Support Analyst

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    "location": {
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      "state": "Wisconsin",
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      "addressCountry": "United States"
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    "datePosted": "2026-02-19",
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    "description": "<p><span style=\"font-family: helvetica; font-size: 14pt\"><span style=\"color: rgb(0, 140, 149); font-family: helvetica\"><span style=\"font-weight: bold\">About Comply365</span></span></span><br></p>\n<p><span style=\"font-family: helvetica\"><span style=\"color: rgb(51, 51, 51); font-family: helvetica, arial, sans-serif; font-size: 12pt\">Comply365 is a leading provider of Operational Content Management, Safety Management, and Training Management in the highly regulated industries of Aviation, Defense, and Rail. We provide a powerful combination of expertise and products underpinned by unified best practices, empowering airlines, rail, and defense organizations with the most comprehensive product portfolio to elevate operational excellence, and transform safety management and training, with closer integration of data across these domains. Comply365 ensures our customers' teams and assets are always geared for peak operational performance and unlocks unparalleled financial and operational gains through more streamlined, robust, and agile operations.</span><br><span style=\"color: rgb(51, 51, 51); font-family: helvetica, arial, sans-serif; font-size: 10pt\"><span style=\"font-size: 12pt\">Our culture truly sets us apart at Comply365. In addition to our unwavering dedication to our customers and products that we offer, we are, first and foremost, a diverse team of driven, energetic, and passionate individuals who work together to make a direct impact on the future of our company. We have built, and continue to build a world-class, dynamic, and people-first culture. We believe in celebrating one another's achievements, open communication, and transparent leadership. </span></span></span><br></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 140, 149); font-family: helvetica; font-size: 12pt; font-weight: bold\">About the role</span></p>\n<p><span style=\"font-family: helvetica; font-size: 12pt\">Reporting to the Manager, IT Systems Admin within the Infrastructure team, our Ideal candidate will carry out 1st and 2nd line tasks and have 1-2 years’ experience in assisting end users, resolving issues, setting up computers, purchasing equipment and installing software. The role is primarily 1st and 2nd line support but with the opportunity to assist on some server and application hosting projects.</span></p>\n<p><span style=\"font-family: helvetica; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: helvetica; font-size: 12pt\">The use of the following technologies is more critical than the actual vendor type the candidate has used in many cases.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(186, 0, 129); font-family: helvetica; font-size: 12pt; font-weight: bold\">Key business competencies</span></p>\n<ul>\n<li><span style=\"font-family: helvetica; font-size: 12pt\">Use of helpdesk software, dealing with common faults, following procedures, logging work done, escalating issues to 2nd/3rd line</span></li>\n<li><span style=\"font-family: helvetica; font-size: 12pt\">Experience of working to SLAs and deadlines</span></li>\n<li><span style=\"font-family: helvetica; font-size: 12pt\">EntraID (AzureAD), Networking (TCP/IP), antivirus and firewalling (MDR/EDR)</span></li>\n<li><span style=\"font-family: helvetica; font-size: 12pt\">Working with vendors and purchasing</span></li>\n<li><span style=\"font-family: helvetica; font-size: 12pt\">Ability to pick up new technology and concepts quickly</span></li>\n<li><span style=\"font-family: helvetica; font-size: 12pt\">Complete scheduled maintenance tasks</span></li>\n<li><span style=\"font-family: helvetica; font-size: 12pt\">Keeping systems documentation and procedures updated</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(186, 0, 129); font-family: helvetica; font-size: 12pt; font-weight: bold\">Essential skills/experience</span></p>\n<ul>\n<li><span style=\"font-family: helvetica; font-size: 12pt\">1-2 years’ of 1st/2nd line experience in assisting end users, resolving issues, setting up computers, purchasing equipment and installing software.</span></li>\n<li><span style=\"font-family: helvetica; font-size: 12pt\">Supporting end user devices:</span>\n<ul>\n<li><span style=\"font-family: helvetica; font-size: 12pt\">Computers running Microsoft Windows 10/11, Apple MacOS</span></li>\n<li><span style=\"font-family: helvetica; font-size: 12pt\">Tablets and Phones running Android and iOS</span></li>\n</ul>\n</li>\n<li><span style=\"font-family: helvetica; font-size: 12pt\">Working knowledge of the Microsoft Office and related software, and experience supporting similar environments.</span></li>\n<li><span style=\"font-family: helvetica; font-size: 12pt\">A “well rounded” knowledge of core IT fundamentals and the ability to diagnose end users’ issues quickly and come up with creative solutions to problems.</span><br><br></li>\n</ul>\n<p><span style=\"color: rgb(186, 0, 129); font-family: helvetica; font-size: 12pt; font-weight: bold\">Desirable skills/experience</span></p>\n<ul>\n<li><span style=\"font-family: helvetica; font-size: 12pt\">Office 365 administration</span></li>\n<li><span style=\"font-family: helvetica; font-size: 12pt\">Knowledge of server operating systems (Windows Server/ Linux)</span></li>\n<li><span style=\"font-family: helvetica; font-size: 12pt\">Linux (any distribution)</span></li>\n<li><span style=\"font-family: helvetica; font-size: 12pt\">SVN/GIT</span></li>\n<li><span style=\"font-family: helvetica; font-size: 12pt\">SharePoint</span></li>\n<li><span style=\"font-family: helvetica; font-size: 12pt\">Desktop disk imaging (regardless of the solution)</span></li>\n<li><span style=\"font-family: helvetica; font-size: 12pt\">Backup software (regardless of vendor)</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(186, 0, 129); font-family: helvetica; font-size: 12pt\"><span style=\"font-weight: bold\">Why come aboard? </span></span></p>\n<p><span style=\"color: rgb(51, 51, 51); font-size: 12pt\">You're not just accepting a new job when you join our team, you'll be taking your career to new heights! We can't offer you a bar in far Bombay, but here's how we'll support you in doing some of the most impactful work of your career: </span></p>\n<ul>\n<li><span style=\"color: rgb(51, 51, 51); font-size: 12pt\">Flexible work environment</span></li>\n<li><span style=\"color: rgb(51, 51, 51); font-size: 12pt\">Unlimited PTO</span></li>\n<li><span style=\"color: rgb(51, 51, 51); font-size: 12pt\">Paid Holidays</span></li>\n<li><span style=\"color: rgb(51, 51, 51); font-size: 12pt\">Comprehensive benefits package (medical, dental, vision, life insurance, disability insurance, HSA, and FSA)</span></li>\n<li><span style=\"color: rgb(51, 51, 51); font-size: 12pt\">Paid parental leave (12 weeks primary caregiver, 6 weeks secondary caregiver)</span></li>\n<li><span style=\"color: rgb(51, 51, 51); font-size: 12pt\">401(k) plan with company match</span></li>\n<li><span style=\"color: rgb(51, 51, 51); font-size: 12pt\">Ample learning and development opportunities</span><span style=\"font-size: 10pt\"><br><br></span></li>\n</ul>\n<p><span style=\"color: rgb(128, 128, 128)\"><em><span style=\"font-size: 10pt\">Comply365 is a global company, and our success draws upon our employees' diverse viewpoints, skills, and experiences. We are proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.</span></em></span></p>",
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