Customer Success Manager

{
  "content_hash": "ce419cec8b026833f64089b186014aa35762d4ca2439a26455196f2aedf12f92",
  "source_hash": "46eebf9fbcd783284d64e14bcd08873d4adc3add08a2953cd1e4a78d136fe4b7",
  "last_changed_at": "2026-06-11T10:38:54.918Z",
  "active_status": "deleted"
}

{
  "language": "en",
  "location": {
    "raw": "Atlanta, Georgia, United States",
    "city": "Atlanta",
    "region": "GA",
    "country": "United States",
    "is_remote": true,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-09T10:35:41.201Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Atlanta, Georgia, United States",
      "city": "Atlanta",
      "region": "GA",
      "country": "United States",
      "is_remote": true,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": "remote",
  "salary_period": null,
  "workplace_type": "remote",
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "158",
    "isRemote": null,
    "location": {
      "city": null,
      "state": null
    },
    "atsLocation": {
      "city": "Atlanta",
      "state": "Georgia",
      "country": "United States",
      "province": null
    },
    "departmentId": "18869",
    "locationType": "1",
    "jobOpeningName": "Customer Success Manager",
    "departmentLabel": "Customer Success",
    "employmentStatusLabel": "Full Time Permanent"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": null,
      "state": null,
      "postalCode": null,
      "addressCountry": null
    },
    "datePosted": "2026-02-23",
    "atsLocation": {
      "city": "Atlanta",
      "state": "Georgia",
      "country": "United States",
      "countryId": "1"
    },
    "description": "<p><span style=\"font-size: 10pt; font-weight: bold\">Job Title: </span><span style=\"font-size: 10pt; font-weight: bold\">Customer Success Manager</span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Reports to: </span><span style=\"color: rgb(60, 64, 67); font-size: 10pt; font-weight: bold\">Customer Success - Senior Team Lead</span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Location: </span><span style=\"font-size: 10pt; font-weight: bold\">Remote - Atlanta, Georgia or Raleigh, North Carolina</span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 10pt\">As a Customer Success Manager in Compliance &amp; Risks, a Product-Led Growth (PLG) company, you will play a crucial role in driving scaled customer outcomes through data, automation, and intelligent workflows. This role operates within an AI-enabled customer success model where value realization, adoption, and retention are driven through in-product experiences, automated journeys, and proactive insights. You will work in a collaborative product led environment with an international team across multiple time zones, to interpret customer signals, identify risk and expansion opportunities early, own subscription renewals and engage with customers as a valued partner to drive their business outcomes. Leveraging your excellent communication skills and passion for solving problems, you will build and maintain strong, working relationships with customers. </span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Key Responsibilities: </span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Build a strong relationship, and a reputation for excellent service, with our customers in terms of user knowledge and problem solving.</span></li>\n<li><span style=\"font-size: 10pt\">Proactively drive customer adoption and value realization within an automation-first environment, leveraging in-product experiences and system-driven workflows while engaging with customers directly at high-value moments.</span></li>\n<li><span style=\"font-size: 10pt\">Investigate and solve customer issues by understanding customer context, usage needs and patterns, and business goals.</span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 10pt\">Develop a deep understanding of each customer’s business, products, and compliance processes in order to drive adoption, retention, and expansion.</span></li>\n<li><span style=\"font-size: 10pt\">Own subscription renewals for assigned customers, ensuring value is clearly demonstrated throughout the lifecycle and partner with internal teams to support successful renewal outcomes.</span></li>\n<li><span style=\"font-size: 10pt\">Use platform tools to monitor customer health, usage, engagement, and signaling, to identify adoption risks, renewal readiness, and potential upsell opportunities.</span></li>\n<li><span style=\"font-size: 10pt\">Highlight  customer use case details to reinforce our products.</span></li>\n<li><span style=\"font-size: 10pt\">Co-ordinate migration to new products as and when needed, acting as the primary customer owner through the migration process.</span></li>\n<li><span style=\"font-size: 10pt\">Identify churn/downsell risk early and work cross functionally to mitigate churn.</span></li>\n<li><span style=\"font-size: 10pt\">Use analytical thinking, platform data, and tools to prioritize engagement and develop strategies in support of optimal usage of our products based on customer needs.</span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 10pt\">Support customer enablement through a combination of self-service education, knowledge materials, and develop additional programs and documentation as needed.</span></li>\n<li><span style=\"font-size: 10pt\">Record all customer interactions and activity against the customer record ensuring the customer record is comprehensive and up to date.</span></li>\n<li><span style=\"font-size: 10pt\">Regularly monitor customer health, and proactively engage with customer to drive adoption and  retention as per our Level of Service Framework </span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 10pt\">Contribute to the development of an innovative and user-centric customer success structure for a dynamic and sophisticated customer base.</span></li>\n<li><span style=\"font-size: 10pt\">Collaborate with other departments as needed in growing the customer base, driving adoption and retention</span></li>\n<li><span style=\"font-size: 10pt\">Serve as the Voice of the Customer internally, sharing insights, feedback, and emerging needs based on customer engagement.</span><br></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Experience and Qualifications:</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Bachelor's degree in Business or IT with 5+ years experience managing a book of business in a fast-paced B2B customer environment and ideally in a Product-Led Growth company.</span></li>\n<li><span style=\"font-size: 10pt\">Ability to operate effectively in an automation-first environment, using new software applications (CRM, ticketing, community platforms, customer behaviour and engagement platforms, project management tools, AI-assisted tools, etc.), data analysis and problem-solving skills to interpret customer health indicators and turn them into actions.</span></li>\n<li><span style=\"font-size: 10pt\">Excellent verbal and written communication skills with the ability to communicate and present to senior leadership of large multinational organisations.</span></li>\n<li><span style=\"font-size: 10pt\">Ability to manage end-to-end customer lifecycle activities, including onboarding, adoption, renewals, and expansion.</span></li>\n<li><span style=\"font-size: 10pt\">Ability to self direct and self manage.</span></li>\n<li><span style=\"font-size: 10pt\">Experience in a compliance and regulatory environment is desirable.</span></li>\n<li><span style=\"font-size: 10pt\">Experience in user onboarding tools and processes is a plus.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Attributes for Success at C&amp;R</span></p>\n<ol>\n<li><span style=\"font-size: 10pt\">Collaborative Mindset: Thrives in a team-oriented environment, values partnership, and demonstrates care and respect for colleagues to achieve shared goals.</span></li>\n<li><span style=\"font-size: 10pt\">Transformational Thinking: Embraces change and actively contributes to driving innovation and cultural evolution within the organization.</span></li>\n<li><span style=\"font-size: 10pt\">Agility: Adapts quickly to shifting priorities and market demands, maintaining focus and effectiveness in a fast-paced environment.</span></li>\n<li><span style=\"font-size: 10pt\">Empowerment: Takes ownership of decisions and actions, demonstrating confidence in making autonomous choices that align with company goals.</span></li>\n<li><span style=\"font-size: 10pt\">Fearless Flexibility: Approaches challenges with an open mind, learns rapidly from setbacks, and adjusts strategies to navigate dynamic circumstances.</span></li>\n<li><span style=\"font-size: 10pt\">Innovation-Driven: Leverages creativity and cutting-edge technology to develop solutions that simplify complex problems and create competitive advantages.</span></li>\n<li><span style=\"font-size: 10pt\">Customer-Centric Focus: Obsesses over delivering value to customers by understanding their needs and providing impactful solutions that build trust and loyalty.</span></li>\n<li><span style=\"font-size: 10pt\">Trustworthiness: Acts with integrity, builds credibility through consistent actions, and fosters an environment where others feel respected and valued.</span></li>\n<li><span style=\"font-size: 10pt\">Respect for Diversity: Values diverse perspectives, treats everyone with dignity, and cultivates an inclusive workplace that encourages new ideas and opinions.</span></li>\n<li><span style=\"font-size: 10pt\">High-Energy Execution: Brings enthusiasm, drive, and focus to every task, ensuring timely delivery of impactful results.</span></li>\n<li><span style=\"font-size: 10pt\">Continuous Learner: Stays current with industry trends, tools, and technologies while seeking opportunities for personal and professional growth.</span></li>\n<li><span style=\"font-size: 10pt\">Results-Oriented Problem Solver: Tackles challenges with precision and determination, delivering measurable outcomes that align with company objectives.</span></li>\n<li><span style=\"font-size: 10pt\">Visionary Contributor: Aligns personal goals with the company’s mission to create a cleaner, safer, and better world while helping shape the organization’s future.</span></li>\n</ol>",
    "compensation": null,
    "departmentId": "18869",
    "locationType": "1",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Customer Success Manager",
    "departmentLabel": "Customer Success",
    "jobOpeningStatus": "Open",
    "minimumExperience": null,
    "jobOpeningShareUrl": "https://complianceandrisks.bamboohr.com/careers/158",
    "employmentStatusLabel": "Full Time Permanent"
  }
}