Front Office Manager

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    "description": "<p><span style=\"font-family:Arial,sans-serif\"><span style=\"color:black\"><em><strong>Competitive Pay&nbsp; premium for PEP management experience</strong></em>.</span></span></p>\n\n<p><em>Driftwood Hospitality Management&rsquo;s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services &mdash; all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.</em>&nbsp;</p>\n\n<p>&nbsp;</p>\n\n<div class=\"WordSection1\">\n<p><span style=\"background-color:navy\"><span style=\"font-family:Arial,sans-serif\"><span style=\"color:white\"><strong>JOB SUMMARY</strong></span></span></span></p>\n\n<p>The&nbsp;Front Office Manager&nbsp;is fully responsible for all aspects of the Front Desk, coordinates the Front Office activities of the Hotel and resolves problems arising from guest complaints, reservation and room assignment activities, and unusual requests and inquiries by performing the following duties personally or through subordinate supervisors.</p>\n\n<p><span style=\"background-color:navy\"><strong><span style=\"color:white\">ESSENTIAL JOB FUNCTIONS </span></strong></span></p>\n</div>\n\n<p style=\"text-align:justify\"><span style=\"color:black\"><em>This description is a summary of primary responsibilities and qualifications.&nbsp; The job description is not intended to include all duties or qualifications that may be required now or in the future.&nbsp; The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.</em></span></p>\n\n<p>&nbsp;</p>\n\n<ul>\n\t<li><span style=\"color:black\">Works with the hotel General Manager to achieve and exceed guest satisfaction scores in all areas of the hotel.</span></li>\n\t<li><span style=\"color:black\">Responsible for satisfaction scores for the front desk operations. Addresses any deficiencies in the area immediately.</span></li>\n\t<li><span style=\"color:black\">Works with the corporate training department to develop action plans as necessary to achieve expected guest satisfaction scores.</span></li>\n\t<li><span style=\"color:black\">Effectively trains guest service agents on proper front desk procedures.</span></li>\n\t<li><span style=\"color:black\">Recruits, interviews, and selects, in conjunction with the General Manager, the most qualified candidates for front desk positions.</span></li>\n\t<li><span style=\"color:black\">May prepare weekly schedules for front office staff.</span></li>\n\t<li><span style=\"color:black\">Address performance deficiencies of front office staff through coaching and disciplinary actions.</span></li>\n\t<li><span style=\"color:black\">Complete performance evaluations for front office staff timely.</span></li>\n\t<li><span style=\"color:black\">May be responsible for posting weekly guest satisfaction scores for hotel associates to see and review.</span></li>\n\t<li><span style=\"color:black\">Oversee and manage the Front Office to ensure efficient operations and impeccable guest care, helping to achieve profit goals. Attend to guest and group special needs and solve tricky problems with confident graciousness.</span></li>\n\t<li><span style=\"color:black\">Keep a pulse on daily revenue and expenses to minimize loss, manage expense and maximize profit.</span></li>\n\t<li><span style=\"color:black\">Skillfully manage the Front Office staff by creating an environment where motivated people want to join, learn, do their best, and advance. Lead a diverse team by modeling the way, by empowering, and coaching throughout the employment lifecycle.</span></li>\n\t<li><span style=\"color:black\">Ensures guest service agents are in compliance with clean, neat uniforms and name badges.</span></li>\n\t<li><span style=\"color:black\">Required reports are timely and of a quality that can be shared with corporate.</span></li>\n\t<li><span style=\"color:black\">Rates are accurate and monitored daily.</span></li>\n\t<li><span style=\"color:black\">Is proficient at managing inventory in the property management system.</span></li>\n\t<li><span style=\"color:black\">Frequently meets with and reviews work generated by the night auditor.</span></li>\n\t<li><span style=\"color:black\">Maintains regular attendance and is consistently on time.</span></li>\n\t<li><span style=\"color:black\">Maintains high standards of personal appearance and grooming, which include compliance with the dress code.</span></li>\n\t<li><span style=\"color:black\">Performs any other duties as requested by supervisor.</span></li>\n\t<li><span style=\"color:black\">Act as Manager on Duty when duty calls.</span></li>\n</ul>\n",
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Attend to guest and group special needs and solve tricky problems with confident graciousness.\\n\\tKeep a pulse on daily revenue and expenses to minimize loss, manage expense and maximize profit.\\n\\tSkillfully manage the Front Office staff by creating an environment where motivated people want to join, learn, do their best, and advance. 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We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.\\r\\n\\r\\n&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; \\r\\n\\r\\n&nbsp;\\r\\n\",\"validThrough\":\"2026-06-22\",\"workHours\":\"Any\"}",
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    "qualifications": "<div style=\"border-bottom:solid navy 1.0pt; border-top:solid navy 1.0pt; border-left:none; border-right:none; padding:1.0pt 0in 1.0pt 0in\">\r\n<p class=\"JSSubheading\" style=\"border:none; padding:0in; margin-top:3px; margin-bottom:3px\"><span style=\"font-size:10pt\"><span style=\"font-family:Arial,sans-serif\"><span style=\"color:purple\"><span style=\"font-weight:bold\"><i><span arial=\"\" narrow=\"\" style=\"font-family:\"><span style=\"color:#333399\">KNOWLEDGE, SKILLS &amp; ABILITIES</span></span></i></span></span></span></span></p>\r\n</div>\r\n\r\n<p class=\"JSText\" style=\"margin-bottom:4px; margin-left:24px\"><span style=\"font-size:10pt\"><span style=\"color:black\"><span style=\"tab-stops:list .5in\"><span style=\"text-autospace:none\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span style=\"font-size:9.0pt\"><span arial=\"\" narrow=\"\" style=\"font-family:\">. </span></span></span></span></span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:10pt\"><span style=\"color:black\"><span style=\"tab-stops:list .5in\"><span style=\"text-autospace:none\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span style=\"font-size:9.0pt\"><span arial=\"\" narrow=\"\" style=\"font-family:\">Discipline-specific hospitality industry and general hotel department knowledge and supervisory experience is expected. </span></span></span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:10pt\"><span style=\"color:black\"><span style=\"tab-stops:list .5in\"><span style=\"text-autospace:none\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span style=\"font-size:9.0pt\"><span arial=\"\" narrow=\"\" style=\"font-family:\">Excellent verbal and written English communication skills are required.</span></span></span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:10pt\"><span style=\"color:black\"><span style=\"tab-stops:list .5in\"><span style=\"text-autospace:none\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span style=\"font-size:9.0pt\"><span arial=\"\" narrow=\"\" style=\"font-family:\">Must be able to handle cash or credit transactions and have Microsoft Office and Excel proficiency. </span></span></span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:10pt\"><span style=\"color:black\"><span style=\"tab-stops:list .5in\"><span style=\"text-autospace:none\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span style=\"font-size:9.0pt\"><span arial=\"\" narrow=\"\" style=\"font-family:\">General office equipment and cash register operation knowledge is expected.</span></span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-left:192px\">&nbsp;</p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<div style=\"border-bottom:solid navy 1.0pt; border-top:solid navy 1.0pt; border-left:none; border-right:none; padding:1.0pt 0in 1.0pt 0in\">\r\n<p class=\"JSSubheading\" style=\"border:none; padding:0in; margin-top:3px; margin-bottom:3px\"><span style=\"font-size:10pt\"><span style=\"font-family:Arial,sans-serif\"><span style=\"color:purple\"><span style=\"font-weight:bold\"><i><span arial=\"\" narrow=\"\" style=\"font-family:\"><span style=\"color:#333399\">PHYSICAL DEMANDS</span></span></i></span></span></span></span></p>\r\n</div>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<ul>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:10pt\"><span style=\"text-autospace:none\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span style=\"font-size:9.0pt\"><span arial=\"\" narrow=\"\" style=\"font-family:\"><span style=\"color:black\">Ability to stand and move throughout hotel function areas and continuously performs essential job functions.</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:10pt\"><span style=\"text-autospace:none\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span style=\"font-size:9.0pt\"><span arial=\"\" narrow=\"\" style=\"font-family:\"><span style=\"color:black\">Lifting up to 25 pounds</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:10pt\"><span style=\"text-autospace:none\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span style=\"font-size:9.0pt\"><span arial=\"\" narrow=\"\" style=\"font-family:\"><span style=\"color:black\">Occasional twisting, bending, stooping, reaching, standing, walking.</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:10pt\"><span style=\"text-autospace:none\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span style=\"font-size:9.0pt\"><span arial=\"\" narrow=\"\" style=\"font-family:\"><span style=\"color:black\">Frequent talking, hearing, seeing and smiling.&nbsp; </span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-left:24px\">&nbsp;</p>\r\n\r\n<p>Benefits</p>\r\n\r\n<ul>\r\n\t<li>401(k)</li>\r\n\t<li>Disability insurance</li>\r\n\t<li>Employee assistance program</li>\r\n\t<li>Health insurance</li>\r\n\t<li>Life insurance</li>\r\n\t<li>Paid time off</li>\r\n\t<li>Room Discounts</li>\r\n\t<li>Employee Food and Beverage Discounts</li>\r\n</ul>\r\n\r\n<p>EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.</p>\r\n\r\n<p style=\"margin-left:24px\"><span style=\"font-size:10pt\"><span style=\"text-autospace:none\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span></p>\r\n\r\n<p style=\"margin-left:24px\">&nbsp;</p>\r\n",
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