Associate Director of Operations (Health Homes)

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    "datePosted": "2024-08-30T04:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p><em>Essen Health Care is the largest privately held, multispecialty medical group in New York, providing high-quality, compassionate care to some of the state’s most vulnerable and underserved residents.</em></p>\n<p> </p>\n<p><em>Founded in 1999, we’ve grown from a single primary care office into a network of 50+ locations offering urgent care, primary care and specialty services, from women’s health to endocrinology and psychiatry. We also provide nursing home support, care management, and in-home care through our Essen House Calls program. Guided by a Population Health model, our team of 500+ providers deliver care in-person, at home, or via telehealth, ensuring patients get the support they need when and where they need it.</em></p>\n<p> </p>\n<p><em>We’re looking for talented, motivated individuals to join our growing team. Whether you’re a medical provider, administrator, or operations professional, there’s a career here for you. Join us in making a real difference in the health of our community.</em></p>\n<h2>Job Summary</h2>\n<p>The incumbent will oversee programmatic operations for the <strong>BAHN</strong>  Lead Health Home’s Care Management Agency.  Working with the AVP of Operations to provide oversight and ensure quality service delivery is provided to members of the program. </p>\n<h2>Responsibilities</h2>\n<li>Provide direct supervision to General Manager(s) and closely monitor and manage the daily operations of the health home program, ensuring that all services are delivered effectively and efficiently.</li>\n<li>Hiring, training, and evaluating team members. </li>\n<li>Oversee the development and implementation of care plans for patients, ensuring that they receive comprehensive, coordinated care.</li>\n<li>Develop and implement programs and initiatives to improve patient outcomes, service delivery, and overall program effectiveness.</li>\n<li>Ensure that the health home operations comply with federal, state, and local regulations, as well as organizational policies and procedures. </li>\n<li>Implement and manage quality improvement initiatives to enhance service delivery and patient satisfaction.</li>\n<li>Collect and analyze operational data to identify trends and areas for improvement, and prepare reports for senior management and stakeholders. </li>\n<li>Collaborate with internal and external stakeholders, including healthcare providers, community organizations, and regulatory bodies, to enhance program services and outcomes.</li>\n<li>Participate in strategic planning activities to align the health home program with broader organizational goals and objectives.</li>\n<li>Serve as an advocate for patients, ensuring they receive the necessary support and resources for their health and well-being</li>\n<li>Leverage health information technology, such as electronic health records (EHR), to improve patient care and operational efficiency.</li>\n<li>Perform other duties as assigned by the Director of Operations. </li>\n<h2>Qualifications</h2>\n<p><strong>Education and Experience:</strong></p>\n<ul>\n <li>Bachelor's degree in social science, healthcare administration, social work or human services; related experience in health care, specialized populations, and HIV treatment and prevention. Master's degree in social work with NYS license is preferred. </li>\n <li>Three (3) years’ experience working with currently or formerly homeless populations and individuals with chronic conditions, including HIV, mental health disorders, and those living with HIV in a social service or medical setting; with a strong background in staff supervision experience. </li>\n <li>At least (2) years in a supervisory position in a health care or social service setting. </li>\n <li>Demonstrated knowledge of Care Management and Health Home outreach & enrollment </li>\n <li>Strong knowledge of Microsoft Office Suite (Word, Visio, Excel).</li>\n</ul>\n<p> </p>\n<p><strong>Job Requirements:</strong></p>\n<ul>\n <li>Demonstrate judgment of safety, boundaries, and confidentiality issues. </li>\n <li>Strong understanding and sensitivity to multi-cultural values, beliefs, and attitudes of both internal and external contacts. </li>\n <li>Demonstrate appropriate leadership behaviors following the organization's vision, mission, and values</li>\n <li>Motivational in a positive team environment</li>\n <li>Strong organizational and interpersonal skills</li>\n <li>Attend all meetings related to Health Home operations</li>\n <li>Excellent time management skills and ability to multi-task</li>\n <li>Proficiency in Spanish and other languages preferred</li>\n</ul>\n<p> </p>\n<h2>Equal Opportunity Employer</h2>\n<p><strong><em>Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.</em></strong></p>",
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