">Here's what you'll do:</span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt; font-style: italic; font-weight: bold\">1. Resource Planning &amp; Allocation</span></p>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt; font-style: italic\">Own the day-to-day and long-term scheduling of creative teams (designers, creatives, writers, artworkers, etc.)</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt; font-style: italic\">Match the right talent to the right projects based on: skillset, experience, creative chemistry &amp; development goals</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt; font-style: italic\">Balance workloads across the team to maximise efficiency and avoid burnout</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt; font-style: italic\">React quickly to shifting project demands, deadlines and priorities</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt; font-style: italic\">Build efficient communications internally with all active parties to ensure the smooth running of the internal Creative operation</span><br></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt; font-style: italic; font-weight: bold\">2. Project Collaboration</span></p>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt; font-style: italic\">Partner closely with: Senior Creative Team, Senior Management Team, Finance Director , Creative Directors, Account Teams &amp; Producers to understand project scopes, timelines and resource requirements</span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt; font-style: italic\">Drive project kick-offs and status meetings to anticipate needs early</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt; font-style: italic\">Drive effective processes (scoping, briefing, check ins, timelines)</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt; font-style: italic\">Ensure creative teams are set up for success with clear briefs, realistic timelines &amp; appropriate support</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt; font-style: italic; font-weight: bold\">3. Capacity &amp; Forecasting</span></p>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">Maintain a clear view of team utilisation, upcoming demand, resource gaps &amp; freelance support</span></li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">Produce weekly/monthly reports on capacity, utilisation rates, freelance needs</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">Support leadership with forward planning for peak periods, hiring decisions &amp; freelance strategy</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">4. Freelance &amp; External Resource Management</span></p>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">Build and maintain a strong network of freelance creatives</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">Source and onboard freelancers as required</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">Negotiate rates and manage bookings</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">Manage effective invoicing and payments</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">Ensure consistency of quality and integration with internal teams</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">5. Process &amp; Tools</span></p>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">Own and optimise resource management tools and systems</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">Continuously improve ways of working across briefing, scheduling &amp; workflow visibility</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">Introduce smarter, more efficient processes that support both creative excellence &amp; operational clarity</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">6. Team Wellbeing &amp; Development</span></p>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">Advocate for sustainable working practices</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">Support individual development by identifying stretch opportunities &amp; enabling exposure to different project types</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">7. Creative Understanding</span></p>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">Develop a strong understanding of creative disciplines, design workflows &amp; live event production cycles</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">Act as a translator between creative ambition and operational reality</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">We're looking for someone who has:</span></p>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">Proven experience in resource management, studio management or traffic management within a creative agency (ideally live events, experiential or production)</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">Strong organisational and prioritisation skills in fast-paced environments</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">Excellent stakeholder management and communication skills</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">Ability to make confident decisions under pressure</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">High attention to detail with a proactive mindset</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt; font-style: italic; font-weight: bold\">Desirable</span></p>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">Experience working in live events or experiential marketing</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">Familiarity with creative workflows (concept → design → production)</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">Experience using resource planning tools (e.g. Float, Resource Guru, Monday, etc.)</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">Understanding of freelance market and creative specialisms</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Key Skills</span></p>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">Calm under pressure</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">Solutions-focused</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">Highly collaborative</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">Commercially aware</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">Empathetic but decisive</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">Passionate about creative work and the people behind it</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"color: rgb(33, 37, 41); font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Great Place To Work</span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">Verve has always believed that exceptional work is rooted in an exceptional workplace. We proudly became Great Place to Work® certified in September 2025. This certification is based entirely on employee feedback and a review of our culture, affirming the environment we’ve built at Verve, grounded in trust, inclusion and genuine care for our people.</span></p>\n<p><br><br></p>\n<p><span style=\"color: rgb(33, 37, 41); font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Sustainability</span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">We believe that businesses have a crucial role to play in addressing global challenges, and we are deeply committed to driving positive change through our work and our values. Verve is proudly ISO 20121, ISO 14001 and B-Corp certified, and is one of few event agencies to hold all of these certifications. We work hard to retain this certification and are always looking for new ways to be more sustainable in our workplace and in our events. </span></p>\n<p><br><br></p>\n<p><span style=\"color: rgb(33, 37, 41); font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Diversity &amp; Inclusion</span></p>\n<p><span style=\"color: rgb(33, 37, 41); font-family: Arial, sans-serif; font-size: 10pt\">We are committed to an active Inclusion, Diversity and Equal Opportunities Policy. Celebrating our inclusive and diverse culture is integral to Verve. We know that for our business to thrive and to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities. </span><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\">Together, we continue to build a culture that encourages, supports and empowers our employees.</span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt\"> </span></p>\n<p><br></p>",
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