Spanish-speaking Customer Service Representative (f/m/d)

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  "source_hash": "10aff6e6360a0c53673fa7af070dc06dc4b01320fab9383f0f47babfb59323d2",
  "last_changed_at": "2026-06-22T07:49:53.923Z",
  "active_status": "active"
}

{
  "dedupe": null,
  "language": "en",
  "location": {
    "raw": "Berlin (Hybrid)",
    "city": null,
    "region": null,
    "country": "Berlin (Hybrid)",
    "is_remote": false,
    "confidence": 0.8
  },
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  "salary_min": null,
  "inferred_at": "2026-06-22T07:49:53.920Z",
  "launch_scope": {
    "reason": "personio_production_catalog",
    "included": true,
    "location": {
      "raw": "Berlin (Hybrid)",
      "city": null,
      "region": null,
      "country": "Berlin (Hybrid)",
      "is_remote": false,
      "confidence": 0.8
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    "countries": [
      "Berlin (Hybrid)"
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  "remote_policy": "hybrid",
  "salary_period": null,
  "workplace_type": "hybrid",
  "salary_currency": null
}

{}

{
  "id": "1425291",
  "name": "Spanish-speaking Customer Service Representative (f/m/d)",
  "office": "Berlin (Hybrid)",
  "keywords": [],
  "schedule": "full-time",
  "createdAt": "2024-02-13T14:36:55+00:00",
  "seniority": "experienced",
  "department": "Collection - precourt",
  "occupation": "general_and_other_customer_support_and_client_care",
  "subcompany": "PAIR Finance GmbH",
  "employmentType": "permanent",
  "jobDescriptions": [
    {
      "name": "Are you ready to change the market?",
      "value": "<div style=\"border:0px solid;margin:0px;font-family:Inter, '-apple-system', 'system-ui', 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\"><p style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;font-family:Tahoma, Geneva, sans-serif;font-size:12px;\">PAIR Finance has been reshaping debt collection across Europe since 2016 - combining technology and AI-powered communication to help businesses recover outstanding receivables efficiently and respectfully. We're now looking for an <strong>Spanish</strong><strong style=\"border:0px solid;margin:0px;font-weight:600;\">-speaking Customer Representative (f/m/d)</strong> to join our growing Customer Service team in Berlin.</span></p><br></div><span style=\"border:0px solid;margin:0px;font-family:Tahoma, Geneva, sans-serif;font-size:12px;\">In this role, you won't just be resolving tickets - you'll be helping our Spanish-speaking consumers navigate stressful financial situations with clarity and respect. That human side of the work we do is something we take seriously, and it's what makes great customer service at PAIR Finance meaningful.</span><br><br><div style=\"border:0px solid;margin:0px;\"><span style=\"border:0px solid;margin:0px;font-family:Tahoma, Geneva, sans-serif;font-size:12px;\">Sound like your kind of challenge? We'd love to hear from you - apply now!</span></div>"
    },
    {
      "name": "Your Responsibilities:",
      "value": "<ul><li style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;\">Handle incoming inquiries from clients, consumers, and third parties (e.g. lawyers) in Spanish across multiple communication channels</li><li style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;\">Provide clear, accurate information about accounts and ongoing processes</li><li style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;\">Document all customer interactions accurately in our CRM system</li><li style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;\">Collaborate with colleagues and other departments to resolve customer issues efficiently</li><li style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;\">Flag recurring issues and contribute to the continuous improvement of our service processes</li><li style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;\">Use AI-enabled tools and internal platforms to maintain high service quality</li><li style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;\">Ensure full compliance with company policies, data protection requirements, and applicable regulations</li></ul>"
    },
    {
      "name": "What we're looking for:",
      "value": "<strong><span style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;\">Must-haves:</span></strong><ul><li style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;\"><strong>Fluent in Spanish and English</strong>, written and spoken, at a professional level</li><li style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;\">Experience in a customer service or support role</li><li style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;\">A clear, empathetic communication style and strong interpersonal skills</li><li style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;\">Comfort with digital tools and AI-assisted platforms, and the ability to adapt quickly to new systems</li><li style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;\">Hands-on experience with ticketing systems or CRM platforms such as Zendesk</li><li style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;\">Strong organisational skills and a sharp eye for detail</li><li style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;\">A collaborative, team-oriented approach</li></ul><span style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;\"><strong>Nice-to-haves:</strong></span><ul><li style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;\">Background in collections, debt recovery, or financial services</li><li style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;\">Proficiency in additional languages such as Italian and/or German</li></ul><span style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;\">Transparency, Execution, Ownership, Customer Centricity, Innovation and Integrity are important to us and we at PAIR Finance embody these values. Do you find yourself in these values? Then become part of our team and complement us with your individual motivation and character!</span>"
    },
    {
      "name": "Our offer for you:",
      "value": "<ul><li style=\"border:0px solid;margin:0px;font-family:Tahoma, Geneva, sans-serif;font-size:12px;\">For a junior level role, our salary band is €32,000 - €35,000 gross per year and for a mid-level role, our salary band is €36,000 - €<span style=\"border:0px solid;margin:0px;font-style:normal;color:rgb(0,0,0);text-align:right;\">44.500</span> gross per year (based on a 40-hour work week). The exact offer will reflect your experience and qualifications.</li><li style=\"border:0px solid rgb(229,231,235);margin:0px 0px 4px;font-family:Tahoma, Geneva, sans-serif;list-style-type:disc;font-size:12px;\">Unlimited employment contract, flexible working hours, and 28 vacation days for your work-life balance</li><li style=\"border:0px solid rgb(229,231,235);margin:0px 0px 4px;font-family:Tahoma, Geneva, sans-serif;list-style-type:disc;font-size:12px;\">Company pension plan, partly covered Deutschlandticket (public transport) and access to “Corporate Benefits” voucher platform</li><li style=\"border:0px solid rgb(229,231,235);margin:0px 0px 4px;font-family:Tahoma, Geneva, sans-serif;list-style-type:disc;font-size:12px;\">Strong, experienced, international team of 30+ nationalities to support and mentor you along the way, and a smooth onboarding process</li><li style=\"border:0px solid rgb(229,231,235);margin:0px 0px 4px;font-family:Tahoma, Geneva, sans-serif;list-style-type:disc;font-size:12px;\">Flat hierarchy, transparent and appreciative feedback culture, monthly all-hands meetings, annual feedback and evaluation cycle, and regular 1-on-1s with your lead</li><li style=\"border:0px solid rgb(229,231,235);margin:0px 0px 4px;font-family:Tahoma, Geneva, sans-serif;list-style-type:disc;font-size:12px;\">Personal learning & development budget as well as German and English language courses</li><li style=\"border:0px solid rgb(229,231,235);margin:0px 0px 4px;font-family:Tahoma, Geneva, sans-serif;list-style-type:disc;font-size:12px;\">Company summer and Christmas parties as well as regular team events</li><li style=\"border:0px solid rgb(229,231,235);margin:0px 0px 4px;font-family:Tahoma, Geneva, sans-serif;list-style-type:disc;font-size:12px;\">This role is <strong style=\"border:0px solid;margin:0px;font-weight:600;\">based in Berlin</strong> with a hybrid working policy. Our modern office is located near Uhlandstraße.</li></ul>"
    },
    {
      "name": "Who is your contact person?",
      "value": "<span style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;\">Your contact person for this position is </span><a style=\"border:0px solid;margin:0px;color:inherit;text-decoration:underline;font-family:Tahoma, Geneva, sans-serif;font-size:12px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\" href=\"https://www.linkedin.com/in/jasmin-baldrich-5540201a7/\">Jasmin Baldrich</a><span style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;\">. If you have any questions, feel free to reach out via email (</span><a style=\"border:0px solid;margin:0px;color:inherit;text-decoration:underline;font-family:Tahoma, Geneva, sans-serif;font-size:12px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\" href=\"mailto:[email protected]\">[email protected]</a><span style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;\">) - we are looking forward to hearing from you!</span><br style=\"border:0px solid;margin:0px;font-family:Tahoma, Geneva, sans-serif;font-size:12px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\"><br style=\"border:0px solid;margin:0px;font-family:Tahoma, Geneva, sans-serif;font-size:12px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\"><span style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;\">For more information about PAIR Finance and career opportunities, please visit our </span><a style=\"border:0px solid;margin:0px;color:inherit;text-decoration:underline;font-family:Tahoma, Geneva, sans-serif;font-size:12px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\" href=\"https://www.pairfinance.com/\">website</a><span style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;\"> and our </span><a style=\"border:0px solid;margin:0px;color:inherit;text-decoration:underline;font-family:Tahoma, Geneva, sans-serif;font-size:12px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\" href=\"https://www.pairfinance.com/karriere/\">careers</a><span style=\"font-family:Tahoma, Geneva, sans-serif;font-size:12px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);display:inline;\"> page.</span>"
    }
  ],
  "occupationCategory": "customer_support_and_client_care",
  "recruitingCategory": "Collection DE"
}