Technical Support Remote Engineers (VIE) - Poland (Temp. Contract - 12 months)

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  "language": "en",
  "location": {
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{
  "id": "2658565",
  "name": "Technical Support Remote Engineers (VIE) - Poland (Temp. Contract - 12 months)",
  "office": "Poland - Poznan",
  "keywords": [],
  "schedule": "full-time",
  "createdAt": "2026-06-04T10:40:24+00:00",
  "seniority": "experienced",
  "department": "Services",
  "occupation": "technical_customer_service",
  "subcompany": "Sungrow Power France",
  "employmentType": "temporary",
  "jobDescriptions": [
    {
      "name": "Your mission",
      "value": "<p style=\"margin:0px 0px 10px;font-family:Inter, sans-serif;font-size:13px;font-weight:400;line-height:20px;color:rgb(62,63,66);font-style:normal;text-transform:none;background-color:rgb(255,255,255);\">Bonjour et bienvenue ! We are so glad to have you here with us at Sungrow - one of the world's leading forces in clean energy technology. If you are passionate about renewables, love solving technical puzzles, and want to grow in a truly international environment, then keep reading - this one is for you.</p><p style=\"margin:0px 0px 10px;font-family:Inter, sans-serif;font-size:13px;font-weight:400;line-height:20px;color:rgb(62,63,66);font-style:normal;text-transform:none;background-color:rgb(255,255,255);\">As a <strong style=\"font-weight:600;font-family:inherit;\">Technical Support Remote Engineer (VIE)</strong> based at our hotline hub in Poznań, Poland, your day-to-day will look a lot like this:</p><ul style=\"margin:0.25em 0px;padding:0px;font-family:Inter, sans-serif;font-size:13px;font-weight:400;color:rgb(62,63,66);font-style:normal;text-transform:none;background-color:rgb(255,255,255);\"><li style=\"line-height:20px;font-family:inherit;margin:0.25em 0px;font-size:13px;font-weight:400;\">Be the go-to technical expert on our hotline, supporting distributors, installers, and end users across the French market with confidence and care.</li><li style=\"line-height:20px;font-family:inherit;margin:0.25em 0px;font-size:13px;font-weight:400;\">Manage and resolve incoming tickets efficiently, ensuring every customer query is handled with precision and a smile.</li><li style=\"line-height:20px;font-family:inherit;margin:0.25em 0px;font-size:13px;font-weight:400;\">Create and record FAQ content and online training courses tailored to the needs of your region, making knowledge accessible to all.</li><li style=\"line-height:20px;font-family:inherit;margin:0.25em 0px;font-size:13px;font-weight:400;\">Document processes, solutions, and best practices to continuously improve the support experience.</li><li style=\"line-height:20px;font-family:inherit;margin:0.25em 0px;font-size:13px;font-weight:400;\">Prepare and deliver regular performance reports - weekly, monthly, quarterly, and annually - to keep the department centre informed and aligned.</li><li style=\"line-height:20px;font-family:inherit;margin:0.25em 0px;font-size:13px;font-weight:400;\">Contribute actively to the continuous improvement of our remote support operations in a fast-paced, international team.</li></ul>"
    },
    {
      "name": "Your profile",
      "value": "<p style=\"margin:0px 0px 10px;font-family:Inter, sans-serif;font-size:13px;font-weight:400;line-height:20px;color:rgb(62,63,66);font-style:normal;text-transform:none;background-color:rgb(255,255,255);\">Alright, now that you have a feel for what the role is about - let's talk about you! To thrive in this position and truly enjoy the journey, your background should ideally look something like this:</p><ul style=\"margin:0.25em 0px;padding:0px;font-family:Inter, sans-serif;font-size:13px;font-weight:400;color:rgb(62,63,66);font-style:normal;text-transform:none;background-color:rgb(255,255,255);\"><li style=\"line-height:20px;font-family:inherit;margin:0.25em 0px;font-size:13px;font-weight:400;\">A Bachelor's degree or higher in Electrical Engineering or a related field - or equivalent hands-on experience that tells the same story.</li><li style=\"line-height:20px;font-family:inherit;margin:0.25em 0px;font-size:13px;font-weight:400;\">Some previous exposure to the energy sector is a real plus - whether through internships, projects, or professional experience.</li><li style=\"line-height:20px;font-family:inherit;margin:0.25em 0px;font-size:13px;font-weight:400;\">A genuine passion for clean technology and a strong drive to keep learning and growing in this space.</li><li style=\"line-height:20px;font-family:inherit;margin:0.25em 0px;font-size:13px;font-weight:400;\">Excellent command of both <strong style=\"font-weight:600;font-family:inherit;\">French and English at C1 level or above</strong> - you will be supporting French-speaking customers and collaborating in English daily.</li><li style=\"line-height:20px;font-family:inherit;margin:0.25em 0px;font-size:13px;font-weight:400;\">Strong proficiency in Microsoft Office tools - Word, Excel, PowerPoint, you know the drill.</li><li style=\"line-height:20px;font-family:inherit;margin:0.25em 0px;font-size:13px;font-weight:400;\">The ability to work independently, stay focused, and adapt quickly in a dynamic environment.</li><li style=\"line-height:20px;font-family:inherit;margin:0.25em 0px;font-size:13px;font-weight:400;\">A quick-learning mindset and the curiosity to deepen your knowledge in the renewable energy world.</li></ul><p style=\"margin:0px 0px 10px;font-family:Inter, sans-serif;font-size:13px;font-weight:400;line-height:20px;color:rgb(62,63,66);font-style:normal;text-transform:none;background-color:rgb(255,255,255);\">And don't worry - if you tick most but not all of these boxes, we still want to hear from you. We are not looking for a perfect checklist; we are looking for the right person.</p>"
    },
    {
      "name": "Why us?",
      "value": "<p style=\"margin:0px 0px 10px;font-family:Inter, sans-serif;font-size:13px;font-weight:400;line-height:20px;color:rgb(62,63,66);font-style:normal;text-transform:none;background-color:rgb(255,255,255);\">At Sungrow's Technical Support team, you will be joining a group of driven, collaborative professionals who genuinely care about the energy transition. This is not just a support role - it is a front-row seat to the future of clean energy, where your work directly impacts customers across France and beyond.</p><p style=\"margin:0px 0px 10px;font-family:Inter, sans-serif;font-size:13px;font-weight:400;line-height:20px;color:rgb(62,63,66);font-style:normal;text-transform:none;background-color:rgb(255,255,255);\">You will benefit from:</p><ul style=\"margin:0.25em 0px;padding:0px;font-family:Inter, sans-serif;font-size:13px;font-weight:400;color:rgb(62,63,66);font-style:normal;text-transform:none;background-color:rgb(255,255,255);\"><li style=\"line-height:20px;font-family:inherit;margin:0.25em 0px;font-size:13px;font-weight:400;\">A <strong style=\"font-weight:600;font-family:inherit;\">VIE contract</strong> - a unique opportunity for young European professionals to gain international work experience in a global greentech leader.</li><li style=\"line-height:20px;font-family:inherit;margin:0.25em 0px;font-size:13px;font-weight:400;\">A structured, supportive environment where your development is taken seriously - with access to training, resources, and a team that has your back.</li><li style=\"line-height:20px;font-family:inherit;margin:0.25em 0px;font-size:13px;font-weight:400;\">The chance to build deep expertise in solar, storage, and clean energy technology - skills that are increasingly in demand worldwide.</li><li style=\"line-height:20px;font-family:inherit;margin:0.25em 0px;font-size:13px;font-weight:400;\">A multicultural, international team based in Poznań, with strong connections to Sungrow's European network.</li><li style=\"line-height:20px;font-family:inherit;margin:0.25em 0px;font-size:13px;font-weight:400;\">Real impact from day one - your contributions to the French market will be visible, measurable, and meaningful.</li></ul>"
    }
  ],
  "occupationCategory": "customer_support_and_client_care",
  "recruitingCategory": "40hrs - HC"
}