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    "requisitionDescription": "<div><div><div><div><div><div><div><p id=\"isPasted\"><strong>Job Title:&nbsp;</strong>Level I Helpdesk Technician<br><strong>Location:&nbsp;</strong>Chappaqua, NY<br><strong>Schedule:&nbsp;</strong>Full-time, Monday&ndash;Friday, 7:30 a.m.&ndash;3:30 p.m. ET with occasional event evenings and weekend work<strong><br></strong><br><strong>Launch Your IT Career in a Role That Matters</strong><br>Acture Solutions is looking for a dedicated and service-minded IT Level I Desktop Technician to join our on-site support team. If you thrive on solving problems, assisting users, and making a meaningful impact in the education sector&mdash;this is your opportunity to grow in a supportive, people-first environment.<strong><br>What You&rsquo;ll Do</strong><br>As a Desktop Technician, you&#39;ll be the first line of technical support for users including teachers, staff, and administrators. You&rsquo;ll report directly to the Senior Technology Operations Manager and respond to user requests in-person, by phone, or through our IT helpdesk system. Your daily impact will include:</p><ul type=\"disc\"><li>Providing responsive first-level support for desktop, software, and application-related issues</li><li>Diagnosing and resolving technical issues with Windows and Mac operating systems, Microsoft Office, Google Workspace, and other applications</li><li>Supporting installation, configuration, and maintenance of desktops, laptops, printers, and peripheral equipment</li><li>Managing support tickets, ensuring accurate documentation and timely resolutions</li><li>Escalating unresolved problems to higher-tier support as needed</li><li>Assisting in new hardware and software deployments, system imaging, and configuration</li><li>Offering user guidance and training on everyday tech tools</li><li>Performing basic network troubleshooting, including connectivity and printer access</li><li>Maintaining inventory of IT assets and support documentation</li><li>Upholding IT policies and ensuring compliance with company standards</li></ul><p><strong>What You Bring</strong></p><ul type=\"disc\"><li>1&ndash;3 years of desktop/application support or relevant technical support experience</li><li>Experience with Microsoft, Apple, and Google platforms</li><li>Strong hardware support skills for PCs, laptops, printers, etc.</li><li>Familiarity with networking, connectivity, and printer troubleshooting</li><li>Ability to manage help requests using a ticketing system</li><li>Excellent problem-solving, analytical, and communication abilities</li><li>Experience working with or supporting educators is a plus</li><li>Capable of working independently and collaborating with a team</li><li style=\"font-weight: bold;\"><strong>Applicants must live within a one-hour commute of the job location.</strong></li><li style=\"font-weight: bold;\">Only US Citizen or Green Card Holders can be considered for this role</li></ul><p><strong>Skills for Success</strong></p><ul type=\"disc\"><li>A customer-first mindset with a passion for helping others</li><li>Detail-oriented, organized, and eager to grow professionally</li><li>Able to juggle priorities and resolve issues efficiently</li></ul><p><strong>Physical Requirements</strong></p><ul type=\"disc\"><li>Ability to lift and move computer equipment as needed</li><li>Comfortable with walking between school buildings throughout the day</li></ul><p><strong>Who We Are</strong><br>Acture Solutions Inc. is a trusted IT Managed Service Provider (MSP) delivering secure, scalable technology solutions. We partner with organizations to enhance operations, cybersecurity, and long-term growth through exceptional service. Based in Upstate NY and under new leadership, Acture has doubled in size over five years and continues to be recognized on Inc. Magazine&#39;s Fastest Growing Companies List. At Acture Solutions, we don&rsquo;t just support IT&mdash;we support people. We prioritize a &ldquo;people first&rdquo; culture, where respect and quality are valued over profit. Our team of driven professionals is dedicated to delivering high-quality work in a fun, inclusive, and collaborative environment. As we plan to double in size over the next three years, we invite individuals who want to grow with us and make a difference.</p><p><strong><br>&nbsp;What We Offer</strong></p><ul type=\"disc\"><li>Competitive salary: $40,000&ndash;$60,000 annually (commensurate with experience)</li><li>Medical insurance with zero deductible, plus vision and dental coverage</li><li>401k plan and generous paid time off</li><li>Paid time off aligned with school holiday closures</li><li>Employee Assistance Program (EAP)</li><li>Opportunities for professional growth and skill development</li></ul><p><strong>Ready to Get Started?<br></strong>If you&#39;re passionate about technology, love helping others, and want a meaningful role that supports education&mdash;apply today. A valid driver&rsquo;s license, fingerprinting, and background check are required.</p><p><strong>&nbsp;</strong></p></div></div></div></div></div></div></div>\n",
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