Retention & Loyalty Associate (Working student, f/m/x)

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    "description": "<p><span style=\"font-size: 12pt; font-weight: bold\">Your opportunity</span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">As a Retention &amp; Loyalty Associate, you will support the global CRM, retention, and loyalty activities at woom, with a strong focus on email marketing, customer engagement, and loyalty program initiatives. You will work closely with the CRM and marketing teams to help optimize customer communication, improve retention strategies, and support data-driven marketing initiatives across multiple markets in the EU and the US.</span><br><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">The role is ideal for someone who wants to gain practical experience in retention marketing, lifecycle communication, and customer loyalty strategies.</span><span style=\"font-size: 10pt\"> </span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Your Mission</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">You support the management and optimization of the CRM system.</span></li>\n<li><span style=\"font-size: 10pt\">You assist in analyzing customer and CRM data to identify insights and benchmarks.</span></li>\n<li><span style=\"font-size: 10pt\">You independently plan, create, and execute email marketing campaigns.</span></li>\n<li><span style=\"font-size: 10pt\">You support automated customer journeys and personalization initiatives.</span></li>\n<li><span style=\"font-size: 10pt\">You assist in developing and maintaining loyalty and retention programs.</span></li>\n<li><span style=\"font-size: 10pt\">You collaborate with marketing and sales teams on global campaigns.</span></li>\n<li><span style=\"font-size: 10pt\">You create and support reporting for CRM and email marketing performance.</span></li>\n<li><span style=\"font-size: 10pt\">You conduct A/B tests and derive learnings for campaign optimization.</span></li>\n<li><span style=\"font-size: 10pt\">You support the management of Channable and the SAP Engagement Cloud (Emarsys) product feed.</span></li>\n<li><span style=\"font-size: 10pt\">You assist in the continuous development of the global woom website.</span></li>\n<li><span style=\"font-size: 10pt\">You support Reviews.io moderation and social media approval workflows.</span><br><br></li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Your Skills</span></p>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">You are fluent in both German and English.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">You are currently pursuing studies in Marketing, Business, E-Commerce, Communication, or a related field.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">You have a strong interest in CRM, retention marketing, loyalty programs, and customer engagement.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">You possess a basic understanding of email marketing and digital marketing principles.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">You have an analytical mindset and an affinity for data-driven decision-making.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">You maintain a structured and independent working style.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">You have strong communication and organizational skills.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">First experience with CRM systems, email marketing tools, or e-commerce platforms is an advantage.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">You are interested in customer experience, personalization, and lifecycle marketing.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 10pt\">You ideally bring initial experience with SAP Emarsys, Channable, or Reviews.io, as well as A/B testing and campaign reporting.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Who we are</span></p>\n<p><span style=\"font-size: 10pt\">Our sustainable and lightweight bikes have won awards and created a loyal customer base all over the world! We are an international, multicultural team with more than 15 nationalities. With over 170 employees it can be difficult to maintain the startup atmosphere, so we place a lot of emphasis on a friendly working atmosphere and extensive onboarding.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt\">For this working student position, we offer you a gross monthly salary of EUR 920 for 15 hours/week. In accordance with the current working student policy, you are expected to work from the Vienna office three days a week. The planned start date for this position is July 1, 2026.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-style: italic\">We focus on diversity and celebrate it. Equal opportunities for everyone and an anti-discriminatory personnel policy are particularly important to us.</span></p>",
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