Technical Support Engineer

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    "description_html": "<p>&nbsp;</p><h2>Position Overview</h2><p>We are seeking a proactive and customer-focused Technical Support Engineer to provide exceptional technical assistance to clients and internal teams. The ideal candidate will troubleshoot software and system-related issues, ensure timely resolution of support tickets, and help improve the overall customer experience through strong technical knowledge and communication skills.</p><h2>Key Responsibilities</h2><ul><li>Provide technical support to customers via email, chat, phone, and ticketing systems.&nbsp;</li><li>Diagnose, troubleshoot, and resolve software, platform, and integration issues.&nbsp;</li><li>Escalate complex technical problems to engineering or product teams when necessary.&nbsp;</li><li>Monitor support queues and ensure SLA compliance for response and resolution times.&nbsp;</li><li>Assist customers with onboarding, setup, and product configuration.&nbsp;</li><li>Document troubleshooting steps, resolutions, and knowledge base articles.&nbsp;</li><li>Collaborate with cross-functional teams including Product, Engineering, and Customer Success.&nbsp;</li><li>Identify recurring issues and recommend process or product improvements.&nbsp;</li><li>Maintain a high level of customer satisfaction through professional communication and timely support.&nbsp;</li></ul><h2><br></h2>",
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    "requirements_html": "<p>&nbsp;</p><h2>Qualifications</h2><ul><li>Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field preferred.&nbsp;</li><li>2+ years of experience in technical support, help desk, or customer support engineering roles.&nbsp;</li><li>Strong understanding of SaaS platforms, APIs, CRM systems, and cloud-based applications.&nbsp;</li><li>Experience with ticketing systems such as Zendesk, Freshdesk, or Jira.&nbsp;</li><li>Basic knowledge of SQL, networking, troubleshooting tools, and system integrations.&nbsp;</li><li>Excellent problem-solving and analytical skills.&nbsp;</li><li>Strong verbal and written communication skills.&nbsp;</li><li>Ability to work independently and manage multiple priorities in a fast-paced environment.&nbsp;</li></ul>",
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