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Sr. Director of AI Applications & Operational Effectiveness

6a23fca3 7b64 4140 A007 D213cba67288 19000101 000001 · Chicago, IL, US, Chicago, IL; Coppell, TX, US, Coppell, TX · Remote · Active · $185,000–$225,000 / year · ADP Workforce Now Recruiting

Job facts

Field	Value
Company	6a23fca3 7b64 4140 A007 D213cba67288 19000101 000001
Title	Sr. Director of AI Applications & Operational Effectiveness
Normalized title	-
Department / team	-
Location	Chicago, IL, United States
Work model	Remote / Remote
Employment type	-
Salary	$185,000–$225,000 / year
Status	active
ATS provider	ADP Workforce Now Recruiting
Posted / first seen	2025-10-17 / 2026-05-31
Changed / last seen	2026-06-06 / 2026-06-06

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Company jobs	Active postings from 6a23fca3 7b64 4140 A007 D213cba67288 19000101 000001.	Open
Company breakdowns	Role, location, ATS, and work model facets for this company.	Open
ATS provider jobs	Active postings observed through ADP Workforce Now Recruiting.	Open
Provider filtered search	The same provider as a filtered job collection.	Open
City jobs	Active postings in Chicago.	Open
Work model jobs	Active Remote postings.	Open
Lifecycle events	Open, update, close, and reopen events for this posting.	Open
Original posting	Canonical source or apply URL captured from the ATS.	Open

Linked records

Company	6a23fca3 7b64 4140 A007 D213cba67288 19000101 000001
Source	e92a85e5-77d1-4187-ac75-7d0d72aef36c
ATS provider	ADP Workforce Now Recruiting

Description

At Harris & Harris, we believe in harnessing the power of emerging technologies to elevate performance, experience, and outcomes. As we build our enterprise AI fabric, we are seeking a visionary leader to operationalize AI at the intersection of modern contact center practices. This role is foundational to our strategic direction—optimizing how we invest in and deploy AI to drive efficiency, scale, and an exceptional consumer experience. As the Senior Director, AI Applications and Operational Effectiveness , you will lead the charge in translating AI investments into measurable business value across inbound/outbound channels, workforce productivity, process automation, and contact center optimization. You will own AI use cases, measurable ROI, and the transformation roadmap that propels Harris & Harris into the future of customer engagement. You will lead a high‑impact shared services team, charged with executing on the enterprise AI agenda, driving continuous improvement, and aligning our people, processes, and systems to deliver operational excellence and customer delight. Your insights, decisions, and collaborations will be central to our competitive advantage and enduring success. Schedule: Regular business hours are 8:00am to 5:00pm Monday through Friday, after hours or weekend work may be required Location: can work remote in most areas of the United States, or in our offices in Dallas, TX or Chicago, IL Salary: $185,000.00 to $225,000.00 annually, with bonus potential Additional Compensation and Benefits: At Harris & Harris, we truly care about each employee’s health, wellness, financial stability, and education. We are proud to offer each employee the following benefits: Medical, Dental, and Vision insurances from premium providers 401K with matching Company paid Accident and Disability Insurance, Long Term Disability Insurance, EAP, and Travel Assistance Tuition Reimbursement Paid Time Off Additional benefits such as identity theft protection, flexible spending accounts, pre-tax commuter benefits, and more. Key Responsibilities Lead the conceptualization, development, deployment, and adoption of AI‑enabled tools and solutions that create seamless, low‑friction experiences for employees and consumers Be the organizational expert in emerging trends, competitive technologies, associated risks, and strategic opportunities in AI, automation, and contact center domains Create robust business cases to justify new initiatives, process changes, or technology investments—balancing cost, benefit, and risk Define, monitor, and analyze key performance metrics, using insights to drive iterative improvements and corrective actions Benchmark and evaluate internal operations against industry best practices to identify gaps and lead transformation Design and execute strategies to improve process efficiency, throughput, and quality across communication channels Evaluate, source, and deploy best-in-class tools aimed at process automation, knowledge management, and AI augmentation Own the continual improvement agenda for inbound virtual agents, ensuring their performance, learning, and adaptability Define and manage a road map of process improvements and automation initiatives across channels Oversee workforce planning, scheduling, dialer/campaign management, and capacity optimization efforts in contact center operations Drive deployment of technology (including AI, machine learning, knowledge management systems) to increase agent knowledge, productivity, and performance Work closely with cross-functional partners—IT, Analytics, HR/Training, Quality, Product—to align strategy, deliver projects, and sustain performance gains Post‑implementation, rigorously monitor results, course‑correct, and report on outcomes and ROI Lead by example: promote a culture of innovation, accountability, collaboration, and continuous improvement throughout your teams Key Requirements & Qualifications Bachelor’s degree (Business, Engineering, Computer Science, Operations, or related) or equivalent experience 5+ years of experience in customer operations, digital transformation, process improvement, or AI-enabled operations—preferably in a service or financial services organization Experience managing remote or distributed teams Strong analytical mindset: comfort working with metrics, dashboards, root cause analyses; experience with SQL and Snowflake is a plus Proficiency with MS Office (Excel, PowerPoint, Word) Experience in vendor management, technology procurement, contracting, and vendor partnership oversight Excellent communication skills—capable of translating technical concepts to senior executives, non-technical stakeholders, and cross-disciplinary partners Change management expertise; experience driving adoption and behavior change in complex environments Prior contact center operations experience is highly desirable Ability to multi‑task and prioritize conflicting demands under ambiguity Willingness to travel up to 25% (on average ~10–15%) What You'll Gain A pivotal and visible leadership role at the intersection of AI and operations The opportunity to define and execute the strategy that shapes how we engage with consumers Significant influence over technology investments, process transformation, and performance outcomes A collaborative, forward-looking culture that values innovation, experimentation, and accountability Competitive compensation, bonus structure, and benefits aligned with delivering measurable impact Room for growth and evolving scope as the organization scales If you’re passionate about marrying AI, operations, and customer experience—and eager to lead transformational work that delivers real business value— we want to hear from you . WHY HARRIS & HARRIS? Harris & Harris is a premier, full-service revenue recovery firm headquartered and founded in Chicago, IL. Founded in 1968, we have been in business for more than 50 years, and we specialize in the utilities, government, and healthcare markets. The family business Sam Harris started is now a firm of more than 500 hundred employees including collections professionals and customer care representatives who employ the latest technology and best ethical practices to help businesses recover revenue and provide world class customer service. We take pride in knowing what it takes to turn a call from "average" to "excellent." We have been delighting clients and customers for decades thanks to our outstanding employees. They make the difference every day, shift, and call and transform challenges into victories. At Harris & Harris, we’re proud to be an organization where everyone is welcome and can be their authentic selves at work. We’re passionate about celebrating the differences that make each of us unique. Our culture focuses on our employees and we look for opportunities to recognize and celebrate together. We are an organization that cares about our people. From monthly activities, bonuses and contests, to competitive wages and benefits, we foster an environment where we employees feel valued. We also are an organization that believes in the power of giving back. Our internal cross functional committee, Harris Cares, guides our philanthropic activities. We have partnered with organizations such as One Warm Coat, Greater Chicago Food Depository, American Cancer Society, Bright Pink, The Heat and Warmth Fund (THAW), and Operation Stars and Stripes. Most recently we have partnered with local schools and charitable organizations to give back to our communities including the American Heart Association, Habitat for Humanity, A Just Harvest, and R. Nathaniel Dett Elementary School. At Harris & Harris, everyone is important, and one person can make a difference for their colleagues, for our clients, and for our company. We look forward to hearing from you! Harris & Harris is an equal opportunity employer. Applicants will not be discriminated against based on race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.

Full job record

Job ID	1f5d63c342d8ac7b78e666ebaf0119fe96d3dc02
Org ID	6a71ae06-a2d7-4247-b0c4-7613b96a157a
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Board ID	e92a85e5-77d1-4187-ac75-7d0d72aef36c
Provider	adp_workforcenow
Provider Job Key	546363
Title	Sr. Director of AI Applications & Operational Effectiveness
Normalized Title	—
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Location Text	Chicago, IL, US, Chicago, IL; Coppell, TX, US, Coppell, TX
Department	—
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Country	United States
Region	IL
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Salary Raw	185000.00 To 225000.00 (USD) Annually
Salary Min	185,000
Salary Max	225,000
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Apply URL	https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=6a23fca3-7b64-4140-a007-d213cba67288&ccId=19000101_000001&lang=en_US&type=JS&jobId=546363&jwId=9201175914370_1
First Seen At	2026-05-31 18:59:18Z
Last Seen At	2026-06-06 12:06:52Z
Last Checked At	2026-06-06 12:06:52Z
Last Changed At	2026-06-06 12:06:52Z
Inactive At	—
Source Posted At	2025-10-17 16:21:00Z
Source Updated At	—
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    "requisitionDescription": "<div><p style='box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgb(255, 255, 255); font-weight: 400; --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; color: rgba(0, 0, 0, 0.9); font-family: -apple-system, system-ui, BlinkMacSystemFont, \"Segoe UI\", Roboto, \"Helvetica Neue\", \"Fira Sans\", Ubuntu, Oxygen, \"Oxygen Sans\", Cantarell, \"Droid Sans\", \"Apple Color Emoji\", \"Segoe UI Emoji\", \"Segoe UI Emoji\", \"Segoe UI Symbol\", \"Lucida Grande\", Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;' data-pasted=\"true\">At Harris &amp; Harris, we believe in harnessing the power of emerging technologies to elevate performance, experience, and outcomes. As we build our enterprise AI fabric, we are seeking a visionary leader to operationalize AI at the intersection of modern contact center practices. This role is foundational to our strategic direction&mdash;optimizing how we invest in and deploy AI to drive efficiency, scale, and an exceptional consumer experience.</p><p style='box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgb(255, 255, 255); font-weight: 400; --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; color: rgba(0, 0, 0, 0.9); font-family: -apple-system, system-ui, BlinkMacSystemFont, \"Segoe UI\", Roboto, \"Helvetica Neue\", \"Fira Sans\", Ubuntu, Oxygen, \"Oxygen Sans\", Cantarell, \"Droid Sans\", \"Apple Color Emoji\", \"Segoe UI Emoji\", \"Segoe UI Emoji\", \"Segoe UI Symbol\", \"Lucida Grande\", Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><br style=\"box-sizing: inherit;\"></p><p style='box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgb(255, 255, 255); font-weight: 400; --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; color: rgba(0, 0, 0, 0.9); font-family: -apple-system, system-ui, BlinkMacSystemFont, \"Segoe UI\", Roboto, \"Helvetica Neue\", \"Fira Sans\", Ubuntu, Oxygen, \"Oxygen Sans\", Cantarell, \"Droid Sans\", \"Apple Color Emoji\", \"Segoe UI Emoji\", \"Segoe UI Emoji\", \"Segoe UI Symbol\", \"Lucida Grande\", Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>As the&nbsp;<strong style=\"box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); outline: rgba(0, 0, 0, 0.9) none 0px; font-weight: 600;\">Senior Director, AI Applications and Operational Effectiveness</strong>, you will lead the charge in translating AI investments into measurable business value across inbound/outbound channels, workforce productivity, process automation, and contact center optimization. You will own AI use cases, measurable ROI, and the transformation roadmap that propels Harris &amp; Harris into the future of customer engagement.</p><p style='box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgb(255, 255, 255); font-weight: 400; --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; color: rgba(0, 0, 0, 0.9); font-family: -apple-system, system-ui, BlinkMacSystemFont, \"Segoe UI\", Roboto, \"Helvetica Neue\", \"Fira Sans\", Ubuntu, Oxygen, \"Oxygen Sans\", Cantarell, \"Droid Sans\", \"Apple Color Emoji\", \"Segoe UI Emoji\", \"Segoe UI Emoji\", \"Segoe UI Symbol\", \"Lucida Grande\", Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>You will lead a high‑impact shared services team, charged with executing on the enterprise AI agenda, driving continuous improvement, and aligning our people, processes, and systems to deliver operational excellence and customer delight. Your insights, decisions, and collaborations will be central to our competitive advantage and enduring success.</p><p style='box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgb(255, 255, 255); font-weight: 400; --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; color: rgba(0, 0, 0, 0.9); font-family: -apple-system, system-ui, BlinkMacSystemFont, \"Segoe UI\", Roboto, \"Helvetica Neue\", \"Fira Sans\", Ubuntu, Oxygen, \"Oxygen Sans\", Cantarell, \"Droid Sans\", \"Apple Color Emoji\", \"Segoe UI Emoji\", \"Segoe UI Emoji\", \"Segoe UI Symbol\", \"Lucida Grande\", Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><br style=\"box-sizing: inherit;\"></p><p style='box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgb(255, 255, 255); font-weight: 400; --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; color: rgba(0, 0, 0, 0.9); font-family: -apple-system, system-ui, BlinkMacSystemFont, \"Segoe UI\", Roboto, \"Helvetica Neue\", \"Fira Sans\", Ubuntu, Oxygen, \"Oxygen Sans\", Cantarell, \"Droid Sans\", \"Apple Color Emoji\", \"Segoe UI Emoji\", \"Segoe UI Emoji\", \"Segoe UI Symbol\", \"Lucida Grande\", Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><strong style=\"box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); outline: rgba(0, 0, 0, 0.9) none 0px; font-weight: 600;\">Schedule:&nbsp;</strong>Regular business hours are 8:00am to 5:00pm Monday through Friday, after hours or weekend work may be required</p><p style='box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgb(255, 255, 255); font-weight: 400; --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; color: rgba(0, 0, 0, 0.9); font-family: -apple-system, system-ui, BlinkMacSystemFont, \"Segoe UI\", Roboto, \"Helvetica Neue\", \"Fira Sans\", Ubuntu, Oxygen, \"Oxygen Sans\", Cantarell, \"Droid Sans\", \"Apple Color Emoji\", \"Segoe UI Emoji\", \"Segoe UI Emoji\", \"Segoe UI Symbol\", \"Lucida Grande\", Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><strong style=\"box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); outline: rgba(0, 0, 0, 0.9) none 0px; font-weight: 600;\">Location:&nbsp;</strong>can work remote in most areas of the United States, or in our offices in Dallas, TX or Chicago, IL</p><p style='box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgb(255, 255, 255); font-weight: 400; --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; color: rgba(0, 0, 0, 0.9); font-family: -apple-system, system-ui, BlinkMacSystemFont, \"Segoe UI\", Roboto, \"Helvetica Neue\", \"Fira Sans\", Ubuntu, Oxygen, \"Oxygen Sans\", Cantarell, \"Droid Sans\", \"Apple Color Emoji\", \"Segoe UI Emoji\", \"Segoe UI Emoji\", \"Segoe UI Symbol\", \"Lucida Grande\", Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><strong style=\"box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); outline: rgba(0, 0, 0, 0.9) none 0px; font-weight: 600;\">Salary:</strong>&nbsp;$185,000.00 to $225,000.00 annually, with bonus potential</p><p style='box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgb(255, 255, 255); font-weight: 400; --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; color: rgba(0, 0, 0, 0.9); font-family: -apple-system, system-ui, BlinkMacSystemFont, \"Segoe UI\", Roboto, \"Helvetica Neue\", \"Fira Sans\", Ubuntu, Oxygen, \"Oxygen Sans\", Cantarell, \"Droid Sans\", \"Apple Color Emoji\", \"Segoe UI Emoji\", \"Segoe UI Emoji\", \"Segoe UI Symbol\", \"Lucida Grande\", Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><strong style=\"box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); outline: rgba(0, 0, 0, 0.9) none 0px; font-weight: 600;\">Additional Compensation and Benefits:</strong></p><p style='box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgb(255, 255, 255); font-weight: 400; --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; color: rgba(0, 0, 0, 0.9); font-family: -apple-system, system-ui, BlinkMacSystemFont, \"Segoe UI\", Roboto, \"Helvetica Neue\", \"Fira Sans\", Ubuntu, Oxygen, \"Oxygen Sans\", Cantarell, \"Droid Sans\", \"Apple Color Emoji\", \"Segoe UI Emoji\", \"Segoe UI Emoji\", \"Segoe UI Symbol\", \"Lucida Grande\", Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>At Harris &amp; Harris, we truly care about each employee&rsquo;s health, wellness, financial stability, and education. We are proud to offer each employee the following benefits:</p><ul style='box-sizing: inherit; margin: 0px 0px 0px 16px; padding: 0px 0px 0px 18px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgb(255, 255, 255); --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; font-weight: 400; color: rgba(0, 0, 0, 0.9); list-style-type: disc; font-family: -apple-system, system-ui, BlinkMacSystemFont, \"Segoe UI\", Roboto, \"Helvetica Neue\", \"Fira Sans\", Ubuntu, Oxygen, \"Oxygen Sans\", Cantarell, \"Droid Sans\", \"Apple Color Emoji\", \"Segoe UI Emoji\", \"Segoe UI Emoji\", \"Segoe UI Symbol\", \"Lucida Grande\", Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><li style=\"box-sizing: inherit; margin: 0px 0px 0px 16px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; font-weight: 400; color: rgba(0, 0, 0, 0.9);\">Medical, Dental, and Vision insurances from premium providers</li><li style=\"box-sizing: inherit; margin: 0px 0px 0px 16px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; font-weight: 400; color: rgba(0, 0, 0, 0.9);\">401K with matching</li><li style=\"box-sizing: inherit; margin: 0px 0px 0px 16px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; font-weight: 400; color: rgba(0, 0, 0, 0.9);\">Company paid Accident and Disability Insurance, Long Term Disability Insurance, EAP, and Travel Assistance</li><li style=\"box-sizing: inherit; margin: 0px 0px 0px 16px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; font-weight: 400; color: rgba(0, 0, 0, 0.9);\">Tuition Reimbursement</li><li style=\"box-sizing: inherit; margin: 0px 0px 0px 16px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; font-weight: 400; color: rgba(0, 0, 0, 0.9);\">Paid Time Off</li><li style=\"box-sizing: inherit; margin: 0px 0px 0px 16px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; font-weight: 400; color: rgba(0, 0, 0, 0.9);\">Additional benefits such as identity theft protection, flexible spending accounts, pre-tax commuter benefits, and more.</li></ul><p style='box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgb(255, 255, 255); font-weight: 400; --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; color: rgba(0, 0, 0, 0.9); font-family: -apple-system, system-ui, BlinkMacSystemFont, \"Segoe UI\", Roboto, \"Helvetica Neue\", \"Fira Sans\", Ubuntu, Oxygen, \"Oxygen Sans\", Cantarell, \"Droid Sans\", \"Apple Color Emoji\", \"Segoe UI Emoji\", \"Segoe UI Emoji\", \"Segoe UI Symbol\", \"Lucida Grande\", Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><br style=\"box-sizing: inherit;\"></p><p style='box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgb(255, 255, 255); font-weight: 400; --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; color: rgba(0, 0, 0, 0.9); font-family: -apple-system, system-ui, BlinkMacSystemFont, \"Segoe UI\", Roboto, \"Helvetica Neue\", \"Fira Sans\", Ubuntu, Oxygen, \"Oxygen Sans\", Cantarell, \"Droid Sans\", \"Apple Color Emoji\", \"Segoe UI Emoji\", \"Segoe UI Emoji\", \"Segoe UI Symbol\", \"Lucida Grande\", Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><strong style=\"box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); outline: rgba(0, 0, 0, 0.9) none 0px; font-weight: 600;\">Key Responsibilities</strong></p><ul style='box-sizing: inherit; margin: 0px 0px 0px 16px; padding: 0px 0px 0px 18px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgb(255, 255, 255); --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; font-weight: 400; color: rgba(0, 0, 0, 0.9); list-style-type: disc; font-family: -apple-system, system-ui, BlinkMacSystemFont, \"Segoe UI\", Roboto, \"Helvetica Neue\", \"Fira Sans\", Ubuntu, Oxygen, \"Oxygen Sans\", Cantarell, \"Droid Sans\", \"Apple Color Emoji\", \"Segoe UI Emoji\", \"Segoe UI Emoji\", \"Segoe UI Symbol\", \"Lucida Grande\", Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><li style=\"box-sizing: inherit; margin: 0px 0px 0px 16px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; font-weight: 400; color: rgba(0, 0, 0, 0.9);\">Lead the conceptualization, development, deployment, and adoption of AI‑enabled tools and solutions that create seamless, low‑friction experiences for employees and consumers</li><li style=\"box-sizing: inherit; margin: 0px 0px 0px 16px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; font-weight: 400; color: rgba(0, 0, 0, 0.9);\">Be the organizational expert in emerging trends, competitive technologies, associated risks, and strategic opportunities in AI, automation, and contact center domains</li><li style=\"box-sizing: inherit; margin: 0px 0px 0px 16px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; font-weight: 400; color: rgba(0, 0, 0, 0.9);\">Create robust business cases to justify new initiatives, process changes, or technology investments&mdash;balancing cost, benefit, and risk</li><li style=\"box-sizing: inherit; margin: 0px 0px 0px 16px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; font-weight: 400; color: rgba(0, 0, 0, 0.9);\">Define, monitor, and analyze key performance metrics, using insights to drive iterative improvements and corrective actions</li><li style=\"box-sizing: inherit; margin: 0px 0px 0px 16px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; font-weight: 400; color: rgba(0, 0, 0, 0.9);\">Benchmark and evaluate internal operations against industry best practices to identify gaps and lead transformation</li><li style=\"box-sizing: inherit; margin: 0px 0px 0px 16px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; font-weight: 400; color: rgba(0, 0, 0, 0.9);\">Design and execute strategies to improve process efficiency, throughput, and quality across communication channels</li><li style=\"box-sizing: inherit; margin: 0px 0px 0px 16px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; font-weight: 400; color: rgba(0, 0, 0, 0.9);\">Evaluate, source, and deploy best-in-class tools aimed at process automation, knowledge management, and AI augmentation</li><li style=\"box-sizing: inherit; margin: 0px 0px 0px 16px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; font-weight: 400; color: rgba(0, 0, 0, 0.9);\">Own the continual improvement agenda for inbound virtual agents, ensuring their performance, learning, and adaptability</li><li style=\"box-sizing: inherit; margin: 0px 0px 0px 16px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; font-weight: 400; color: rgba(0, 0, 0, 0.9);\">Define and manage a road map of process improvements and automation initiatives across channels</li><li style=\"box-sizing: inherit; margin: 0px 0px 0px 16px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; font-weight: 400; color: rgba(0, 0, 0, 0.9);\">Oversee workforce planning, scheduling, dialer/campaign management, and capacity optimization efforts in contact center operations</li><li style=\"box-sizing: inherit; margin: 0px 0px 0px 16px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; font-weight: 400; color: rgba(0, 0, 0, 0.9);\">Drive deployment of technology (including AI, machine learning, knowledge management systems) to increase agent knowledge, productivity, and performance</li><li style=\"box-sizing: inherit; margin: 0px 0px 0px 16px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; font-weight: 400; color: rgba(0, 0, 0, 0.9);\">Work closely with cross-functional partners&mdash;IT, Analytics, HR/Training, Quality, Product&mdash;to align strategy, deliver projects, and sustain performance gains</li><li style=\"box-sizing: inherit; margin: 0px 0px 0px 16px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; font-weight: 400; color: rgba(0, 0, 0, 0.9);\">Post‑implementation, rigorously monitor results, course‑correct, and report on outcomes and ROI</li><li style=\"box-sizing: inherit; margin: 0px 0px 0px 16px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; font-weight: 400; color: rgba(0, 0, 0, 0.9);\">Lead by example: promote a culture of innovation, accountability, collaboration, and continuous improvement throughout your teams</li></ul><p style='box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgb(255, 255, 255); font-weight: 400; --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; color: rgba(0, 0, 0, 0.9); font-family: -apple-system, system-ui, BlinkMacSystemFont, \"Segoe UI\", Roboto, \"Helvetica Neue\", \"Fira Sans\", Ubuntu, Oxygen, \"Oxygen Sans\", Cantarell, \"Droid Sans\", \"Apple Color Emoji\", \"Segoe UI Emoji\", \"Segoe UI Emoji\", \"Segoe UI Symbol\", \"Lucida Grande\", Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><br style=\"box-sizing: inherit;\"></p><p style='box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgb(255, 255, 255); font-weight: 400; --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; color: rgba(0, 0, 0, 0.9); font-family: -apple-system, system-ui, BlinkMacSystemFont, \"Segoe UI\", Roboto, \"Helvetica Neue\", \"Fira Sans\", Ubuntu, Oxygen, \"Oxygen Sans\", Cantarell, \"Droid Sans\", \"Apple Color Emoji\", \"Segoe UI Emoji\", \"Segoe UI Emoji\", \"Segoe UI Symbol\", \"Lucida Grande\", Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><strong style=\"box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); outline: rgba(0, 0, 0, 0.9) none 0px; font-weight: 600;\">Key Requirements &amp; Qualifications</strong></p><ul style='box-sizing: inherit; margin: 0px 0px 0px 16px; padding: 0px 0px 0px 18px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgb(255, 255, 255); --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; font-weight: 400; color: rgba(0, 0, 0, 0.9); list-style-type: disc; font-family: -apple-system, system-ui, BlinkMacSystemFont, \"Segoe UI\", Roboto, \"Helvetica Neue\", \"Fira Sans\", Ubuntu, Oxygen, \"Oxygen Sans\", Cantarell, \"Droid Sans\", \"Apple Color Emoji\", \"Segoe UI Emoji\", \"Segoe UI Emoji\", \"Segoe UI Symbol\", \"Lucida Grande\", Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><li style=\"box-sizing: inherit; margin: 0px 0px 0px 16px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; font-weight: 400; color: rgba(0, 0, 0, 0.9);\">Bachelor&rsquo;s degree (Business, Engineering, Computer Science, Operations, or related) or equivalent experience</li><li style=\"box-sizing: inherit; margin: 0px 0px 0px 16px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; font-weight: 400; color: rgba(0, 0, 0, 0.9);\">5+ years of experience in customer operations, digital transformation, process improvement, or AI-enabled operations&mdash;preferably in a service or financial services organization</li><li style=\"box-sizing: inherit; margin: 0px 0px 0px 16px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; font-weight: 400; color: rgba(0, 0, 0, 0.9);\">Experience managing remote or distributed teams</li><li style=\"box-sizing: inherit; margin: 0px 0px 0px 16px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; font-weight: 400; color: rgba(0, 0, 0, 0.9);\">Strong analytical mindset: comfort working with metrics, dashboards, root cause analyses; experience with SQL and Snowflake is a plus</li><li style=\"box-sizing: inherit; margin: 0px 0px 0px 16px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; font-weight: 400; color: rgba(0, 0, 0, 0.9);\">Proficiency with MS Office (Excel, PowerPoint, Word)</li><li style=\"box-sizing: inherit; margin: 0px 0px 0px 16px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; font-weight: 400; color: rgba(0, 0, 0, 0.9);\">Experience in vendor management, technology procurement, contracting, and vendor partnership oversight</li><li style=\"box-sizing: inherit; margin: 0px 0px 0px 16px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; font-weight: 400; color: rgba(0, 0, 0, 0.9);\">Excellent communication skills&mdash;capable of translating technical concepts to senior executives, non-technical stakeholders, and cross-disciplinary partners</li><li style=\"box-sizing: inherit; margin: 0px 0px 0px 16px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; font-weight: 400; color: rgba(0, 0, 0, 0.9);\">Change management expertise; experience driving adoption and behavior change in complex environments</li><li style=\"box-sizing: inherit; margin: 0px 0px 0px 16px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; font-weight: 400; color: rgba(0, 0, 0, 0.9);\">Prior contact center operations experience is highly desirable</li><li style=\"box-sizing: inherit; margin: 0px 0px 0px 16px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; font-weight: 400; color: rgba(0, 0, 0, 0.9);\">Ability to multi‑task and prioritize conflicting demands under ambiguity</li><li style=\"box-sizing: inherit; margin: 0px 0px 0px 16px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; font-weight: 400; color: rgba(0, 0, 0, 0.9);\">Willingness to travel up to 25% (on average ~10&ndash;15%)</li></ul><p style='box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgb(255, 255, 255); font-weight: 400; --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; color: rgba(0, 0, 0, 0.9); font-family: -apple-system, system-ui, BlinkMacSystemFont, \"Segoe UI\", Roboto, \"Helvetica Neue\", \"Fira Sans\", Ubuntu, Oxygen, \"Oxygen Sans\", Cantarell, \"Droid Sans\", \"Apple Color Emoji\", \"Segoe UI Emoji\", \"Segoe UI Emoji\", \"Segoe UI Symbol\", \"Lucida Grande\", Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><br style=\"box-sizing: inherit;\"></p><p style='box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgb(255, 255, 255); font-weight: 400; --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; color: rgba(0, 0, 0, 0.9); font-family: -apple-system, system-ui, BlinkMacSystemFont, \"Segoe UI\", Roboto, \"Helvetica Neue\", \"Fira Sans\", Ubuntu, Oxygen, \"Oxygen Sans\", Cantarell, \"Droid Sans\", \"Apple Color Emoji\", \"Segoe UI Emoji\", \"Segoe UI Emoji\", \"Segoe UI Symbol\", \"Lucida Grande\", Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><strong style=\"box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); outline: rgba(0, 0, 0, 0.9) none 0px; font-weight: 600;\">What You&#39;ll Gain</strong></p><ul style='box-sizing: inherit; margin: 0px 0px 0px 16px; padding: 0px 0px 0px 18px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgb(255, 255, 255); --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; font-weight: 400; color: rgba(0, 0, 0, 0.9); list-style-type: disc; font-family: -apple-system, system-ui, BlinkMacSystemFont, \"Segoe UI\", Roboto, \"Helvetica Neue\", \"Fira Sans\", Ubuntu, Oxygen, \"Oxygen Sans\", Cantarell, \"Droid Sans\", \"Apple Color Emoji\", \"Segoe UI Emoji\", \"Segoe UI Emoji\", \"Segoe UI Symbol\", \"Lucida Grande\", Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><li style=\"box-sizing: inherit; margin: 0px 0px 0px 16px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; font-weight: 400; color: rgba(0, 0, 0, 0.9);\">A pivotal and visible leadership role at the intersection of AI and operations</li><li style=\"box-sizing: inherit; margin: 0px 0px 0px 16px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; font-weight: 400; color: rgba(0, 0, 0, 0.9);\">The opportunity to define and execute the strategy that shapes how we engage with consumers</li><li style=\"box-sizing: inherit; margin: 0px 0px 0px 16px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; font-weight: 400; color: rgba(0, 0, 0, 0.9);\">Significant influence over technology investments, process transformation, and performance outcomes</li><li style=\"box-sizing: inherit; margin: 0px 0px 0px 16px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; font-weight: 400; color: rgba(0, 0, 0, 0.9);\">A collaborative, forward-looking culture that values innovation, experimentation, and accountability</li><li style=\"box-sizing: inherit; margin: 0px 0px 0px 16px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; font-weight: 400; color: rgba(0, 0, 0, 0.9);\">Competitive compensation, bonus structure, and benefits aligned with delivering measurable impact</li><li style=\"box-sizing: inherit; margin: 0px 0px 0px 16px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; font-weight: 400; color: rgba(0, 0, 0, 0.9);\">Room for growth and evolving scope as the organization scales</li></ul><p style='box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgb(255, 255, 255); font-weight: 400; --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; color: rgba(0, 0, 0, 0.9); font-family: -apple-system, system-ui, BlinkMacSystemFont, \"Segoe UI\", Roboto, \"Helvetica Neue\", \"Fira Sans\", Ubuntu, Oxygen, \"Oxygen Sans\", Cantarell, \"Droid Sans\", \"Apple Color Emoji\", \"Segoe UI Emoji\", \"Segoe UI Emoji\", \"Segoe UI Symbol\", \"Lucida Grande\", Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><br style=\"box-sizing: inherit;\"></p><p style='box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgb(255, 255, 255); font-weight: 400; --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; color: rgba(0, 0, 0, 0.9); font-family: -apple-system, system-ui, BlinkMacSystemFont, \"Segoe UI\", Roboto, \"Helvetica Neue\", \"Fira Sans\", Ubuntu, Oxygen, \"Oxygen Sans\", Cantarell, \"Droid Sans\", \"Apple Color Emoji\", \"Segoe UI Emoji\", \"Segoe UI Emoji\", \"Segoe UI Symbol\", \"Lucida Grande\", Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>If you&rsquo;re passionate about marrying AI, operations, and customer experience&mdash;and eager to lead transformational work that delivers real business value&mdash;<strong style=\"box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); outline: rgba(0, 0, 0, 0.9) none 0px; font-weight: 600;\">we want to hear from you</strong>.</p><p style='box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgb(255, 255, 255); font-weight: 400; --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; color: rgba(0, 0, 0, 0.9); font-family: -apple-system, system-ui, BlinkMacSystemFont, \"Segoe UI\", Roboto, \"Helvetica Neue\", \"Fira Sans\", Ubuntu, Oxygen, \"Oxygen Sans\", Cantarell, \"Droid Sans\", \"Apple Color Emoji\", \"Segoe UI Emoji\", \"Segoe UI Emoji\", \"Segoe UI Symbol\", \"Lucida Grande\", Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><br style=\"box-sizing: inherit;\"></p><p style='box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgb(255, 255, 255); font-weight: 400; --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; color: rgba(0, 0, 0, 0.9); font-family: -apple-system, system-ui, BlinkMacSystemFont, \"Segoe UI\", Roboto, \"Helvetica Neue\", \"Fira Sans\", Ubuntu, Oxygen, \"Oxygen Sans\", Cantarell, \"Droid Sans\", \"Apple Color Emoji\", \"Segoe UI Emoji\", \"Segoe UI Emoji\", \"Segoe UI Symbol\", \"Lucida Grande\", Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><strong style=\"box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); outline: rgba(0, 0, 0, 0.9) none 0px; font-weight: 600;\">WHY HARRIS &amp; HARRIS?</strong></p><p style='box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgb(255, 255, 255); font-weight: 400; --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; color: rgba(0, 0, 0, 0.9); font-family: -apple-system, system-ui, BlinkMacSystemFont, \"Segoe UI\", Roboto, \"Helvetica Neue\", \"Fira Sans\", Ubuntu, Oxygen, \"Oxygen Sans\", Cantarell, \"Droid Sans\", \"Apple Color Emoji\", \"Segoe UI Emoji\", \"Segoe UI Emoji\", \"Segoe UI Symbol\", \"Lucida Grande\", Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>Harris &amp; Harris is a premier, full-service revenue recovery firm headquartered and founded in Chicago, IL. Founded in 1968, we have been in business for more than 50 years, and we specialize in the utilities, government, and healthcare markets.</p><p style='box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgb(255, 255, 255); font-weight: 400; --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; color: rgba(0, 0, 0, 0.9); font-family: -apple-system, system-ui, BlinkMacSystemFont, \"Segoe UI\", Roboto, \"Helvetica Neue\", \"Fira Sans\", Ubuntu, Oxygen, \"Oxygen Sans\", Cantarell, \"Droid Sans\", \"Apple Color Emoji\", \"Segoe UI Emoji\", \"Segoe UI Emoji\", \"Segoe UI Symbol\", \"Lucida Grande\", Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>The family business Sam Harris started is now a firm of more than 500 hundred employees including collections professionals and customer care representatives who employ the latest technology and best ethical practices to help businesses recover revenue and provide world class customer service.</p><p style='box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgb(255, 255, 255); font-weight: 400; --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; color: rgba(0, 0, 0, 0.9); font-family: -apple-system, system-ui, BlinkMacSystemFont, \"Segoe UI\", Roboto, \"Helvetica Neue\", \"Fira Sans\", Ubuntu, Oxygen, \"Oxygen Sans\", Cantarell, \"Droid Sans\", \"Apple Color Emoji\", \"Segoe UI Emoji\", \"Segoe UI Emoji\", \"Segoe UI Symbol\", \"Lucida Grande\", Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>We take pride in knowing what it takes to turn a call from &quot;average&quot; to &quot;excellent.&quot; We have been delighting clients and customers for decades thanks to our outstanding employees. They make the difference every day, shift, and call and transform challenges into victories.</p><p style='box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgb(255, 255, 255); font-weight: 400; --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; color: rgba(0, 0, 0, 0.9); font-family: -apple-system, system-ui, BlinkMacSystemFont, \"Segoe UI\", Roboto, \"Helvetica Neue\", \"Fira Sans\", Ubuntu, Oxygen, \"Oxygen Sans\", Cantarell, \"Droid Sans\", \"Apple Color Emoji\", \"Segoe UI Emoji\", \"Segoe UI Emoji\", \"Segoe UI Symbol\", \"Lucida Grande\", Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>At Harris &amp; Harris, we&rsquo;re proud to be an organization where everyone is welcome and can be their authentic selves at work. We&rsquo;re passionate about celebrating the differences that make each of us unique. Our culture focuses on our employees and we look for opportunities to recognize and celebrate together. We are an organization that cares about our people. From monthly activities, bonuses and contests, to competitive wages and benefits, we foster an environment where we employees feel valued.</p><p style='box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgb(255, 255, 255); font-weight: 400; --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; color: rgba(0, 0, 0, 0.9); font-family: -apple-system, system-ui, BlinkMacSystemFont, \"Segoe UI\", Roboto, \"Helvetica Neue\", \"Fira Sans\", Ubuntu, Oxygen, \"Oxygen Sans\", Cantarell, \"Droid Sans\", \"Apple Color Emoji\", \"Segoe UI Emoji\", \"Segoe UI Emoji\", \"Segoe UI Symbol\", \"Lucida Grande\", Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>We also are an organization that believes in the power of giving back. Our internal cross functional committee, Harris Cares, guides our philanthropic activities. We have partnered with organizations such as One Warm Coat, Greater Chicago Food Depository, American Cancer Society, Bright Pink, The Heat and Warmth Fund (THAW), and Operation Stars and Stripes. Most recently we have partnered with local schools and charitable organizations to give back to our communities including the American Heart Association, Habitat for Humanity, A Just Harvest, and R. Nathaniel Dett Elementary School.</p><p style='box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgb(255, 255, 255); font-weight: 400; --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; color: rgba(0, 0, 0, 0.9); font-family: -apple-system, system-ui, BlinkMacSystemFont, \"Segoe UI\", Roboto, \"Helvetica Neue\", \"Fira Sans\", Ubuntu, Oxygen, \"Oxygen Sans\", Cantarell, \"Droid Sans\", \"Apple Color Emoji\", \"Segoe UI Emoji\", \"Segoe UI Emoji\", \"Segoe UI Symbol\", \"Lucida Grande\", Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>At Harris &amp; Harris, everyone is important, and one person can make a difference for their colleagues, for our clients, and for our company. We look forward to hearing from you!</p><p style='box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgb(255, 255, 255); font-weight: 400; --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; color: rgba(0, 0, 0, 0.9); font-family: -apple-system, system-ui, BlinkMacSystemFont, \"Segoe UI\", Roboto, \"Helvetica Neue\", \"Fira Sans\", Ubuntu, Oxygen, \"Oxygen Sans\", Cantarell, \"Droid Sans\", \"Apple Color Emoji\", \"Segoe UI Emoji\", \"Segoe UI Emoji\", \"Segoe UI Symbol\", \"Lucida Grande\", Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><br style=\"box-sizing: inherit;\"></p><p style='box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgb(255, 255, 255); font-weight: 400; --artdeco-reset-typography_getFontSize: 1.4rem; --artdeco-reset-typography_getLineHeight: 1.42857; line-height: 1.42857; color: rgba(0, 0, 0, 0.9); font-family: -apple-system, system-ui, BlinkMacSystemFont, \"Segoe UI\", Roboto, \"Helvetica Neue\", \"Fira Sans\", Ubuntu, Oxygen, \"Oxygen Sans\", Cantarell, \"Droid Sans\", \"Apple Color Emoji\", \"Segoe UI Emoji\", \"Segoe UI Emoji\", \"Segoe UI Symbol\", \"Lucida Grande\", Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><strong style=\"box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0); outline: rgba(0, 0, 0, 0.9) none 0px; font-weight: 600;\">Harris &amp; Harris is an equal opportunity employer. Applicants will not be discriminated against based on race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.</strong></p></div>\n",
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