PR Agency Operations & Projects Manager (REMOTE)

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    "datePosted": "2026-05-18",
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    "description": "<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">About THINKINK</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">THINKINK is a specialist B2B PR and communications agency working with technology companies in the aviation, loyalty, payments, retail, sustainability and travel sectors. We help clients build and improve brand visibility, strengthen market positioning and support commercial growth through integrated communications, media relations, research and content programs. Our clients and team members are located in North America, the UK, Europe and Australia. </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">We are looking for an experienced PR Agency Operations &amp; Projects Manager to lead the operations of our agency, from workflow planning and scheduling, resource management, client project planning and overseeing how work is delivered across the business. This is a remote position. </span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">The Role</span></p>\n<p><span style=\"font-family: Inter, sans-serif\">The PR Agency Operations &amp; Projects Manager will oversee the operational coordination of client programs and projects across the agency, helping ensure work is delivered on time, resources are allocated effectively, and teams operate efficiently across multiple concurrent accounts and workstreams.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: Inter, sans-serif\">This role sits at the center of day-to-day agency operations and requires someone who understands the pace, complexity and moving parts of PR agency environments. It combines project operations, workflow oversight, budget management and delivery accountability, with responsibility for maintaining the systems, reporting structures and operational processes that support client services delivery across the agency. </span></p>\n<p><span style=\"font-family: Inter, sans-serif\"> </span></p>\n<p><span style=\"font-family: Inter, sans-serif\">You will work closely with leadership, account managers and cross-functional teams to improve project visibility, workflow management, operational consistency, accountability and resource utilization across the agency. <br></span></p>\n<p><br></p>\n<p><span style=\"text-decoration: underline\"><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Responsibilities</span></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\"><span style=\"font-weight: bold\">Project &amp; Workflow Operations</span><span> </span></span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif\">Build and manage project plans, timelines and workflows across multiple client accounts and internal initiatives</span></li>\n<li><span style=\"font-family: Inter, sans-serif\">Create and issue internal project assignments, ensuring teams have clear deliverables, timelines, ownership and priorities Coordinate project timelines, deliverables and dependencies across teams</span></li>\n<li><span style=\"font-family: Inter, sans-serif\">Monitor project progress and identify delivery risks, bottlenecks or operational gaps</span></li>\n<li><span style=\"font-family: Inter, sans-serif\">Help ensure client work is delivered against agreed SOWs, timelines and priorities   </span></li>\n<li><span style=\"font-family: Inter, sans-serif\">Support account teams with operational planning and project coordination across complex workstreams  </span></li>\n<li><span style=\"font-family: Inter, sans-serif\">Escalate timeline, resource or delivery risks proactively and work with leadership to resolve operational blockers before they impact client delivery </span></li>\n<li><span style=\"font-family: Inter, sans-serif\">Maintain accountability across teams by tracking deliverables, following up on deadlines and helping ensure work progresses according to plan </span></li>\n<li><span style=\"font-family: Inter, sans-serif\">Maintain and optimize the agency’s project management system, templates and operational workflows  </span></li>\n<li><span style=\"font-family: Inter, sans-serif\">Build project estimates, scopes of work (SOWs), timelines and operational plans in partnership with leadership and account teams during the sales and onboarding processes </span><br></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\"><span><span>Resource &amp; Operational Management</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Plan and t</span><span>rack team </span><span>utilization</span><span>, workload </span><span>allocation</span><span> and operational capacity across accounts </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Work with leadership to improve resource planning, </span><span>client project budgets, </span><span>workflow </span><span>management</span><span> and delivery oversight </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Track project profitability, </span><span>utilization</span><span>, burn rates and budget performance across accounts and client programs</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Manage project reconciliations, budget tracking and operational reporting tied to scopes of work and resource allocation</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Maintain visibility into project status, workload </span><span>distribution</span><span> and operational performance across the agency</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Develop regular operational reporting across </span><span>utilization</span><span>, project status, delivery </span><span>timelines</span><span> and account profitability to support leadership decision-makin</span><span>g</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Identify</span><span> inefficiencies and recommend process improvements that improve execution, </span><span>accountability</span><span> and scalability</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Own operational reporting tied to delivery performance, </span><span>utilization</span><span>, project profitability, </span><span>budgets</span><span> and resource allocation</span></span><span> </span></li>\n</ul>\n<p><span> <br></span><span style=\"font-weight: bold\"><span><span>Systems, Processes &amp; Documentation</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Help </span><span>standardize</span><span> operational workflows, reporting </span><span>structures</span><span> and best practices across teams </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Develop and </span><span>maintain</span><span> operational documentation, templates, </span><span>guides</span><span> and internal process materials </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Support onboarding and training around agency systems, </span><span>workflows</span><span> and operational processes </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Ensure operational materials and workflows </span><span>remain</span><span> current as the agency grows </span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Cross-Functional Coordination</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Work across PR, content, creative, digital, social and research functions to support operational alignment </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Coordinate with account managers and leadership to help resolve operational challenges and delivery issues </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Participate in internal planning and workflow discussions tied to client delivery and operational improvements </span></span><span> </span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>What </span><span>We’re</span><span> Looking For</span></span></span><span> </span></p>\n<ul>\n<li><span><span>10</span><span>+ years of experience in agency operations, project management or delivery management within a PR and communications </span><span>agency.  <span style=\"font-weight: bold\">PR/communications agency experience is a core requirement for this position.</span></span></span></li>\n</ul>\n<ul>\n<li><span><span>Strong understanding of PR agency workflows, client delivery </span><span>operations</span><span> and resource management </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Experience managing multiple concurrent projects across cross-functional teams </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Experience building project estimates, managing scopes of </span><span>work</span><span> and overseeing operational budgets within an agency environment</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Experience working with agency project management systems such as </span><span>Workamajig</span><span>, Workbook, Function </span><span>Point</span><span> or similar platforms </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Strong </span><span>organizational</span><span>, communication and problem-solving skills </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Ability to </span><span>operate</span><span> in fast-moving agency environments with shifting priorities and deadlines </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Strong attention to detail and follow-through </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Comfortable working across multiple stakeholders and teams simultaneously</span><span>, as well as directly with clients</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Ideal Experience</span></span></span><span> </span></p>\n<ul>\n<li><span><span>S</span><span>upporting operational growth within a PR agency environment </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>I</span><span>mproving workflows, operational </span><span>systems</span><span> and delivery processes </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>D</span><span>eveloping operational templates, reporting </span><span>structures</span><span> and </span><span>process</span><span> documentation </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>U</span><span>tilization</span><span> tracking, resource </span><span>forecasting</span><span> and workflow </span><span>optimization</span><span> </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Ut</span><span>ilization</span><span> tracking, profitability reporting, resource </span><span>forecasting</span><span> and workflow optimization</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>L</span><span>eading </span><span>remote </span><span>and</span><span> distributed teams</span></span></li>\n</ul>",
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