IT Specialist

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    "id": "125",
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    "departmentLabel": "Customer Success & Support",
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    "location": {
      "city": "Mandaue",
      "state": "Cebu",
      "postalCode": "6014",
      "addressCountry": "Philippines"
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    "datePosted": "2026-04-15",
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    "description": "<p><span style=\"font-weight: bold\">Job Summary</span></p>\n<p><br></p>\n<p>The Information Technology (IT) Specialist is responsible for the health, security, and<br>optimization of Timeless Medical Systems’ digital and physical infrastructure. This role focuses<br>on the end-to-end lifecycle of staff hardware and software, ensuring that all team members<br>have the tools and access necessary to perform their duties securely and efficiently. The IT<br>Specialist will manage our cloud environments (AWS/Azure) and maintain high standards for<br>data integrity and system uptime.<br></p>\n<p><br></p>\n<p>Your employment duties will consist of an Information Technology Specialist required by the<br>Company and listed below. This list is not to be taken as fixed or exhaustive however, and you<br>will be expected to perform any reasonable employment task assigned by a leader.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Staff Onboarding &amp; Hardware Management</span></p>\n<p><br></p>\n<ul>\n<li>Lifecycle Management: Support the procurement, configuration, and deployment of all<br>company hardware (laptops, peripherals, and mobile devices).</li>\n<li>Workstation Setup: Execute standardized hardware imaging and setup for new hires,<br>ensuring all physical equipment is ergonomically and technically sound.</li>\n<li>Inventory Control: Maintain an accurate asset database of all hardware, including serial<br>numbers, warranty status, and hardware health logs.</li>\n<li>Offboarding: Manage the secure retrieval and data sanitization of hardware from<br>departing staff.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Application &amp; Systems Administration</span></p>\n<p><br></p>\n<ul>\n<li>Identity &amp; Access Management (IAM): Provision and manage user accounts across<br>Microsoft 365, Google Workspace, and internal applications using role-based access<br>controls.</li>\n<li>Cloud Infrastructure: Assist in the maintenance and monitoring of AWS and Azure<br>environments, including LAMP stack configurations.</li>\n<li>Security &amp; Compliance: Deploy and manage endpoint protection (EDR), Multi-Factor<br>Authentication (MFA), and VPN services to ensure a \"Security First\" environment.</li>\n<li>Software Patching: Maintain a rigorous schedule for OS and third-party application<br>updates to mitigate vulnerabilities.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Technical Support &amp; Operations</span></p>\n<p><br></p>\n<ul>\n<li>Tier 1 &amp; 2 Support: Act as the primary point of contact for staff technical issues,<br>providing timely resolutions for hardware and software hurdles.</li>\n<li>Network Stability: Monitor and maintain office network infrastructure, including Wi-Fi<br>connectivity, firewalls, and local servers.</li>\n<li>Documentation: Create and update internal \"How-To\" guides for staff and maintain<br>detailed technical documentation for all system configurations.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Job Requirements</span></p>\n<p><br></p>\n<ul>\n<li>Education: Bachelor’s degree in Computer Science, Information Technology, or a related<br>field (or equivalent professional experience).</li>\n<li>Experience: 3+ years in an IT support or systems administration role, preferably within a<br>medical or high-security environment. \n<ul>\n<li>Technical Skills: * Proficiency in Windows and macOS administration.</li>\n<li>Hands-on experience with Cloud platforms (AWS/Azure).</li>\n<li>Familiarity with LAMP stacks (Linux, Apache, MySQL, PHP).</li>\n<li>Knowledge of networking protocols (TCP/IP, DNS, DHCP).</li>\n<li>Certifications (Preferred): CompTIA A+, Network+, Security+, or AWS/Azure Cloud<br>Practitioner.</li>\n</ul>\n</li>\n<li>Strong written and oral communication skills.</li>\n<li>Excellent organization and attention to detail.</li>\n<li>Ability to prioritize and manage demands.</li>\n<li>Integrity and work ethic.</li>\n<li>Ability to accept and integrate constructive feedback.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Work Conditions:</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Extended periods of sitting.</span></li>\n<li><span style=\"font-size: 12pt\">Operation of desktop computer and peripherals.</span></li>\n<li><span style=\"font-size: 12pt\">Flexible availability required including evenings, nights, holidays, and on call shifts.</span></li>\n<li><span style=\"font-size: 12pt\">Must be able to lift and move computer equipment (up to 30 lbs).</span></li>\n</ul>\n<p><br></p>",
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    "jobOpeningName": "IT Specialist",
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    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://timelessmedical.bamboohr.com/careers/125",
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