Randolph Air Force Service Center Personnel (Call Center) - $18.74 (33259)

{
  "content_hash": "ba05b64f056eba847b013cecd0eb17e2b73f845d4fb0cd30a4785bcc77775729",
  "source_hash": "2f95d4ada0a0bec7df2d8f9a79005f1d52f5d5a3cd39499ace4f73aed629ec66",
  "last_changed_at": "2026-05-31T19:07:21.087Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Randolph - 550 C ST West Suite 22 - Randolph AFB, TX 78150; 550 C ST West Suite 22, Randolph AFB, TX, 78150, USA",
    "city": "Randolph AFB",
    "region": "TX",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": 18.74,
  "salary_min": 18.74,
  "inferred_at": "2026-06-06T09:58:20.645Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Randolph - 550 C ST West Suite 22 - Randolph AFB, TX 78150; 550 C ST West Suite 22, Randolph AFB, TX, 78150, USA",
      "city": "Randolph AFB",
      "region": "TX",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "hour",
  "workplace_type": null,
  "salary_currency": "USD"
}

{}

{
  "detail": {
    "city": "Randolph AFB",
    "jobId": 464906,
    "level": "",
    "endDate": "",
    "legalId": 20,
    "isHotJob": false,
    "jobShift": "Monday - Friday 7:30 AM to 4:30 PM",
    "jobTitle": "Randolph Air Force Service Center Personnel (Call Center) - $18.74 (33259)",
    "location": "Randolph - 550 C ST West Suite 22 - Randolph AFB, TX 78150",
    "startDate": "",
    "clientCode": "0KN07",
    "remoteType": "",
    "description": "<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:11px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong><span style=\"color:#000000;\">Join our Team!</span></strong></span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:11px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background-color:#ffffff;\"><strong><span style=\"color:#000000;\">Work for GOOD at Goodwill</span></strong></span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:11px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background-color:#ffffff;\"><span style=\"color:#000000;\">Do you want to make a <strong>difference</strong> in your community while earning a paycheck?</span></span></span></span></li>\r\n\t<li><span style=\"font-size:11px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background-color:#ffffff;\"><span style=\"color:#000000;\">Would you like to <strong>help</strong> your community and environment every day that you come to work?</span></span></span></span></li>\r\n\t<li><span style=\"font-size:11px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background-color:#ffffff;\"><span style=\"color:#000000;\">Looking for a job that provides <strong>meaning</strong> as well as personal and professional development?</span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:11px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background-color:#ffffff;\"><strong><span style=\"color:#000000;\">Goodwill San Antonio</span></strong><span style=\"color:#000000;\"> is one of the largest and most dynamic social enterprises in San Antonio.</span></span></span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:11px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background-color:#ffffff;\"><span style=\"color:#000000;\">We are an entrepreneurial non-profit that provides employees the opportunity to innovate, grow and discover new skills, while generating revenue that funds both employee and community programs.</span></span></span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:11px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background-color:#ffffff;\"><span style=\"color:#000000;\">We are a diverse and inclusive organization founded and focused on Fighting Poverty and Creating Opportunity. We specialize in facilitating personal and professional growth for our employees, particularly those who may have experienced barriers to successful employment in the past. </span></span></span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:11px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background-color:#ffffff;\"><span style=\"color:#000000;\">We strive to maximize the value of each employee’s work and each donor’s donation to benefit our community and environment. Without Goodwill in our community, millions of pounds of perfectly usable items would be harming the environment in landfills. Instead, Goodwill employees are fueling a robust economy by recirculating used goods. </span></span></span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:11px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background-color:#ffffff;\"><span style=\"color:#000000;\">Our Good Careers Academy and Good Careers Centers <strong>Help Change Lives through the Power of Work</strong> as well by delivering education and meaningful job placement. </span></span></span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:11px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"color:#000000;\">Explore careers with Goodwill in retail, production, warehouse, logistics, contact center customer service, career services, technology, document imaging, grounds maintenance, janitorial and facilities maintenance. Goodwill regularly partners with local, state and federal government agencies to provide additional diverse career opportunities. </span></span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;text-align:center;\"><span style=\"font-size:11px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong><span style=\"color:#000000;\">We prefer to promote from within. Your growth and advancement is our priority.</span></strong></span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:11px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"color:#000000;\">Achieve your potential at Goodwill and beyond through our personal and professional skills development programs, supportive health and well-being benefits, competitive base and bonus pay, savings plans, personal financial education, store purchase discounts, paid time off, leadership development, tuition reimbursement and more<strong>. </strong></span></span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;text-align:center;\"><span style=\"font-size:11px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong><span style=\"color:#000000;\">Change Lives. Make a Difference. </span></strong></span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;text-align:center;\"><span style=\"font-size:11px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background-color:#ffffff;\"><strong><span style=\"color:#000000;\">Discover Purpose. </span></strong><span style=\"color:#000000;\">Apply today at <strong><u>WorkforGoodSA.org</u>.</strong> </span></span></span></span></p>",
    "jobCategory": "Customer Service",
    "salaryRange": "$18.74 - $18.74 Hourly",
    "socialMedia": {
      "xLink": {
        "text": "Goodwill%2520San%2520Antonio%2520Job%2520Opportunity%2520Randolph%2520Air%2520Force%2520Service%2520Center%2520Personnel%2520%2528Call%2520Cen"
      },
      "emailLink": {
        "subject": "Goodwill%20San%20Antonio%20Job%20Opportunity%20Randolph%20Air%20Force%20Service%20Center%20Personnel%20%28Call%20Center%29%20-%20%24%20%2833259%29",
        "summary": "Join%20our%20Team%21%0D%0A%0D%0AWork%20for%20GOOD%20at%20Goodwill%0D%0A%0D%0A%0D%0A%09Do%20you%20want%20to%20make%20a%20difference%20in%20your%20community%20while%20earning%20a%20paycheck%3F%0D%0A%09Would%20you%20like%20to%20help%20your%20community%20and%20environment%20every%20day%20that%20you%20come%20to%20work%3F%0D%0A%09Looking%20for%20a%20job%20that%20provides%20meaning%20as%20well%20as%20personal%20and%20professional%20development%3F%0D%0A%0D%0A%0D%0AGoodwill%20San%20Antonio%20is%20one%20of%20the%20largest%20and%20most%20dynamic%20social%20enterprises%20in%20San%20Antonio.%0D%0A%0D%0AWe%20are%20an%20entrepreneurial%20non-profit%20that%20provides%20employees%20the%20opportunity%20to%20innovate%2C%20grow%20and%20discover%20new%20skills%2C%20while%20generating%20revenue%20that%20funds%20both%20employee%20and%20community%20programs.%0D%0A%0D%0AWe%20are%20a%20diverse%20and%20inclusive%20organization%20founded%20and%20focused%20on%20Fighting%20Poverty%20and%20Creating%20Opportunity.%20We%20specialize%20in%20facilitating%20personal%20and%20professional%20growth%20for%20our%20employees%2C%20particularly%20those%20who%20may%20have%20experienced%20barriers%20to%20successful%20employment%20in%20the%20past.%20%0D%0A%0D%0AWe%20strive%20to%20maximize%20the%20value%20of%20each%20employee%E2..."
      },
      "facebookLink": {
        "redirectUri": "",
        "facebookAppId": "773759036043100"
      },
      "linkedInLink": {}
    },
    "isQuickApply": false,
    "positionType": "Full Time",
    "countryPaidIn": "",
    "googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"Randolph Air Force Service Center Personnel (Call Center) - $18.74 (33259)\",\"identifier\":\"J0KN07464906\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/32401D61CDCBCE9DC32E77F9F618C732/jobs/464906\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=32401D61CDCBCE9DC32E77F9F618C732\",\"baseSalary\":{\"@type\":\"MonetaryAmount\",\"currency\":\"USD\",\"value\":{\"@type\":\"QuantitativeValue\",\"minValue\":18.74,\"maxValue\":18.74,\"unitText\":\"\"}},\"datePosted\":\"2026-05-15\",\"description\":\"Job DetailsJob Location: Randolph - 550 C ST West Suite 22 - Randolph AFB, TX 78150Position Type: Full TimeEducation Level: High SchoolSalary Range: $18.74 - $18.74 HourlyTravel Percentage: NoneJob Shift: Monday - Friday 7:30 AM to 4:30 PMJob Category: Customer ServiceJoin our Team!\\r\\n\\r\\nWork for GOOD at Goodwill\\r\\n\\r\\n\\r\\n\\tDo you want to make a difference in your community while earning a paycheck?\\r\\n\\tWould you like to help your community and environment every day that you come to work?\\r\\n\\tLooking for a job that provides meaning as well as personal and professional development?\\r\\n\\r\\n\\r\\nGoodwill San Antonio is one of the largest and most dynamic social enterprises in San Antonio.\\r\\n\\r\\nWe are an entrepreneurial non-profit that provides employees the opportunity to innovate, grow and discover new skills, while generating revenue that funds both employee and community programs.\\r\\n\\r\\nWe are a diverse and inclusive organization founded and focused on Fighting Poverty and Creating Opportunity. We specialize in facilitating personal and professional growth for our employees, particularly those who may have experienced barriers to successful employment in the past. \\r\\n\\r\\nWe strive to maximize the value of each employee’s work and each donor’s donation to benefit our community and environment. Without Goodwill in our community, millions of pounds of perfectly usable items would be harming the environment in landfills. Instead, Goodwill employees are fueling a robust economy by recirculating used goods. \\r\\n\\r\\nOur Good Careers Academy and Good Careers Centers Help Change Lives through the Power of Work as well by delivering education and meaningful job placement. \\r\\n\\r\\nExplore careers with Goodwill in retail, production, warehouse, logistics, contact center customer service, career services, technology, document imaging, grounds maintenance, janitorial and facilities maintenance. Goodwill regularly partners with local, state and federal government agencies to provide additional diverse career opportunities. \\r\\n\\r\\nWe prefer to promote from within. Your growth and advancement is our priority.\\r\\n\\r\\nAchieve your potential at Goodwill and beyond through our personal and professional skills development programs, supportive health and well-being benefits, competitive base and bonus pay, savings plans, personal financial education, store purchase discounts, paid time off, leadership development, tuition reimbursement and more. \\r\\n\\r\\nChange Lives. Make a Difference. \\r\\n\\r\\nDiscover Purpose. Apply today at WorkforGoodSA.org. QualificationsAIR FORCE SERVICE CENTER PERSONNEL REPRESENTATIVE\\r\\n\\r\\nCheck out the amazing work our team is doing at the Total Force Service Center at Randolph Air Force Base:\\r\\n\\r\\nCLICK HERE FOR A JOB PREVIEW OF THE AIR FORCE SERVICE CENTER PERSONNEL TECHNICIAN \\r\\n\\r\\nPOSITION SUMMARY\\r\\n\\r\\nThe Air Force Service Center Personnel Technician will respond to and provide timely, professional, accurate, and adequate responses to telephone calls, e-mails, and webchats.  Document each case as prescribed on a full spectrum of military and civilian personnel inquiries.  Process all DD Form 214s for military service members separating and retiring from the Air Force to include tracking, researching, collecting documentation, typing, certifying and mailing DD Form 214s. .  \\r\\n\\r\\nESSENTIAL DUTIES AND RESPONSIBILITIES \\r\\n\\r\\n\\r\\n\\tManages large volumes of inbound phone calls, e-mails, and webchats in fast-paced, stressful customer contact center environment.\\r\\n\\tIdentifies customers’ needs and verifies their identity through a systematic approach.\\r\\n\\tResearches and understands government required policies, directives, and personnel data systems to assist Air Force Military and Civilian workforce with inquires across a broad spectrum of Human Resource (HR) questions in a short period of time.\\r\\n\\tKeeps accurate records of conversations in Right Now Technologies (RNT) database and outline how each call, e-mail, and chat was resolved.  Appropriately escalate unresolved cases to the business process owner as directed.\\r\\n\\tQuickly adapts to changing Air Force HR policies and procedures.\\r\\n\\tAnswers and resolves all calls and webchats within 120 seconds minimizing abandon rate; making every effort to resolve all calls, e-mails and chat cases received.\\r\\n\\tProcesses all DD Form 214s for retiring and separating Military personnel per directives.\\r\\n\\tMeets other duties and expectations as assigned.\\r\\n\\r\\n\\r\\nREQUIREMENTS:  \\r\\n\\r\\nMust be a U.S. citizen and eligible to obtain a US government security clearance. An FBI Background Check will be conducted by the AFB.\\r\\n\\r\\n\\r\\n\\tMinimum 6 months’ to a year experience in a Customer Service environment \\r\\n\\tMinimum 6 months’ familiarity with Air Force terminology and Instructions, Department of Defense (DoD), Air Force forms and Military Personnel Data System\\r\\n\\tMinimum 6 months’ experience performing research, developing written responses to inquiries and working with Air Force personnel policies, procedures and manuals\\r\\n\\tAir Force Personnel Technical School or equivalent combination of education, experience and/or military and/or Air Force Civilian training strongly preferred.\\r\\n\\tMust be able to work effectively in a fast-paced, stressful environment with exceptional telephone skills; able to respond in a professional manner verbally and in written communication; ability to meet attendance expectations\\r\\n\\tHigh school diploma or GED required; Associates Degree preferred\\r\\n\\tMust be able to meet the physical requirements of the position.\\r\\n\\tFor positions that require driving, must maintain a valid driver’s license and automobile insurance coverage, and be able to travel as needed if you drive your vehicle during company business.\\r\\n\\r\\n\\r\\nTo learn more about Goodwill San Antonio and to view available positions visit: www.goodwillsa.org. \\r\\nEqual Opportunity Employer/Veterans/Disabled\",\"responsibilities\":\"Join our Team!\\r\\n\\r\\nWork for GOOD at Goodwill\\r\\n\\r\\n\\r\\n\\tDo you want to make a difference in your community while earning a paycheck?\\r\\n\\tWould you like to help your community and environment every day that you come to work?\\r\\n\\tLooking for a job that provides meaning as well as personal and professional development?\\r\\n\\r\\n\\r\\nGoodwill San Antonio is one of the largest and most dynamic social enterprises in San Antonio.\\r\\n\\r\\nWe are an entrepreneurial non-profit that provides employees the opportunity to innovate, grow and discover new skills, while generating revenue that funds both employee and community programs.\\r\\n\\r\\nWe are a diverse and inclusive organization founded and focused on Fighting Poverty and Creating Opportunity. We specialize in facilitating personal and professional growth for our employees, particularly those who may have experienced barriers to successful employment in the past. \\r\\n\\r\\nWe strive to maximize the value of each employee’s work and each donor’s donation to benefit our community and environment. Without Goodwill in our community, millions of pounds of perfectly usable items would be harming the environment in landfills. Instead, Goodwill employees are fueling a robust economy by recirculating used goods. \\r\\n\\r\\nOur Good Careers Academy and Good Careers Centers Help Change Lives through the Power of Work as well by delivering education and meaningful job placement. \\r\\n\\r\\nExplore careers with Goodwill in retail, production, warehouse, logistics, contact center customer service, career services, technology, document imaging, grounds maintenance, janitorial and facilities maintenance. Goodwill regularly partners with local, state and federal government agencies to provide additional diverse career opportunities. \\r\\n\\r\\nWe prefer to promote from within. Your growth and advancement is our priority.\\r\\n\\r\\nAchieve your potential at Goodwill and beyond through our personal and professional skills development programs, supportive health and well-being benefits, competitive base and bonus pay, savings plans, personal financial education, store purchase discounts, paid time off, leadership development, tuition reimbursement and more. \\r\\n\\r\\nChange Lives. Make a Difference. \\r\\n\\r\\nDiscover Purpose. Apply today at WorkforGoodSA.org. \",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"Goodwill San Antonio\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=32401D61CDCBCE9DC32E77F9F618C732\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"550 C ST West Suite 22\",\"addressLocality\":\"Randolph AFB\",\"addressRegion\":\"TX\",\"postalCode\":78150,\"addressCountry\":\"USA\"}},\"qualifications\":\"AIR FORCE SERVICE CENTER PERSONNEL REPRESENTATIVE\\r\\n\\r\\nCheck out the amazing work our team is doing at the Total Force Service Center at Randolph Air Force Base:\\r\\n\\r\\nCLICK HERE FOR A JOB PREVIEW OF THE AIR FORCE SERVICE CENTER PERSONNEL TECHNICIAN \\r\\n\\r\\nPOSITION SUMMARY\\r\\n\\r\\nThe Air Force Service Center Personnel Technician will respond to and provide timely, professional, accurate, and adequate responses to telephone calls, e-mails, and webchats.  Document each case as prescribed on a full spectrum of military and civilian personnel inquiries.  Process all DD Form 214s for military service members separating and retiring from the Air Force to include tracking, researching, collecting documentation, typing, certifying and mailing DD Form 214s. .  \\r\\n\\r\\nESSENTIAL DUTIES AND RESPONSIBILITIES \\r\\n\\r\\n\\r\\n\\tManages large volumes of inbound phone calls, e-mails, and webchats in fast-paced, stressful customer contact center environment.\\r\\n\\tIdentifies customers’ needs and verifies their identity through a systematic approach.\\r\\n\\tResearches and understands government required policies, directives, and personnel data systems to assist Air Force Military and Civilian workforce with inquires across a broad spectrum of Human Resource (HR) questions in a short period of time.\\r\\n\\tKeeps accurate records of conversations in Right Now Technologies (RNT) database and outline how each call, e-mail, and chat was resolved.  Appropriately escalate unresolved cases to the business process owner as directed.\\r\\n\\tQuickly adapts to changing Air Force HR policies and procedures.\\r\\n\\tAnswers and resolves all calls and webchats within 120 seconds minimizing abandon rate; making every effort to resolve all calls, e-mails and chat cases received.\\r\\n\\tProcesses all DD Form 214s for retiring and separating Military personnel per directives.\\r\\n\\tMeets other duties and expectations as assigned.\\r\\n\\r\\n\\r\\nREQUIREMENTS:  \\r\\n\\r\\nMust be a U.S. citizen and eligible to obtain a US government security clearance. An FBI Background Check will be conducted by the AFB.\\r\\n\\r\\n\\r\\n\\tMinimum 6 months’ to a year experience in a Customer Service environment \\r\\n\\tMinimum 6 months’ familiarity with Air Force terminology and Instructions, Department of Defense (DoD), Air Force forms and Military Personnel Data System\\r\\n\\tMinimum 6 months’ experience performing research, developing written responses to inquiries and working with Air Force personnel policies, procedures and manuals\\r\\n\\tAir Force Personnel Technical School or equivalent combination of education, experience and/or military and/or Air Force Civilian training strongly preferred.\\r\\n\\tMust be able to work effectively in a fast-paced, stressful environment with exceptional telephone skills; able to respond in a professional manner verbally and in written communication; ability to meet attendance expectations\\r\\n\\tHigh school diploma or GED required; Associates Degree preferred\\r\\n\\tMust be able to meet the physical requirements of the position.\\r\\n\\tFor positions that require driving, must maintain a valid driver’s license and automobile insurance coverage, and be able to travel as needed if you drive your vehicle during company business.\\r\\n\\r\\n\\r\\nTo learn more about Goodwill San Antonio and to view available positions visit: www.goodwillsa.org. \\r\\nEqual Opportunity Employer/Veterans/Disabled\",\"experienceRequirements\":\"AIR FORCE SERVICE CENTER PERSONNEL REPRESENTATIVE\\r\\n\\r\\nCheck out the amazing work our team is doing at the Total Force Service Center at Randolph Air Force Base:\\r\\n\\r\\nCLICK HERE FOR A JOB PREVIEW OF THE AIR FORCE SERVICE CENTER PERSONNEL TECHNICIAN \\r\\n\\r\\nPOSITION SUMMARY\\r\\n\\r\\nThe Air Force Service Center Personnel Technician will respond to and provide timely, professional, accurate, and adequate responses to telephone calls, e-mails, and webchats.  Document each case as prescribed on a full spectrum of military and civilian personnel inquiries.  Process all DD Form 214s for military service members separating and retiring from the Air Force to include tracking, researching, collecting documentation, typing, certifying and mailing DD Form 214s. .  \\r\\n\\r\\nESSENTIAL DUTIES AND RESPONSIBILITIES \\r\\n\\r\\n\\r\\n\\tManages large volumes of inbound phone calls, e-mails, and webchats in fast-paced, stressful customer contact center environment.\\r\\n\\tIdentifies customers’ needs and verifies their identity through a systematic approach.\\r\\n\\tResearches and understands government required policies, directives, and personnel data systems to assist Air Force Military and Civilian workforce with inquires across a broad spectrum of Human Resource (HR) questions in a short period of time.\\r\\n\\tKeeps accurate records of conversations in Right Now Technologies (RNT) database and outline how each call, e-mail, and chat was resolved.  Appropriately escalate unresolved cases to the business process owner as directed.\\r\\n\\tQuickly adapts to changing Air Force HR policies and procedures.\\r\\n\\tAnswers and resolves all calls and webchats within 120 seconds minimizing abandon rate; making every effort to resolve all calls, e-mails and chat cases received.\\r\\n\\tProcesses all DD Form 214s for retiring and separating Military personnel per directives.\\r\\n\\tMeets other duties and expectations as assigned.\\r\\n\\r\\n\\r\\nREQUIREMENTS:  \\r\\n\\r\\nMust be a U.S. citizen and eligible to obtain a US government security clearance. An FBI Background Check will be conducted by the AFB.\\r\\n\\r\\n\\r\\n\\tMinimum 6 months’ to a year experience in a Customer Service environment \\r\\n\\tMinimum 6 months’ familiarity with Air Force terminology and Instructions, Department of Defense (DoD), Air Force forms and Military Personnel Data System\\r\\n\\tMinimum 6 months’ experience performing research, developing written responses to inquiries and working with Air Force personnel policies, procedures and manuals\\r\\n\\tAir Force Personnel Technical School or equivalent combination of education, experience and/or military and/or Air Force Civilian training strongly preferred.\\r\\n\\tMust be able to work effectively in a fast-paced, stressful environment with exceptional telephone skills; able to respond in a professional manner verbally and in written communication; ability to meet attendance expectations\\r\\n\\tHigh school diploma or GED required; Associates Degree preferred\\r\\n\\tMust be able to meet the physical requirements of the position.\\r\\n\\tFor positions that require driving, must maintain a valid driver’s license and automobile insurance coverage, and be able to travel as needed if you drive your vehicle during company business.\\r\\n\\r\\n\\r\\nTo learn more about Goodwill San Antonio and to view available positions visit: www.goodwillsa.org. \\r\\nEqual Opportunity Employer/Veterans/Disabled\",\"industry\":\"Customer Service\",\"validThrough\":\"-0001-11-30\",\"workHours\":\"Monday - Friday 7:30 AM to 4:30 PM\",\"educationRequirements\":\"High School\"}",
    "applyAvailable": true,
    "educationLevel": "High School",
    "qualifications": "<p style=\"margin-left:0in;margin-right:0in;\"><strong>AIR FORCE SERVICE CENTER PERSONNEL REPRESENTATIVE</strong></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\">Check out the amazing work our team is doing at the Total Force Service Center at Randolph Air Force Base:</p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:12pt;\"><span style=\"font-size:11pt;\"><span style=\"color:#1f497d;\"><a href=\"https://www.youtube.com/watch?v=EIKltBHCRDg\" style=\"color:#0563c1;text-decoration:underline;\" target=\"_blank\" rel=\"noreferrer noopener\">CLICK HERE FOR A JOB PREVIEW OF THE AIR FORCE SERVICE CENTER PERSONNEL TECHNICIAN</a> </span></span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"color:#000000;\"><span style=\"font-size:11px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong>POSITION SUMMARY</strong></span></span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"color:#000000;\"><span style=\"font-size:11px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">The Air Force Service Center Personnel Technician will respond to and provide timely, professional, accurate, and adequate responses to telephone calls, e-mails, and webchats.  Document each case as prescribed on a full spectrum of military and civilian personnel inquiries.  Process all DD Form 214s for military service members separating and retiring from the Air Force to include tracking, researching, collecting documentation, typing, certifying and mailing DD Form 214s. .  </span></span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"color:#000000;\"><span style=\"font-size:11px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong>ESSENTIAL DUTIES AND RESPONSIBILITIES </strong></span></span></span></p>\r\n\r\n<ol>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:11px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Manages large volumes of inbound phone calls, e-mails, and webchats in fast-paced, stressful customer contact center environment.</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:11px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Identifies customers’ needs and verifies their identity through a systematic approach.</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:11px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Researches and understands government required policies, directives, and personnel data systems to assist Air Force Military and Civilian workforce with inquires across a broad spectrum of Human Resource (HR) questions in a short period of time.</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:11px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Keeps accurate records of conversations in Right Now Technologies (RNT) database and outline how each call, e-mail, and chat was resolved.  Appropriately escalate unresolved cases to the business process owner as directed.</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:11px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Quickly adapts to changing Air Force HR policies and procedures.</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:11px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Answers and resolves all calls and webchats within 120 seconds minimizing abandon rate; making every effort to resolve all calls, e-mails and chat cases received.</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:11px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Processes all DD Form 214s for retiring and separating Military personnel per directives.</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:11px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Meets other duties and expectations as assigned.</span></span></span></li>\r\n</ol>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;text-align:justify;\"><span style=\"color:#000000;\"><span style=\"font-size:11px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong>REQUIREMENTS:  </strong></span></span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;text-align:justify;\"><span style=\"color:#000000;\"><span style=\"font-size:11px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><em>Must be a U.S. citizen and eligible to obtain a US government security clearance. An FBI Background Check will be conducted by the AFB.</em></span></span></span></p>\r\n\r\n<ol>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:11px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Minimum 6 months’ to a year experience in a Customer Service environment </span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:11px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Minimum 6 months’ familiarity with Air Force terminology and Instructions, Department of Defense (DoD), Air Force forms and Military Personnel Data System</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:11px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Minimum 6 months’ experience performing research, developing written responses to inquiries and working with Air Force personnel policies, procedures and manuals</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:11px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><em>Air Force Personnel Technical School or equivalent combination of education, experience and/or military and/or Air Force Civilian training strongly preferred.</em></span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:11px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Must be able to work effectively in a fast-paced, stressful environment with exceptional telephone skills; able to respond in a professional manner verbally and in written communication; ability to meet attendance expectations</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:11px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">High school diploma or GED required; Associates Degree preferred</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:11px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Must be able to meet the physical requirements of the position.</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:11px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">For positions that require driving, must maintain a valid driver’s license and automobile insurance coverage, and be able to travel as needed if you drive your vehicle during company business.</span></span></span></li>\r\n</ol>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;text-align:center;\"><span style=\"font-size:11px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"color:#000000;\"><em>To learn more about Goodwill San Antonio and to view available positions visit: </em></span><u><a href=\"http://www.goodwillsa.org\" style=\"color:#0563c1;text-decoration:underline;\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"color:#000000;\">www.goodwillsa.org</span></a></u><span style=\"color:#000000;\"><em>. </em><br />\r\n<strong><em>Equal Opportunity Employer/Veterans/Disabled</em></strong></span></span></span></p>",
    "descriptionTitle": "Description",
    "travelPercentage": "None",
    "jobYoutubeVideoId": "",
    "legalRevisionDate": {
      "date": "2023-08-15T10:49:43.000Z",
      "timezone": "America/Chicago",
      "timezone_type": 3
    },
    "secondaryLocations": [],
    "primaryPhoneCountry": "US",
    "primaryPhoneEnabled": true,
    "qualificationsTitle": "Qualifications",
    "primaryPhoneRequired": true,
    "primaryPhoneNumberDoesNotExist": false
  },
  "preview": {
    "jobId": 464906,
    "isHotJob": false,
    "jobTitle": "Randolph Air Force Service Center Personnel (Call Center) - $18.74 (33259)",
    "postedOn": "",
    "locations": "Randolph - 550 C ST West Suite 22 - Randolph AFB, TX 78150",
    "remoteType": "",
    "description": "Join our Team!\r\n\r\nWork for GOOD at Goodwill\r\n\r\n\r\n\tDo you want to make a difference in your community while earning a paycheck?\r\n\tWould you like to hel...",
    "positionType": "Full Time"
  },
  "detail_meta": {
    "url": "https://portal-applicant-tracking.us-cent.paycomonline.net/api/ats/job-postings/464906",
    "http_status": 200,
    "content_type": "application/json",
    "response_bytes": 39210
  },
  "detail_errors": []
}