EMR Help Desk Support Analyst

{
  "content_hash": "da072c5a583701a1b986ad30453cc274587eda76ecf2280f3095f3ce33b64e2e",
  "source_hash": "233da8a9b581de3acc5b1dc325e5d48eda02a4476ff190bf5998ee91d9452528",
  "last_changed_at": "2026-06-06T11:59:31.788Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Central Administration, Forest Hills, NY, US, Forest Hills, NY",
    "city": "Central Administration",
    "region": "NY",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T11:59:31.748Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Central Administration, Forest Hills, NY, US, Forest Hills, NY",
      "city": "Central Administration",
      "region": "NY",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": "remote",
  "salary_period": null,
  "workplace_type": "remote",
  "salary_currency": null
}

{}

{
  "detail": {
    "links": [
      {
        "title": "EMR Help Desk Support Analyst JD Revised.doc",
        "schema": "ded97912-6e16-4b2f-985e-df335b752a5f",
        "targetSchema": "doc",
        "payLoadArguments": [
          {
            "argumentPath": "0581/WNVPD0000176622/Client/Recruitment/RecruitmentDocs/",
            "argumentValue": "EMR Help Desk Support Analyst JD Revised.doc"
          }
        ]
      }
    ],
    "itemID": "9200485468537_1",
    "postDate": "2022-04-12T15:53:00.000-04:00",
    "workLevelCode": {
      "shortName": "Full Time"
    },
    "customFieldGroup": {
      "dateFields": [
        {
          "nameCode": {
            "codeValue": "PostingDate"
          },
          "dateValue": "2022-04-12T15:53Z"
        },
        {
          "nameCode": {
            "codeValue": "CurrentServerDateTime"
          },
          "dateValue": "2026-06-06T07:59Z"
        }
      ],
      "numberFields": [
        {
          "numberValue": 0,
          "categoryCode": {
            "codeValue": "ApplicantCount"
          }
        },
        {
          "categoryCode": {
            "codeValue": "AwardAmount"
          }
        }
      ],
      "stringFields": [
        {
          "nameCode": {
            "codeValue": "ExternalJobID"
          },
          "stringValue": "402491"
        },
        {
          "nameCode": {
            "codeValue": "CareerCenterRefId"
          }
        },
        {
          "nameCode": {
            "codeValue": "GuidelineOid"
          }
        },
        {
          "nameCode": {
            "codeValue": "CurrencySymbolOrCode"
          }
        },
        {
          "nameCode": {
            "codeValue": "HomeDepartment"
          },
          "stringValue": ""
        },
        {
          "nameCode": {
            "codeValue": "JobClass"
          }
        }
      ],
      "indicatorFields": [
        {
          "nameCode": {
            "codeValue": "PriortyStatusFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "InternalPostingFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "MinValue"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsVsidApplicable"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForExtPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForIntPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsMonetaryFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsNonMonetaryFlag"
          },
          "indicatorValue": false
        }
      ]
    },
    "requisitionTitle": "EMR Help Desk Support Analyst",
    "clientRequisitionID": "6289",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
        "address": {
          "cityName": "Forest Hills",
          "postalCode": "11375",
          "countrySubdivisionLevel1": {
            "codeValue": "NY"
          }
        },
        "nameCode": {
          "shortName": "Central Administration, Forest Hills, NY, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "requisitionDescription": "<div><div><div><div><div><div><link href=\"https://cdn.jsdelivr.net/npm/[email protected]/css/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://cdn.jsdelivr.net/npm/[email protected]/css/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Arial\",sans-serif;'><span style=\"font-size:15px;\">The EMR Help Desk Support Analyst is responsible for managing the EMR Help Desk to ensure that all EMR users are supported in a timely manner. &nbsp;The role includes both tasks performed onsite with the customers and offsite at the office. Core tasks include customer service support, documentation, assisting with trainings, troubleshooting issues, assisting with system implementation and go live tasks and other projects to meet the needs of the department and the organization.</span></p><p style='margin:0in;margin-bottom:.0001pt;font-size:16px;font-family:\"Arial\",sans-serif;'><span style=\"font-size:15px;\">&nbsp;</span></p><p style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Essential Functions:</span></strong></p><ul style=\"list-style-type: disc;margin-left:0.25in;\"><li><span style='font-family:\"Arial\",sans-serif;font-size:11.0pt;color:windowtext;'>Manage and organize the EMR Help Desk</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:11.0pt;color:windowtext;'>Provide first level remote and on-site customer services support to EMR Users</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:11.0pt;color:windowtext;'>Troubleshoot issues and escalate as needed in a timely and concise manner; ensure that all issues are properly logged, prioritized and resolution/follow-up is completed</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:11.0pt;color:windowtext;'>Assist in creating and updating Manuals and Reference Guides as needed</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:11.0pt;color:windowtext;'>Assist with Training support and testing the system</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:11.0pt;color:windowtext;'>Assist with Implementation and Go Live Tasks as needed</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:11.0pt;color:windowtext;'>Other related duties as assigned</span></li></ul><p style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;margin-left:.25in;text-align:justify;'><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><p style='margin:0in;margin-bottom:.0001pt;font-size:13px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Minimum Qualifications:</span></strong></p><ul style=\"list-style-type: disc;margin-left:0in;\"><li><span style='font-family:\"Arial\",sans-serif;font-size:15px;'>Bachelors Degree</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:15px;'>Familiarity with the behavioral health care/human services industry, or other similar health care practices</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:15px;'>Minimum of two years Help Desk experience implementing EMR systems</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:15px;'>Analytical skills to identify problems and offer solutions</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:15px;'>Experience in delivering or using EMR systems or high volume real time transaction systems&nbsp;</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:15px;'>Ability to work in MS Word and MS Excel at an intermediate level</span></li></ul><p style=\"margin-top:0in;margin-right:0in;margin-bottom:4.0pt;margin-left:24.0pt;text-indent:-6.0pt;line-height:12.0pt;font-size:13px;font-family:TheSans-B5Plain;color:black;text-align:justify;\"><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>&nbsp;</span></p><p style=\"margin-top:0in;margin-right:0in;margin-bottom:4.0pt;margin-left:24.0pt;text-indent:-6.0pt;line-height:12.0pt;font-size:13px;font-family:TheSans-B5Plain;color:black;\"><strong><span style='font-size:15px;font-family:\"Arial\",sans-serif;'>Preferred Qualifications:</span></strong></p><ul style=\"list-style-type: disc;margin-left:0.25in;\"><li><span style='font-family:\"Arial\",sans-serif;font-size:15px;'>Knowledge of Welligent&nbsp;</span></li><li><span style='font-family:\"Arial\",sans-serif;font-size:15px;'>Experience as a &ldquo;super-user&rdquo; or help desk support</span></li></ul></div></div></div></div></div></div></div></div>\n",
    "sponsoredVisaTypeCodes": []
  },
  "list_job": {
    "links": [],
    "itemID": "9200485468537_1",
    "postDate": "2022-04-12T15:53:00.000-04:00",
    "workLevelCode": {
      "shortName": "Full Time"
    },
    "customFieldGroup": {
      "dateFields": [
        {
          "nameCode": {
            "codeValue": "PostingDate"
          },
          "dateValue": "2022-04-12T15:53Z"
        },
        {
          "nameCode": {
            "codeValue": "CurrentServerDateTime"
          },
          "dateValue": "2026-06-06T07:59Z"
        }
      ],
      "numberFields": [
        {
          "numberValue": 0,
          "categoryCode": {
            "codeValue": "ApplicantCount"
          }
        },
        {
          "categoryCode": {
            "codeValue": "AwardAmount"
          }
        }
      ],
      "stringFields": [
        {
          "nameCode": {
            "codeValue": "ExternalJobID"
          },
          "stringValue": "402491"
        },
        {
          "nameCode": {
            "codeValue": "CareerCenterRefId"
          }
        },
        {
          "nameCode": {
            "codeValue": "GuidelineOid"
          }
        },
        {
          "nameCode": {
            "codeValue": "CurrencySymbolOrCode"
          }
        },
        {
          "nameCode": {
            "codeValue": "HomeDepartment"
          },
          "stringValue": ""
        },
        {
          "nameCode": {
            "codeValue": "JobClass"
          }
        }
      ],
      "indicatorFields": [
        {
          "nameCode": {
            "codeValue": "PriortyStatusFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "InternalPostingFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "MinValue"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsVsidApplicable"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForExtPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForIntPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsMonetaryFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsNonMonetaryFlag"
          },
          "indicatorValue": false
        }
      ]
    },
    "requisitionTitle": "EMR Help Desk Support Analyst",
    "clientRequisitionID": "6289",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
        "address": {
          "cityName": "Forest Hills",
          "postalCode": "11375",
          "countrySubdivisionLevel1": {
            "codeValue": "NY"
          }
        },
        "nameCode": {
          "shortName": "Central Administration, Forest Hills, NY, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "sponsoredVisaTypeCodes": []
  },
  "detail_meta": {
    "url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/402491?cid=24ee7d9f-e860-434e-be07-a603f0158563&ccId=19000101_000001&lang=en_US&locale=en_US",
    "http_status": 200,
    "content_type": "application/json;charset=UTF-8",
    "response_bytes": 8584
  },
  "detail_errors": []
}