In Room Dining Manager

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    "jobTitle": "In Room Dining Manager",
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    "description": "<p><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><u>Scope of Position</u></span></span></p>\n\n<p><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">The In Room Dining Manager is responsible for supervising, directing, and coordinating prompt, courteous, and efficient service of foods and beverages delivered to guest rooms. He/she is also responsible for mini bar operation and VIP amenities. The In Room Dining Manager is expected to meet or exceed budget goals by creating revenue-increasing programs while controlling labor and other expenses. </span></span></p>\n\n<h2>&nbsp;</h2>\n\n<p><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><u>Position Requirements</u></span></span></p>\n\n<ul>\n\t<li><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Minimum 3-5 years experience in a leadership role in a food and beverage environment. </span></span></li>\n\t<li><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concepts, effective communicator, effective in providing exceptional customer service, and ability to improve the bottom line.</span></span></li>\n\t<li><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:black\">Must have excellent organizational, interpersonal, and administrative skills.</span></span></span></li>\n\t<li><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:black\">Knowledge of Micros or other Point of Sale (POS) Systems.</span></span></span></li>\n</ul>\n\n<p style=\"margin-right:10px\">&nbsp;</p>\n\n<p style=\"margin-right:10px\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><u>Responsibilities</u></span></span></p>\n\n<ul>\n\t<li><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Approach all encounters with guests and associates in a friendly, service-oriented manner.</span></span></li>\n\t<li><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Manage day-to-day operations, ensure quality standards, and meet the expectations of guests daily. </span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Ensures all associates have proper supplies, equipment, and uniforms.</span></span></li>\n\t<li><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Ensure Room Service/Minibar functions are carried out properly and promptly.</span></span></li>\n\t<li><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Ensure amenity deliveries and oversee minibar replenishment.</span></span></li>\n\t<li><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Review daily VIP list and convey information to team members.</span></span></li>\n\t<li><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Monitor side work is being completed.</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><a name=\"_Hlk77070203\">Understand associate positions well enough to perform duties in the associate&rsquo;s absence, answering telephones, order taking, trays, and orders. </a></span></span></li>\n\t<li><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Maintain service and sanitation standards in the restaurant. </span></span></li>\n\t<li><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.</span></span></li>\n\t<li><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Review staffing levels to ensure that guest service, operational needs, and financial objectives are met.</span></span></li>\n\t<li><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Always comply with standards and regulations to encourage safe and efficient hotel operations.</span></span></li>\n\t<li><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Monitor inventories and prepare forecasts.</span></span></li>\n\t<li><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Prepare weekly work schedule and oversee payroll.</span></span></li>\n</ul>\n\n<ul>\n\t<li><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:black\">Conduct daily rehearsal and departmental meetings.</span></span></span></li>\n</ul>\n\n<ul>\n\t<li><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Assist with recruiting, interviewing, and hiring associates; conduct performance appraisals, coach and counsel, progressive corrective action, motivate, develop, and train.</span></span></li>\n\t<li><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Perform any additional duties assigned by management. </span></span></li>\n</ul>\n\n<p style=\"margin-left:48px\">&nbsp;</p>\n\n<p style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><a name=\"_Hlk77074762\"><u><span style=\"color:black\">Education</span></u></a><u> </u></span></span></p>\n\n<p><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:black\">High school diploma or GED; 3-5 years experience in the food and beverage, culinary, or related professional area </span></span></span></p>\n\n<p><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:black\">OR </span></span></span></p>\n\n<p><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:black\"><a name=\"_Hlk77070333\">2-year degree from an accredited university in Food Service Management or related major; 2 years experience in the food and beverage, culinary, or related professional area.</a></span></span></span></p>\n\n<p>&nbsp;</p>\n\n<p style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><u><span style=\"color:black\">Skills and Abilities </span></u></span></span></p>\n\n<ul>\n\t<li><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:black\">Ability to communicate in the English language. A second language is a plus.&nbsp; </span></span></span></li>\n\t<li><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:black\">Knowledge of proper chemical handling, cleaning techniques, and use of equipment machinery.</span></span></span></li>\n\t<li><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:black\">Knowledge of hotel food and beverage operations.</span></span></span></li>\n\t<li><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:black\">Knowledge of basic food handling policies and procedures as well as the techniques and equipment for preparing and presenting food products.</span></span></span></li>\n\t<li><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:black\">Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks.&nbsp; </span></span></span></li>\n\t<li><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:black\">Experience using computers and software programs such as Microsoft Office (Word, Excel, and Outlook).</span></span></span></li>\n</ul>\n\n<p style=\"text-align:justify\">&nbsp;</p>\n\n<p style=\"text-align:justify\"><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><u><span style=\"color:black\">Physical Requirements </span></u></span></span></p>\n\n<ul>\n\t<li><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Must be able to work in a fast-paced environment.</span></span></li>\n\t<li><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Must be physically fit to lift, pull, and push items up to 50 pounds.</span></span></li>\n\t<li><span style=\"display:block; font-size:16px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Also requires standing/walking/reaching and bending throughout the shift. </span></span></li>\n</ul>\n",
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