Resident Liaison Officer

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    "id": "829",
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    "location": {
      "city": "London",
      "state": "London, City of",
      "postalCode": "SW18 4LR",
      "addressCountry": "United Kingdom"
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    "datePosted": "2026-05-15",
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    "description": "<p><span style=\"font-weight: bold\">Salary Range</span><span><span style=\"font-weight: bold\">:</span> Up to £30,000 gross per annum, car allowance and millage provided on top</span></p>\n<p><span style=\"font-weight: bold\">Contract type</span><span><span style=\"font-weight: bold\">:</span> Full-time</span></p>\n<p><span><span style=\"font-weight: bold\">Location:</span> London all areas</span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Please note: This role is subject to a satisfactory Disclosure and Barring Service (DBS) check.</span></p>\n<p><br></p>\n<p>We are seeking an enthusiastic, proactive, and experienced <span style=\"font-weight: bold\">Resident Liaison Officer</span> with excellent communication and customer service skills.</p>\n<p><br></p>\n<p>You will be the primary point of contact between the project team and residents, leading resident liaison work and ensuring minimal disruption, successful access arrangements, and a smooth refurbishment process for residents.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Your responsibilities will include:</span></p>\n<ul>\n<li>Communicate with residents to organise property visits</li>\n<li>Regularly visit residents' homes to conduct property surveys and establish what type of refurbishment work needs to be done</li>\n<li>Be the bridge that minimises disruptions and ensures projects proceed seamlessly, generating resident satisfaction and loyalty</li>\n<li>Collaborate with the site team to ensure that the refurbishment work required gets done based on the agreed timelines</li>\n<li>Handle complaints patiently and efficiently </li>\n<li>Keep project trackers updated in line with the program of works </li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Do you have what it takes?</span></p>\n<ul>\n<li><span style=\"font-weight: bold\">Driving licence and access to your own vehicle (essential)</span></li>\n<li>A customer-focused mindset</li>\n<li>Comfortable using Microsoft Office and IT systems</li>\n<li>Strong problem-solving and complaint-handling skills</li>\n<li>Excellent verbal and written communication</li>\n<li>Reliable, punctual, and well-organised</li>\n<li>Able to prioritise, multitask, and adapt to changing deadlines<br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Desirable qualifications but not essential:</span></p>\n<ul>\n<li><span>Health &amp; Safety Awareness</span></li>\n<li><span>First Aid qualification</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Why work with us? Here are some of the brilliant benefits you could get as a Resident Liaison Officer:</span></p>\n<ul>\n<li><span>23 days of holiday per year, excluding Bank Holidays (+ get more days with length of service)</span><br></li>\n<li><span>Up to £2,000 reward for successful recommendations as part of our referral scheme</span></li>\n<li><span>Significant savings on daily shopping through our benefits portal</span><br></li>\n<li><span>A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year</span><br></li>\n<li><span>A supportive culture and a great team with exceptional talent and experience</span></li>\n<li><span>Trained Mental Health First Aiders support</span></li>\n<li><span>Annual training budget so you can focus on your personal and professional development and much more… </span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">About us: </span></p>\n<p>With over 20 years of success behind us, PiLON began an exciting new chapter in 2024 as part of the <a href=\"https://unitedliving.co.uk/\" target=\"_blank\" rel=\"noopener noreferrer\">United Infrastructure Group</a>. This growth means more opportunity, broader expertise, and long-term stability for our teams - and a stronger platform for people to build lasting careers.</p>\n<p> </p>\n<p>We specialise in planned maintenance and refurbishment within the social housing sector and are known for delivering high-quality work with care, consistency, and respect for the communities we serve.</p>\n<p> </p>\n<p>At PiLON, we don’t just hire for skills - we hire for attitude, potential, and values. We actively welcome people from a wide range of backgrounds, knowing that diverse teams perform better and create better outcomes. Our commitment to inclusion is reflected in our membership of the <a href=\"https://www.bpicnetwork.com/\" target=\"_blank\" rel=\"noopener noreferrer\">Black Professionals in Construction Network</a>, supporting positive change across the built environment.</p>\n<p> </p>\n<p>If you’re reliable, motivated, and looking for a role where your work genuinely matters, PiLON offers a supportive environment, opportunities to develop, and the chance to be proud of what you do every day.</p>",
    "compensation": " Up to £30,000 per annum",
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    "jobOpeningName": "Resident Liaison Officer",
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    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://pilon.bamboohr.com/careers/829",
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