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Bilingual Customer Service Representative, HV (On-Site)

Vhms · Austin, TX, 78753 · On Site · Active · JazzHR / ApplyToJob

Job facts

FieldValue
CompanyVhms
TitleBilingual Customer Service Representative, HV (On-Site)
Normalized title-
Department / team-
LocationAustin, TX, United States
Work modelOn Site
Employment typeFull Time
Salary-
Statusactive
ATS providerJazzHR / ApplyToJob
Posted / first seen2026-04-14 / 2026-05-30
Changed / last seen2026-05-30 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from Vhms.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through JazzHR / ApplyToJob.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Austin.Open
Work model jobsActive On Site postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyVhms
Source92c8520a-ff72-4d14-8c6c-0d7bd77259c1
ATS providerJazzHR / ApplyToJob

Description

ABOUT US ViaPlus is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our full-featured, single-account back-office technology facilitates the high-volume transactions, customer operations, and data analytics required for seamless multimodal mobility. As a VINCI Highways subsidiary, we are committed to technical innovation and to promoting a positive mobility experience for all. VINCI Highways , a VINCI Concessions subsidiary, is a leader in road concessions, operation and mobility services. We design, finance, build and operate motorways, bridges, tunnels, urban roads and mobility services on a network of 4,100 km in 15 countries. VINCI Highways leverages its expertise to deliver the highest performance and safety standards and treat drivers to a positive experience. VINCI Concessions is an international player in transport infrastructure. We leverage our integrated model to design, finance, build, operate and maintain some 80 airports, motorways and rail projects in 23 countries, through our subsidiaries VINCI Airports, VINCI Highways and VINCI Railways. We are committed to shared growth with regions and are actively making mobility ever more sustainable, efficient and innovative. *** This is an on-site position. *** MAJOR DUTIES AND RESPONSIBILITIES Other duties may be assigned. The order of the duties listed does not represent the importance and/or percentage of time dedicated to each duty. Facilitate resolution of delinquent account balances through structured support and communication Engage delinquent account holders to establish payment plans, resolve disputes, and reduce overall delinquency rates Evaluate overdue accounts and confirm whether they meet Prohibition criteria Answer routine and non ‐ routine customer calls daily Acquire a working knowledge of our database. Communicate effectively with a variety of people across various levels both within and outside the organization. Consistently meet established productivity, schedule adherence and quality standards. Quickly and accurately identify and assess individual needs, as well as take the appropriate actions to satisfy those needs. Provide information about products and services. Maintain customer records by updating account information. Follow communication procedures, guidelines, and policies. Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Must follow all company rules and procedures. Ability to deal with customers in a courteous, polite, and professional manner at all times. Respond to customer voicemails Provide support for customer service center as needed QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Excellent phone etiquette Excellent written and verbal communication skills Excellent attendance and punctuality Enjoy providing prompt and timely service to our clients Be extremely detail ‐ orientated, and efficient and possess superior written and verbal communication skills Must possess strong interpersonal skills Have compassion and empathy for customer situations and excellent listening skills. Have excellent customer service skills with the ability to build and maintain customer relationships Be energetic, self ‐ motivated, and quick ‐ thinking Can work in a team environment or independently while being flexible and open to learning new experiences in a fast ‐ paced changing environment Ability to read and comprehend normal instructions, correspondence, and memos Must be able to organize and write correspondence and memos in a logical/methodical manner Ability to effectively present information to customers, clients, and other employees of the organization Ability to apply common sense understanding to carry out detailed written or oral instructions Ability to deal with problems involving a few concrete variables in standardized situations Excellent computer skills required, including knowledge of various Microsoft Office programs Ability to handle difficult customers or situations Ability to work varied shifts. EDUCATION AND/OR EXPERIENCE High school diploma or general education degree (GED) A minimum of one-year Customer Service Experience required A minimum of six months of Call Center experience preferred Bilingual Spanish is a strongly preferred SUPERVISORY RESPONSIBILITIES There are no supervisory responsibilities in this position. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to use hands and reach with hands and arms, hear, and talk. The employee will be working and navigating on a computer. The employee occasionally is required to stand, sit, stoop, kneel, crouch, and walk. The employee may occasionally be required to lift and/or move up to 20 pounds. The work environment is usually moderate to loud.

Full job record

Job ID1f1cee404137304fb091552b978eec567fa68f95
Org IDea045cb2-aa35-4a27-b690-32a937ff188b
Source ID92c8520a-ff72-4d14-8c6c-0d7bd77259c1
Board ID92c8520a-ff72-4d14-8c6c-0d7bd77259c1
Providerjazzhr
Provider Job KeyxcKTM53u20
TitleBilingual Customer Service Representative, HV (On-Site)
Normalized Title—
Statusactive
Activeyes
Location TextAustin, TX, 78753
Department—
Team—
Employment Typefull_time
Workplace Typeon_site
Remote Policy—
CountryUnited States
RegionTX
CityAustin
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://vhms.applytojob.com/apply/xcKTM53u20/Bilingual-Customer-Service-Representative-HV-OnSite
Apply URLhttps://vhms.applytojob.com/apply/xcKTM53u20/Bilingual-Customer-Service-Representative-HV-OnSite
First Seen At2026-05-30 05:57:50Z
Last Seen At2026-06-06 10:44:44Z
Last Checked At2026-06-06 10:44:44Z
Last Changed At2026-05-30 05:57:50Z
Inactive At—
Source Posted At2026-04-14 00:00:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=jazzhr/board=vhms/date=2026-06-06/2026-06-06T10-44-43-513Z-018f24f2309e1d85217362431b76daaa68b46acbad14ed9d77e72d31ae8be25c.json
Event Fields
{
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  "source_hash": "19acb17d4de806122392c4b8214609389f94e8cf7ee7d2e5a037cc1697188799",
  "last_changed_at": "2026-05-30T05:57:50.736Z",
  "active_status": "active"
}
Parsed Structured
{
  "language": "en",
  "location": {
    "raw": "Austin, TX, 78753",
    "city": "Austin",
    "region": "TX",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.9
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:44:44.059Z",
  "launch_scope": {
    "reason": "jazzhr_production_catalog",
    "included": true,
    "location": {
      "raw": "Austin, TX, 78753",
      "city": "Austin",
      "region": "TX",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.9
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": "on_site",
  "salary_currency": null
}
Extensions
{}
Native Structured
{
  "detail": {
    "url": "https://vhms.applytojob.com/apply/jobs/details/xcKTM53u20?&",
    "heading": "Bilingual Customer Service Representative, HV (On-Site)",
    "html_title": "JazzHR » Job Listings",
    "canonical_url": "https://vhms.applytojob.com/apply/xcKTM53u20/Bilingual-Customer-Service-Representative-HV-OnSite",
    "description_html": "<p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><b><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>ABOUT US</span></span></span></b></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><b><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>ViaPlus </span></span></span></b><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our full-featured, single-account back-office technology facilitates the high-volume transactions, customer operations, and data analytics required for seamless multimodal mobility. As a VINCI Highways subsidiary, we are committed to technical innovation and to promoting a positive mobility experience for all. <b>VINCI Highways</b>, a VINCI Concessions subsidiary, is a leader in road concessions, operation and mobility services. We design, finance, build and operate motorways, bridges, tunnels, urban roads and mobility services on a network of 4,100 km in 15 countries. VINCI Highways leverages its expertise to deliver the highest performance and safety standards and treat drivers to a positive experience. <b>VINCI Concessions</b> is an international player in transport infrastructure. We leverage our integrated model to design, finance, build, operate and maintain some 80 airports, motorways and rail projects in 23 countries, through our subsidiaries VINCI Airports, VINCI Highways and VINCI Railways. We are committed to shared growth with regions and are actively making mobility ever more sustainable, efficient and innovative.</span></span></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"font-family:'MS PGothic', sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"color:#000000;\">*** This is an on-site position. ***</span></span></span></b></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'MS PGothic', sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"color:#000000;\">MAJOR DUTIES AND RESPONSIBILITIES</span></span></span></b></span></span><br><span style=\"font-size:12pt;\"><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"color:#000000;\">Other duties may be assigned. The order of the duties listed does not represent the importance and/or percentage of time dedicated to each duty.</span></span></span></span></span></p><ul><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Facilitate resolution of delinquent account balances through structured support and communication</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Engage delinquent account holders to establish payment plans, resolve disputes, and reduce overall delinquency rates</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Evaluate overdue accounts and confirm whether they meet Prohibition criteria</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Answer routine and non</span><span style=\"font-family:'Cambria Math', serif;\">‐</span><span style=\"font-family:Aptos, sans-serif;\">routine customer calls daily</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Acquire a working knowledge of our database.</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Communicate effectively with a variety of people across various levels both within and outside the organization.</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Consistently meet established productivity, schedule adherence and quality standards.</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Quickly and accurately identify and assess individual needs, as well as take the appropriate actions to satisfy those needs.</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Provide information about products and services.</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Maintain customer records by updating account information.</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Follow communication procedures, guidelines, and policies.</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Must follow all company rules and procedures.</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Ability to deal with customers in a courteous, polite, and professional manner at all times.</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Respond to customer voicemails</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Provide support for customer service center as needed</span></span></span></span></span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"font-family:'MS PGothic', sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"color:#000000;\">QUALIFICATIONS</span></span></span></b></span></span><br><span style=\"font-size:12pt;\"><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"color:#000000;\">To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.</span></span></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Excellent phone etiquette</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Excellent written and verbal communication skills</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Excellent attendance and punctuality</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Enjoy providing prompt and timely service to our clients</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Be extremely detail</span><span style=\"font-family:'Cambria Math', serif;\">‐</span><span style=\"font-family:Aptos, sans-serif;\">orientated, and efficient and possess superior written and verbal communication skills</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Must possess strong interpersonal skills</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Have compassion and empathy for customer situations and excellent listening skills.</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Have excellent customer service skills with the ability to build and maintain customer relationships</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Be energetic, self</span><span style=\"font-family:'Cambria Math', serif;\">‐</span><span style=\"font-family:Aptos, sans-serif;\">motivated, and quick</span><span style=\"font-family:'Cambria Math', serif;\">‐</span><span style=\"font-family:Aptos, sans-serif;\">thinking</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Can work in a team environment or independently while being flexible and open to</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">learning new experiences in a fast</span><span style=\"font-family:'Cambria Math', serif;\">‐</span><span style=\"font-family:Aptos, sans-serif;\">paced changing environment</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Ability to read and comprehend normal instructions, correspondence, and memos</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Must be able to organize and write correspondence and memos in a logical/methodical manner</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Ability to effectively present information to customers, clients, and other employees of the organization</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Ability to apply common sense understanding to carry out detailed written or oral instructions</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Ability to deal with problems involving a few concrete variables in standardized situations</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Excellent computer skills required, including knowledge of various Microsoft Office programs</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Ability to handle difficult customers or situations</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Ability to work varied shifts.</span></span></span></span></span></span></span></span></li></ul><strong><span style=\"font-size:12pt;\"><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"color:#000000;\">EDUCATION AND/OR EXPERIENCE</span></span></span></span></span></strong><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">High school diploma or general education degree (GED)</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">A minimum of one-year Customer Service Experience required</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">A minimum of six months of Call Center experience preferred</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Bilingual Spanish is a strongly preferred</span></span></span></span></span></span></span></span></li></ul><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'MS PGothic', sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"color:#000000;\">SUPERVISORY RESPONSIBILITIES</span></span></span></b></span></span><br><span style=\"font-size:12pt;\"><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"color:#000000;\">There are no supervisory responsibilities in this position.</span></span></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"font-family:'MS PGothic', sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"color:#000000;\">WORK ENVIRONMENT</span></span></span></b></span></span><br><span style=\"font-size:12pt;\"><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"color:#000000;\">The work environment characteristics described here are representative of those an employee encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to use hands and reach with hands and arms, hear, and talk. The employee will be working and navigating on a computer. The employee occasionally is required to stand, sit, stoop, kneel, crouch, and walk. The employee may occasionally be required to lift and/or move up to 20 pounds. The work environment is usually moderate to loud.</span></span></span></span></span></p>",
    "description_text": "ABOUT US\n ViaPlus is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our full-featured, single-account back-office technology facilitates the high-volume transactions, customer operations, and data analytics required for seamless multimodal mobility. As a VINCI Highways subsidiary, we are committed to technical innovation and to promoting a positive mobility experience for all. VINCI Highways , a VINCI Concessions subsidiary, is a leader in road concessions, operation and mobility services. We design, finance, build and operate motorways, bridges, tunnels, urban roads and mobility services on a network of 4,100 km in 15 countries. VINCI Highways leverages its expertise to deliver the highest performance and safety standards and treat drivers to a positive experience. VINCI Concessions is an international player in transport infrastructure. We leverage our integrated model to design, finance, build, operate and maintain some 80 airports, motorways and rail projects in 23 countries, through our subsidiaries VINCI Airports, VINCI Highways and VINCI Railways. We are committed to shared growth with regions and are actively making mobility ever more sustainable, efficient and innovative.\n *** This is an on-site position. ***\n MAJOR DUTIES AND RESPONSIBILITIES\n Other duties may be assigned. The order of the duties listed does not represent the importance and/or percentage of time dedicated to each duty.\n Facilitate resolution of delinquent account balances through structured support and communication\n Engage delinquent account holders to establish payment plans, resolve disputes, and reduce overall delinquency rates\n Evaluate overdue accounts and confirm whether they meet Prohibition criteria\n Answer routine and non ‐ routine customer calls daily\n Acquire a working knowledge of our database.\n Communicate effectively with a variety of people across various levels both within and outside the organization.\n Consistently meet established productivity, schedule adherence and quality standards.\n Quickly and accurately identify and assess individual needs, as well as take the appropriate actions to satisfy those needs.\n Provide information about products and services.\n Maintain customer records by updating account information.\n Follow communication procedures, guidelines, and policies.\n Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.\n Must follow all company rules and procedures.\n Ability to deal with customers in a courteous, polite, and professional manner at all times.\n Respond to customer voicemails\n Provide support for customer service center as needed\n QUALIFICATIONS\n To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Excellent phone etiquette\n Excellent written and verbal communication skills\n Excellent attendance and punctuality\n Enjoy providing prompt and timely service to our clients\n Be extremely detail ‐ orientated, and efficient and possess superior written and verbal communication skills\n Must possess strong interpersonal skills\n Have compassion and empathy for customer situations and excellent listening skills.\n Have excellent customer service skills with the ability to build and maintain customer relationships\n Be energetic, self ‐ motivated, and quick ‐ thinking\n Can work in a team environment or independently while being flexible and open to\n learning new experiences in a fast ‐ paced changing environment\n Ability to read and comprehend normal instructions, correspondence, and memos\n Must be able to organize and write correspondence and memos in a logical/methodical manner\n Ability to effectively present information to customers, clients, and other employees of the organization\n Ability to apply common sense understanding to carry out detailed written or oral instructions\n Ability to deal with problems involving a few concrete variables in standardized situations\n Excellent computer skills required, including knowledge of various Microsoft Office programs\n Ability to handle difficult customers or situations\n Ability to work varied shifts.\n EDUCATION AND/OR EXPERIENCE High school diploma or general education degree (GED)\n A minimum of one-year Customer Service Experience required\n A minimum of six months of Call Center experience preferred\n Bilingual Spanish is a strongly preferred\n SUPERVISORY RESPONSIBILITIES\n There are no supervisory responsibilities in this position.\n WORK ENVIRONMENT\n The work environment characteristics described here are representative of those an employee encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to use hands and reach with hands and arms, hear, and talk. The employee will be working and navigating on a computer. The employee occasionally is required to stand, sit, stoop, kneel, crouch, and walk. The employee may occasionally be required to lift and/or move up to 20 pounds. The work environment is usually moderate to loud.",
    "jsonld_jobposting": {
      "url": "https://vhms.applytojob.com/apply/xcKTM53u20/Bilingual-Customer-Service-Representative-HV-OnSite",
      "@type": "JobPosting",
      "title": "Bilingual Customer Service Representative, HV (On-Site)",
      "@context": "http://schema.org/",
      "datePosted": "2026-04-14",
      "description": "<p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><b><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>ABOUT US</span></span></span></b></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><b><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>ViaPlus </span></span></span></b><span lang=\"en-us\" style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span>is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our full-featured, single-account back-office technology facilitates the high-volume transactions, customer operations, and data analytics required for seamless multimodal mobility. As a VINCI Highways subsidiary, we are committed to technical innovation and to promoting a positive mobility experience for all. <b>VINCI Highways</b>, a VINCI Concessions subsidiary, is a leader in road concessions, operation and mobility services. We design, finance, build and operate motorways, bridges, tunnels, urban roads and mobility services on a network of 4,100 km in 15 countries. VINCI Highways leverages its expertise to deliver the highest performance and safety standards and treat drivers to a positive experience. <b>VINCI Concessions</b> is an international player in transport infrastructure. We leverage our integrated model to design, finance, build, operate and maintain some 80 airports, motorways and rail projects in 23 countries, through our subsidiaries VINCI Airports, VINCI Highways and VINCI Railways. We are committed to shared growth with regions and are actively making mobility ever more sustainable, efficient and innovative.</span></span></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"font-family:'MS PGothic', sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"color:#000000;\">*** This is an on-site position. ***</span></span></span></b></span></span></p><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'MS PGothic', sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"color:#000000;\">MAJOR DUTIES AND RESPONSIBILITIES</span></span></span></b></span></span><br><span style=\"font-size:12pt;\"><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"color:#000000;\">Other duties may be assigned. The order of the duties listed does not represent the importance and/or percentage of time dedicated to each duty.</span></span></span></span></span></p><ul><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Facilitate resolution of delinquent account balances through structured support and communication</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Engage delinquent account holders to establish payment plans, resolve disputes, and reduce overall delinquency rates</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Evaluate overdue accounts and confirm whether they meet Prohibition criteria</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Answer routine and non</span><span style=\"font-family:'Cambria Math', serif;\">‐</span><span style=\"font-family:Aptos, sans-serif;\">routine customer calls daily</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Acquire a working knowledge of our database.</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Communicate effectively with a variety of people across various levels both within and outside the organization.</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Consistently meet established productivity, schedule adherence and quality standards.</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Quickly and accurately identify and assess individual needs, as well as take the appropriate actions to satisfy those needs.</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Provide information about products and services.</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Maintain customer records by updating account information.</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Follow communication procedures, guidelines, and policies.</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Must follow all company rules and procedures.</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Ability to deal with customers in a courteous, polite, and professional manner at all times.</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Respond to customer voicemails</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Provide support for customer service center as needed</span></span></span></span></span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"font-family:'MS PGothic', sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"color:#000000;\">QUALIFICATIONS</span></span></span></b></span></span><br><span style=\"font-size:12pt;\"><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"color:#000000;\">To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.</span></span></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Excellent phone etiquette</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Excellent written and verbal communication skills</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Excellent attendance and punctuality</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Enjoy providing prompt and timely service to our clients</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Be extremely detail</span><span style=\"font-family:'Cambria Math', serif;\">‐</span><span style=\"font-family:Aptos, sans-serif;\">orientated, and efficient and possess superior written and verbal communication skills</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Must possess strong interpersonal skills</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Have compassion and empathy for customer situations and excellent listening skills.</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Have excellent customer service skills with the ability to build and maintain customer relationships</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Be energetic, self</span><span style=\"font-family:'Cambria Math', serif;\">‐</span><span style=\"font-family:Aptos, sans-serif;\">motivated, and quick</span><span style=\"font-family:'Cambria Math', serif;\">‐</span><span style=\"font-family:Aptos, sans-serif;\">thinking</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Can work in a team environment or independently while being flexible and open to</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">learning new experiences in a fast</span><span style=\"font-family:'Cambria Math', serif;\">‐</span><span style=\"font-family:Aptos, sans-serif;\">paced changing environment</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Ability to read and comprehend normal instructions, correspondence, and memos</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Must be able to organize and write correspondence and memos in a logical/methodical manner</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Ability to effectively present information to customers, clients, and other employees of the organization</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Ability to apply common sense understanding to carry out detailed written or oral instructions</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Ability to deal with problems involving a few concrete variables in standardized situations</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Excellent computer skills required, including knowledge of various Microsoft Office programs</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Ability to handle difficult customers or situations</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Ability to work varied shifts.</span></span></span></span></span></span></span></span></li></ul><strong><span style=\"font-size:12pt;\"><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"color:#000000;\">EDUCATION AND/OR EXPERIENCE</span></span></span></span></span></strong><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">High school diploma or general education degree (GED)</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">A minimum of one-year Customer Service Experience required</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">A minimum of six months of Call Center experience preferred</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"color:#000000;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Bilingual Spanish is a strongly preferred</span></span></span></span></span></span></span></span></li></ul><p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:'MS PGothic', sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"color:#000000;\">SUPERVISORY RESPONSIBILITIES</span></span></span></b></span></span><br><span style=\"font-size:12pt;\"><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"color:#000000;\">There are no supervisory responsibilities in this position.</span></span></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"font-family:'MS PGothic', sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"color:#000000;\">WORK ENVIRONMENT</span></span></span></b></span></span><br><span style=\"font-size:12pt;\"><span style=\"font-family:'MS PGothic', sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"color:#000000;\">The work environment characteristics described here are representative of those an employee encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to use hands and reach with hands and arms, hear, and talk. The employee will be working and navigating on a computer. The employee occasionally is required to stand, sit, stoop, kneel, crouch, and walk. The employee may occasionally be required to lift and/or move up to 20 pounds. The work environment is usually moderate to loud.</span></span></span></span></span></p>",
      "jobLocation": {
        "@type": "Place",
        "address": {
          "@type": "PostalAddress",
          "postalCode": "78753",
          "addressRegion": "TX",
          "addressLocality": "Austin"
        }
      },
      "validThrough": "2026-07-13",
      "uniqueJobCode": "job_20260414172652_XTAYSLQJ6WNBZMVT",
      "employmentType": "FULL_TIME",
      "hiringOrganization": {
        "name": "ViaPlus by VINCI Highways",
        "@type": "Organization",
        "sameAs": "https://viaplus.com/"
      },
      "experienceRequirements": "Entry Level"
    }
  },
  "list_job": {
    "id": "xcKTM53u20",
    "title": "Bilingual Customer Service Representative, HV (On-Site)",
    "detailUrl": "https://vhms.applytojob.com/apply/jobs/details/xcKTM53u20?&"
  },
  "detail_errors": []
}
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