Business Applications Specialist Service

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    "ExternalQualificationsStr": "<p>For this role, you will need to have:&nbsp;</p><ul><li>Education in Computer Science, Computer Engineering or related technical field. Masters Degree is a plus.</li><li>Good IT delivery skills.</li><li>Experience in IT Operations and Compliance</li><li>Working knowledge of Salesforce Service Cloud. Experience with related enterprise applications such as Oracle (EBS, Service, Reporting), CPQ and legacy systems is considered a strong plus.</li><li>Understanding of and experience with best practice methodologies&nbsp;</li><li>Is recognized as an expert in own area within the organization.</li><li>Provides specialized depth and/or breadth of expertise.</li><li>Interprets internal or external business issues and recommends solutions/best&nbsp;<br>practices.</li><li>Works independently, with guidance in only the most complex situations.</li><li>Over 5 years’ experience technical and functional in IT, in relevant domain (Sales, Service, Marketing, SCM, Finance, HR, etc.</li></ul><p>&nbsp;</p><p><strong>Canon Core Behaviours​</strong></p><ul><li>Drive for results</li><li>Focus on the Customer</li><li>Take ownership and accountability</li><li>Act as a team player</li><li>Shows courage and conviction</li><li>People orientated</li><li>Caring for self and others</li></ul><p>&nbsp;</p><p><strong>Job Family: IT Development&nbsp;</strong></p><p><strong>Grade: 12</strong></p>",
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    "ExternalResponsibilitiesStr": "<p>As Business Applications Specialist Salesforce Service, your key responsibilities will be to:&nbsp;</p><ol><li>Design and support with solution requirements:&nbsp;<ol><li>Translate solution requirements into solution designs independently assess the impact of the IT solution with the Business applications to &nbsp;provide estimates on effort, costs and timelines for project proposals. Identify solution risks to direct related test plans</li><li>Follow and protect the &nbsp;design principles, such as no customizations, design for flexibility</li><li>Drive the delivery and implementation of the resulting IT solutions in the&nbsp;<br>business</li><li>Drive to manage functional template boundaries (data, process, technology) &nbsp;and agree deviations with Solution Control</li><li>Be recognized as technical and functional expert in their respective working modules by business</li></ol></li><li>Be part of change management/ user adoption of the solution, by providing expertise of specific BU/function e2e business process. Drive project to ensure that new features are adopted appropriately.</li><li>Support production support:&nbsp;<ol><li>Participate in incident analysis and problem resolution where&nbsp;<br>expertise is required and / or where the issues are complex or impact&nbsp;<br>multiple processes (3rd line consultancy and 4th line resolution)</li><li>Participate in trend analysis of all incidents and Root Cause Analysis of Major/Top incidents&nbsp;</li><li>Drive resulting improvements preventing reoccurrence by either technical&nbsp;<br>refactoring that can be absorbed in project releases or propose changes for&nbsp;<br>budget approval</li></ol></li><li>Support Compliancy controls for the delivery of applications with evidence:&nbsp;<ol><li>zero deficiency target</li><li>Adhere to IT General Control (ITGC) &amp; IT Application Control (ITAC) process / Execution</li><li>Assess the materiality of any related Deficiency incident and ensure implementation of mitigation and remediation. Ensure the correct production and collation of evidence.</li><li>Apply data migration, release management, and SOD/UAM controls&nbsp;</li><li>Provide consultancy on the ownership of controls and support the testing of these controls to IT Operations as required</li><li>Provide consultancy on the ownership of controls and support the testing of&nbsp;<br>these controls to IT Operations as required.</li></ol></li><li><strong>Contribuition:&nbsp;</strong><ol><li>Contribute and adhere to solutioning policies, principles and standard</li><li>Contribute to the Domains and Communities of Practice</li><li>Serve as best practice/quality resource within Domain, guide team members<br>in resolving complex issues, train/mentor junior team members</li></ol></li></ol><p>&nbsp;</p>",
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