Genesis Service Associate

Who We Are Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement. We Take Care of Our People Along with competitive pay, as an employee of HCA, you are eligible for the following benefits: · Medical, Dental and Vision plans that include no-cost and low-cost plan options · Immediate 401(k) matching and vesting · Vehicle purchase and lease discounts plus monthly vehicle allowances · Paid Volunteer Time Off with company donation to a charity of your choice · Tuition reimbursement What to Expect The Genesis Service Associate is responsible for the daily operational activities of the Genesis Platinum Team by delivering superior customer experience by executing effective active listening, excellent communication, and problem solving to address customer needs. Primary responsibilities include inbound/outbound call handling, complaint management, compliance, and Servicing Support tasks. What You Will Do 1. Receive inbound calls from Genesis customers to address both customer service and lease-end needs and/or complaint resolution. 2. Initiate outbound calls to follow up with customer requests, proactively assist servicing accounts to support escalated issues, and/or to educate Genesis customers on lease-end options. 3. Perform limited Backoffice functions to provide Genesis customers enhanced customer service experience and reduce wait time for specific request. 4. Actively participate in performance coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance. Who We Are Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement. We Take Care of Our People Along with competitive pay, as an employee of HCA, you are eligible for the following benefits: · Medical, Dental and Vision plans that include no-cost and low-cost plan options · Immediate 401(k) matching and vesting · Vehicle purchase and lease discounts plus monthly vehicle allowances · Paid Volunteer Time Off with company donation to a charity of your choice · Tuition reimbursement What to Expect The Genesis Service Associate is responsible for the daily operational activities of the Genesis Platinum Team by delivering superior customer experience by executing effective active listening, excellent communication, and problem solving to address customer needs. Primary responsibilities include inbound/outbound call handling, complaint management, compliance, and Servicing Support tasks. What You Will Do 1. Receive inbound calls from Genesis customers to address both customer service and lease-end needs and/or complaint resolution. 2. Initiate outbound calls to follow up with customer requests, proactively assist servicing accounts to support escalated issues, and/or to educate Genesis customers on lease-end options. 3. Perform limited Backoffice functions to provide Genesis customers enhanced customer service experience and reduce wait time for specific request. 4. Actively participate in performance coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance. What You Will Bring · Minimum 2-4 years of related work experience in a customer service or lease-end environment. • Bilingual a plus. · High School Diploma or GED required. · Bachelor’s degree or equivalent work experience preferred. · Proven track record with delivering seamless customer experiences. · Ability to thrive in a performance coaching environment. · Excellent verbal, written and interpersonal communication skills to deliver superior customer experience. · Must be self-motivator and self-starter. · Exceptional listening, critical-thinking and analytical abilities to grasp key points from detailed phone calls and reports. · Exceptional organizational and time-management skills · Ability to effectively deal with people at all levels inside and outside of the Company. · Ability to multitask and successfully operate in a fast paced, team environment. · Must adapt well to change and successfully set and adjust priorities as needed. · Ability to work well under pressure and meet deadlines WORK ENVIRONMENT Employees in this class are subject to extended periods of sitting, standing, and walking, vision to monitor and moderate noise levels. Work is performed in an at home and office environment. The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range. California Privacy Notice This notice only applies to our applicants who reside in the State of California. The latest version of our Privacy Policy can be found here . This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”). If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at [email protected] What You Will Bring · Minimum 2-4 years of related work experience in a customer service or lease-end environment. • Bilingual a plus. · High School Diploma or GED required. · Bachelor’s degree or equivalent work experience preferred. · Proven track record with delivering seamless customer experiences. · Ability to thrive in a performance coaching environment. · Excellent verbal, written and interpersonal communication skills to deliver superior customer experience. · Must be self-motivator and self-starter. · Exceptional listening, critical-thinking and analytical abilities to grasp key points from detailed phone calls and reports. · Exceptional organizational and time-management skills · Ability to effectively deal with people at all levels inside and outside of the Company. · Ability to multitask and successfully operate in a fast paced, team environment. · Must adapt well to change and successfully set and adjust priorities as needed. · Ability to work well under pressure and meet deadlines WORK ENVIRONMENT Employees in this class are subject to extended periods of sitting, standing, and walking, vision to monitor and moderate noise levels. Work is performed in an at home and office environment. The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range. California Privacy Notice This notice only applies to our applicants who reside in the State of California. The latest version of our Privacy Policy can be found here . This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”). If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at [email protected]

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