Customer Service Representative | FCG

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  "source_hash": "6b3c111d9eb4548bda9b0e80183661f020c4e4b58dc4515d274e24ffd9206dd4",
  "last_changed_at": "2026-05-30T05:47:58.601Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Makati, Metro Manila, Philippines",
    "city": "Makati",
    "region": "Metro Manila",
    "country": "Philippines",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T09:41:24.066Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Makati, Metro Manila, Philippines",
      "city": "Makati",
      "region": "Metro Manila",
      "country": "Philippines",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "Philippines"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "838",
    "isRemote": null,
    "location": {
      "city": null,
      "state": null
    },
    "atsLocation": {
      "city": "Makati",
      "state": null,
      "country": "Philippines",
      "province": "Metro Manila"
    },
    "departmentId": "19596",
    "locationType": "1",
    "jobOpeningName": "Customer Service Representative | FCG",
    "departmentLabel": "Firechief Global",
    "employmentStatusLabel": "Full Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": null,
      "state": null,
      "postalCode": null,
      "addressCountry": null
    },
    "datePosted": "2026-05-14",
    "atsLocation": {
      "city": "Makati",
      "state": "Metro Manila",
      "country": "Philippines",
      "countryId": "169"
    },
    "description": "<p><span><span>We have an exciting<span> </span></span><span>midshift</span><span><span> </span>opportunity available for<span> </span></span><span>a</span><span><span> </span></span></span><span style=\"font-weight: bold\"><span><span>Customer Service Representative</span><span>.</span><span><span> </span></span></span></span><span><span>Work from home or the office – you choose!</span></span><span> </span></p>\n<p><span><br></span><span><br></span><span> </span></p>\n<p><span><span>When you join Yempo,<span> </span></span><span>you’ll</span><span><span> </span>receive the following fantastic benefits:</span></span><span><br></span><span> </span></p>\n<ul>\n<li><span><span>Highly competitive salary – paid weekly!</span></span><span><br></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>HMO enrollment on commencement</span></span><span><br></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Additional HMO dependents added each year of service</span></span><span><br></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>20 vacation days per year; 7 sick days</span></span><span><br></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Annual performance bonuses and incentives</span></span><span><br></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Annual salary reviews and increases</span></span><span><br></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Free cooked rice,<span> </span></span><span>snacks</span><span><span> </span>and hot drinks</span></span><span><br></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Company polo shirts provided</span></span><span><br></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Fantastic,<span> </span></span><span>bright</span><span><span> </span>and cheerful open-plan work environment </span></span><span><br></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Prestigious clients and highly professional and friendly co-workers</span></span><span><br></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>The Role</span></span></span><span> </span></p>\n<p><span><span>As a Customer Service Representative, you will<span> </span></span><span>assist</span><span><span> </span>the company’s customer relations process by processing orders and customer requests accurately and speedily, and providing fast, efficient, friendly, and professional service to internal and external customers. This role involves working in a team, line managed by the Customer Success Manager.</span></span><span> </span></p>\n<p><span> </span></p>\n<p><span><span>You will also build positive relationships with existing and new customers offering a vast range of trusted products and equipment at the most competitive prices.</span></span><span> </span></p>\n<p><span> </span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Key Responsibilities</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Maintaining an in-depth knowledge of the customers' account requirements and coordinating dedicated resources to deliver what is<span> </span></span><span>required</span><span>.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>To attend weekly meetings with Customer Success Team Manager</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Have regular monthly 1-2-1 meetings with Customer Success Team Manager</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Providing</span><span><span> </span>technical advice and<span> </span></span><span>know</span><span><span> </span>where support can be given to meet customer requests.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Ensuring that all orders are processed quickly and on time, liaising with the warehouse team as necessary to ensure the customers' needs are met.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Key account support for the sales team as assigned.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Will require you to be able to engage with customers/prospects to introduce our range of products through our SPE<span> </span></span><span>programme</span><span><span> </span>and secure sales for the company.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Ensuring all enquiries, quote<span> </span></span><span>requests</span><span><span> </span>and orders<span> </span></span><span>etc</span><span><span> </span>are actioned<span> </span></span><span>in accordance with</span><span><span> </span>the agreed<span> </span></span><span>SLA’s</span><span><span> </span>through our HubSpot ticketing system.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Resolution of customer complaints and challenges quickly and professionally.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Proactively managing customer expectations<span> </span></span><span>regarding</span><span><span> </span>estimated time of delivery, stock availability, etc., responding to and communicating stock and delivery updates to affected parties.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>To send out quotes, product<span> </span></span><span>information</span><span><span> </span>and set up new accounts on behalf of the rest of the sales team.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>To ensure our customers are<span> </span></span><span>retained</span><span><span> </span>as customers and continue to buy our range of products.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Raise quotations and follow them up daily with our customers.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Promote the Cheers<span> </span></span><span>programme</span><span><span> </span>and look at innovative ways to convert our customers onto the scheme to drive loyalty.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Promoting the company to all customers by<span> </span></span><span>demonstrating</span><span><span> </span>a positive attitude.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Promoting Special Offers and arranging upsell/cross-sells with customers whenever relevant.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>To<span> </span></span><span>assist</span><span><span> </span>in<span> </span></span><span>maintaining</span><span><span> </span>accuracy in the customer database.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Arranging returns/collections and credits where<span> </span></span><span>appropriate</span><span>.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Tracking deliveries and providing ETA’s and POD’s.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Complaints from Customers and opportunities for improvement will be recorded on the relevant forms.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Operating Zendesk webchat platforms on<span> </span></span><span>company</span><span><span> </span>website when requested.</span></span><span> </span></li>\n</ul>\n<p><span style=\"font-weight: bold\"><span><br></span></span><br></p>\n<p><span style=\"font-weight: bold\"><span><span>Skills and Experience: </span></span></span><span> </span></p>\n<p><br></p>\n<ul>\n<li><span><span>Proficient in the use of Microsoft packages including MS Office365, Outlook, Excel, Word</span><span>, Teams</span><span>.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Clear communication skills</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Excellent<span> </span></span><span>organization</span><span><span> </span>skills</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Ability to work consistently under pressure</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Excellent attention to detail, highly<span> </span></span><span>organized</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Friendly and adaptable attitude</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Ability to multi-task</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><em><span><span>Disclaimer for salary ranges. Yempo </span><span>provides</span><span> an indicative range of salary that we </span><span>deem</span><span> relevant for the advertised role. This may be adjusted for the skills and experience of the selected candidate.</span></span><span><br></span></em></p>",
    "compensation": "PHP 47,500 – PHP 60,000",
    "departmentId": "19596",
    "locationType": "1",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Customer Service Representative | FCG",
    "departmentLabel": "Firechief Global",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Experienced",
    "jobOpeningShareUrl": "https://yempo.bamboohr.com/careers/838",
    "employmentStatusLabel": "Full Time"
  }
}