Director of Data Analytics

Join us to build a more rewarding financial future for all Canadians At Neo, we’re on a mission to build a more rewarding financial future for all Canadians. Life at a rapidly scaling tech startup isn’t for everyone. It’s complex, fast-paced, high-pressure, but also incredibly fulfilling. Since its founding in 2019, Neo has gained incredible traction and is one of the fastest-growing fintech companies in Canada. #1 on Deloitte’s Technology Fast 50 for 2023, 2024, and 2025 — the first company ever to achieve a three-peat at the top! #1 Fastest Growing Company in Canada for 2024 by Globe & Mail Top-ranked mobile apps and credit cards Team of 500+ people 1M+ customers 10K+ retail partners The Role: As the Director, Data Analytics , you will provide strategic leadership over Neo's analytics function—ensuring that data-driven insights are consistently delivered to inform executive decision-making, optimize business performance, and unlock growth opportunities. You will own the core analytics strategy, build and scale a high-performing team of analysts and analytics managers, and ensure the analytics function operates as a trusted, deeply embedded partner across all business units. This is a high-leverage role designed for a strategic heavyweight who wants to elevate the maturity of Neo's analytics capabilities. You will move the company beyond reactive reporting toward proactive, predictive, and prescriptive insight delivery that shapes corporate strategy and drives measurable business outcomes. What you’ll be doing (Directly Responsible Individual): Strategic Leadership & Vision: Define and execute the enterprise analytics strategy, translating company-wide goals into a prioritized, high-impact analytics roadmap. You will establish the function as a proactive strategic partner—not a passive service desk—to uncover hidden risks and growth avenues before stakeholders identify them. Team Leadership & Bench Building: Build, lead, and scale a high-performing team of analytics professionals. You will foster a culture of intellectual curiosity and rigor while defining clear career paths, development plans, and robust internal succession strategies for all analytics roles. Analytical Excellence & Governance: Set and enforce rigid standards for analytical quality, reproducibility, documentation, and metric consistency. You will oversee centralized KPI frameworks and self-service dashboards while driving the adoption of advanced methods (A/B testing experimentation, forecasting, segmentation, and statistical process control). Stakeholder Partnership: Partner directly with executive leadership and department heads (Product, Marketing, Operations, Finance, Engineering) to translate analytical outputs into concrete revenue growth, cost reductions, and retention strategies. You will serve as the senior analytical voice in cross-company strategy discussions. Cross-Functional Integration & Data Literacy: Collaborate closely with Data Science, Data Development, and Infrastructure teams to ensure seamless integration of workflows. You will champion a heavily data-literate culture across Neo, expanding automated self-service analytics to reduce centralized dependency for routine reporting. Who we are looking for: 8–12+ years of progressive data analytics experience , with 3+ years in a senior leadership role scaling data teams within high-growth tech startups, fintechs, or top-tier consulting environments. A "Founder in a box" mindset —possessing the rare ability to zoom out to 30,000 feet for company strategy and zoom in to the "nuts and bolts" of automated data pipelines and detailed operational spreadsheets. Technical & Quantitative Mastery of SQL, Python, data warehousing concepts, and advanced analytical frameworks. You have an expert-level grasp of analytics delivery under strict compliance and data governance guidelines (e.g., PCI DSS frameworks). Strong executive presence ; highly comfortable defending your data-backed positions fiercely to senior executives, managing vendor budgets, and driving consensus across strong product and engineering personalities. Proven resilience and a track record of thriving in high-pressure, "move-fast-and-break-things" environments without sacrificing accuracy, quality, or corporate rigor. What Success Looks Like: At Neo, performance metrics are evaluative, not transactional. We assess sustained impact through analytical excellence, organizational leadership, and business enablement rather than a completion checklist. Meets Expectations: Delivers a reliable, high-quality analytics function that consistently informs executive business decisions, maintains strict analytical rigor and governance standards, leads a capable and engaged team, and partners effectively across functions to support Neo's strategic objectives. Exceeds Expectations: Proactively shapes company strategy through analytical foresight, builds an analytics organization that anticipates business needs ahead of demand, achieves measurable gains in decision velocity and business performance, minimizes shadow metrics via self-service enablement, and builds a self-sustaining leadership bench within the function. Working at Neo: The people who thrive at Neo are resourceful, growth-oriented, and driven to win. We hold ourselves to high standards because we’re on a mission that matters: to build a more rewarding financial future for all Canadians. As individuals and as a team, we constantly challenge ourselves and each other to raise the bar and deliver exceptional experiences for our customers. Our commitment to customer success drives everything we do, from building world-class products to providing exceptional support at every step of their journey. If this resonates with you, keep reading. We trust, respect, and support each other. This means honest conversations, constructive input, and empowering each other to move fast and think big. You’ll be surrounded by people who push you to be your best. We primarily collaborate in person across our Calgary, Winnipeg, and Toronto offices, where ideas move quickly and teams build momentum together. As we continue to scale and evolve, we’re looking for builders, innovators, and problem solvers who thrive on challenge–people who would rather blaze a trail through uncertainty than follow a well-paved path. At Neo, ownership is part of how we think and operate. For select roles, equity participation reinforces that mindset by giving employees a direct stake in the company’s long-term success. Regardless of role, every team member is expected to think like an owner and make decisions that move the business forward. Apply with us: We believe in equal opportunity and are committed to creating an inclusive climate where everyone can thrive. Customers trust us with their finances, so successful candidates for this position will be required to undergo a security screening, including a criminal records check and a credit check. By continuing with your application, you agree to the Candidate Privacy Notice , which guides how we process your personal information for the purpose of your application. Neo Financial leverages artificial intelligence (AI) to reinforce our candidate evaluation process, including the initial assessment of applications and screening of candidates. These tools support our recruitment team; however, all final hiring decisions are made by humans and are not based exclusively on automated processing. If you require further information regarding our data processing practices, please contact us. We are hiring for an open, vacant position.

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