IT Support Technician

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  "last_changed_at": "2026-06-02T12:36:07.428Z",
  "active_status": "active"
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  "language": "en",
  "location": {
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    "city": "Calgary",
    "region": "AB",
    "country": "Canada",
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    "url": "https://agatlaboratories.applytojob.com/apply/jobs/details/EYFbyCqtZR?&",
    "heading": "IT Support Technician",
    "html_title": "JazzHR » Job Listings",
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    "description_html": "<span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>Your future is bright at AGAT!</b><br><br>At AGAT Laboratories, we are the next step in your career! By joining AGAT, you become part of a dynamic, purpose-driven team that fosters innovation, collaboration, and personal growth. Our dedicated professionals come together every day with passion and determination, leveraging cutting-edge science to deliver solutions that drive progress and create a more sustainable, healthier world.</span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">We are seeking a motivated and technically skilled IT Support Technician to join our team. This role combines end-user support, Microsoft 365 administration, hardware deployment, network cabling, and cybersecurity awareness initiatives. The successful candidate will work closely with internal IT teams to support users, systems, and infrastructure across multiple business locations.</span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>What You Will Be Doing</b></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>End User Support</b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Provide first and second-level technical support for desktop, laptop, mobile device, printer, and peripheral issues.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Troubleshoot and resolve hardware, software, network, and connectivity issues.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Respond to, document, and manage support requests through the IT ticketing system while maintaining established service levels.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Escalate complex issues to senior IT staff and vendors when required.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Assist users with Microsoft Office, Microsoft 365 applications, and business-specific software.</span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>Microsoft 365 Administration</b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Create, modify, disable, and manage Microsoft 365 user accounts.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Assign, remove, and troubleshoot Microsoft 365 licensing.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Configure and support Exchange Online mailboxes, shared mailboxes, distribution groups, and Microsoft Teams.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Assist with account security, password resets, Multi-Factor Authentication (MFA), and Conditional Access troubleshooting.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Support user onboarding, offboarding, and account lifecycle management.</span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>Infrastructure & Network Support</b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Install, test, label, and document Ethernet cabling at AGAT facilities.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Travel between company locations to perform network, workstation, and infrastructure installations.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Deploy and configure switches, wireless access points, conference room technology, printers, and related equipment.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Assist with workstation deployments, office moves, and technology upgrades.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Maintain accurate documentation of network drops, hardware inventory, and site technology assets.</span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>Cybersecurity & Monitoring</b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Support cybersecurity awareness initiatives and phishing simulation campaigns.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Assist with endpoint protection, vulnerability remediation, and security best practices.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Monitor system alerts using network and infrastructure monitoring tools.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Report and escalate security concerns and incidents according to established procedures.</span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>Project & Operational Support</b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Assist with IT infrastructure, system migration, and technology deployment projects.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Collaborate with network, systems, and helpdesk teams on ongoing initiatives.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Maintain IT asset inventories and lifecycle records.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Contribute to process improvements, documentation, and standardization efforts.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Perform other related duties as assigned.</span></span></span></span></li></ul><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>What You Bring to the Table</b></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>Required Qualifications</b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Post-secondary degree, diploma, or certification in Information Technology, Computer Science, or a related field, or equivalent work experience.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Minimum 2-5 years of experience supporting Windows-based environments.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Experience administering Microsoft 365 and Exchange Online.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Strong understanding of Active Directory, Entra ID (Azure AD), Microsoft Teams, and user account administration.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Experience with ticketing systems, asset management platforms, and endpoint management tools.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Strong troubleshooting and problem-solving skills.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Excellent verbal and written communication skills.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Ability to prioritize tasks and work effectively in a fast-paced environment.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Strong customer service orientation and attention to detail.</span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>Technical Skills</b></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Experience with one or more of the following technologies is considered an asset:</span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Microsoft Intune / Endpoint Manager</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Windows Server administration</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">PowerShell scripting and automation</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">WSUS and patch management</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Microsoft Defender for Endpoint</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">SolarWinds or similar monitoring platforms</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Serv-U FTP administration</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Neat Bar and conference room technology</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Network switching, wireless networking, and structured cabling</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Cybersecurity awareness and security monitoring platforms</span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>Additional Requirements</b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Valid driver's license and reliable personal vehicle.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Willingness to travel between AGAT locations within the city and occasionally to other locations as required.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Ability to lift and move computer equipment, monitors, printers, and related hardware (up to 50 lbs).</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Comfortable working in office, laboratory, warehouse, and field environments.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Willingness to work outside regular business hours in an on-call rotation and during planned maintenance, projects, or emergency situations.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Willingness to use a personal mobile phone for business communications (phone allowance provided).</span></span></span></span></li></ul><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>Preferred Qualifications</b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Experience supporting multi-site enterprise environments.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Experience supporting 1,000+ users across multiple locations.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Industry certifications such as CompTIA A+, Network+, Security+, Microsoft Fundamentals, or Microsoft Certified Administrator Associate.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Bilingual (English/French) is considered an asset.</span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>Who We Are:</b><br><br>AGAT Laboratories is a premier full-service laboratory operating at the cutting edge of science and innovation across North America. Our expertise spans geochemistry, biochemistry, chemistry, microbiology, geology, and engineering, enabling us to deliver comprehensive analytical solutions. These services drive progress in industries such as Mining, Environmental, Energy, Transportation, Industrial, Agri-Food, and Life Sciences.<br><br>We pride ourselves on our state-of-the-art technology, diverse expertise, and commitment to providing precise, timely, and reliable results. Beyond our technical excellence, AGAT Laboratories believes in the power of strong client relationships, fostering trust and collaboration to ensure mutual success.<br><br><b>Our Commitment to Community and Philanthropy:</b><br><br>At AGAT, we strive not only to advance science but also to make a positive impact in our communities. The AGAT Foundation is at the heart of our philanthropic efforts, supporting initiatives that improve education, environmental stewardship, and community well-being.<br><br>Through partnerships with local organizations, volunteer activities, and donations, the AGAT Foundation champions programs that inspire future generations, promote sustainable practices, and provide support to those in need. Whether funding scholarships, participating in environmental cleanups, or supporting health and wellness initiatives, AGAT is deeply invested in giving back.<br><br>Our work extends beyond the laboratory—we’re committed to creating a brighter future for our employees, clients, and the communities we serve.<br><br>Join AGAT Laboratories to be part of an organization that values not just scientific innovation but also meaningful connections and lasting contributions to society.<br><br><b>Inclusion and Diversity:</b><br><br>AGAT Laboratories is an equal opportunity employer, committed to fostering an inclusive and barrier-free workplace. If you require accommodation during any stage of the recruitment process, please inform us confidentially, and we will work to meet your needs.<br>Thank You for Your Interest:<br><br>We appreciate the time and effort of every applicant. Only those selected for interviews will be contacted.</span></span></span><br> ",
    "description_text": "Your future is bright at AGAT!\nAt AGAT Laboratories, we are the next step in your career! By joining AGAT, you become part of a dynamic, purpose-driven team that fosters innovation, collaboration, and personal growth. Our dedicated professionals come together every day with passion and determination, leveraging cutting-edge science to deliver solutions that drive progress and create a more sustainable, healthier world.\n We are seeking a motivated and technically skilled IT Support Technician to join our team. This role combines end-user support, Microsoft 365 administration, hardware deployment, network cabling, and cybersecurity awareness initiatives. The successful candidate will work closely with internal IT teams to support users, systems, and infrastructure across multiple business locations.\n What You Will Be Doing\n End User Support Provide first and second-level technical support for desktop, laptop, mobile device, printer, and peripheral issues.\n Troubleshoot and resolve hardware, software, network, and connectivity issues.\n Respond to, document, and manage support requests through the IT ticketing system while maintaining established service levels.\n Escalate complex issues to senior IT staff and vendors when required.\n Assist users with Microsoft Office, Microsoft 365 applications, and business-specific software.\n Microsoft 365 Administration Create, modify, disable, and manage Microsoft 365 user accounts.\n Assign, remove, and troubleshoot Microsoft 365 licensing.\n Configure and support Exchange Online mailboxes, shared mailboxes, distribution groups, and Microsoft Teams.\n Assist with account security, password resets, Multi-Factor Authentication (MFA), and Conditional Access troubleshooting.\n Support user onboarding, offboarding, and account lifecycle management.\n Infrastructure & Network Support Install, test, label, and document Ethernet cabling at AGAT facilities.\n Travel between company locations to perform network, workstation, and infrastructure installations.\n Deploy and configure switches, wireless access points, conference room technology, printers, and related equipment.\n Assist with workstation deployments, office moves, and technology upgrades.\n Maintain accurate documentation of network drops, hardware inventory, and site technology assets.\n Cybersecurity & Monitoring Support cybersecurity awareness initiatives and phishing simulation campaigns.\n Assist with endpoint protection, vulnerability remediation, and security best practices.\n Monitor system alerts using network and infrastructure monitoring tools.\n Report and escalate security concerns and incidents according to established procedures.\n Project & Operational Support Assist with IT infrastructure, system migration, and technology deployment projects.\n Collaborate with network, systems, and helpdesk teams on ongoing initiatives.\n Maintain IT asset inventories and lifecycle records.\n Contribute to process improvements, documentation, and standardization efforts.\n Perform other related duties as assigned.\n What You Bring to the Table\n Required Qualifications Post-secondary degree, diploma, or certification in Information Technology, Computer Science, or a related field, or equivalent work experience.\n Minimum 2-5 years of experience supporting Windows-based environments.\n Experience administering Microsoft 365 and Exchange Online.\n Strong understanding of Active Directory, Entra ID (Azure AD), Microsoft Teams, and user account administration.\n Experience with ticketing systems, asset management platforms, and endpoint management tools.\n Strong troubleshooting and problem-solving skills.\n Excellent verbal and written communication skills.\n Ability to prioritize tasks and work effectively in a fast-paced environment.\n Strong customer service orientation and attention to detail.\n Technical Skills\n Experience with one or more of the following technologies is considered an asset: Microsoft Intune / Endpoint Manager\n Windows Server administration\n PowerShell scripting and automation\n WSUS and patch management\n Microsoft Defender for Endpoint\n SolarWinds or similar monitoring platforms\n Serv-U FTP administration\n Neat Bar and conference room technology\n Network switching, wireless networking, and structured cabling\n Cybersecurity awareness and security monitoring platforms\n Additional Requirements Valid driver's license and reliable personal vehicle.\n Willingness to travel between AGAT locations within the city and occasionally to other locations as required.\n Ability to lift and move computer equipment, monitors, printers, and related hardware (up to 50 lbs).\n Comfortable working in office, laboratory, warehouse, and field environments.\n Willingness to work outside regular business hours in an on-call rotation and during planned maintenance, projects, or emergency situations.\n Willingness to use a personal mobile phone for business communications (phone allowance provided).\n Preferred Qualifications Experience supporting multi-site enterprise environments.\n Experience supporting 1,000+ users across multiple locations.\n Industry certifications such as CompTIA A+, Network+, Security+, Microsoft Fundamentals, or Microsoft Certified Administrator Associate.\n Bilingual (English/French) is considered an asset.\n Who We Are:\nAGAT Laboratories is a premier full-service laboratory operating at the cutting edge of science and innovation across North America. Our expertise spans geochemistry, biochemistry, chemistry, microbiology, geology, and engineering, enabling us to deliver comprehensive analytical solutions. These services drive progress in industries such as Mining, Environmental, Energy, Transportation, Industrial, Agri-Food, and Life Sciences.\nWe pride ourselves on our state-of-the-art technology, diverse expertise, and commitment to providing precise, timely, and reliable results. Beyond our technical excellence, AGAT Laboratories believes in the power of strong client relationships, fostering trust and collaboration to ensure mutual success.\n Our Commitment to Community and Philanthropy:\nAt AGAT, we strive not only to advance science but also to make a positive impact in our communities. The AGAT Foundation is at the heart of our philanthropic efforts, supporting initiatives that improve education, environmental stewardship, and community well-being.\nThrough partnerships with local organizations, volunteer activities, and donations, the AGAT Foundation champions programs that inspire future generations, promote sustainable practices, and provide support to those in need. Whether funding scholarships, participating in environmental cleanups, or supporting health and wellness initiatives, AGAT is deeply invested in giving back.\nOur work extends beyond the laboratory—we’re committed to creating a brighter future for our employees, clients, and the communities we serve.\nJoin AGAT Laboratories to be part of an organization that values not just scientific innovation but also meaningful connections and lasting contributions to society.\n Inclusion and Diversity:\nAGAT Laboratories is an equal opportunity employer, committed to fostering an inclusive and barrier-free workplace. If you require accommodation during any stage of the recruitment process, please inform us confidentially, and we will work to meet your needs.\nThank You for Your Interest:\nWe appreciate the time and effort of every applicant. Only those selected for interviews will be contacted.",
    "jsonld_jobposting": {
      "url": "https://agatlaboratories.applytojob.com/apply/EYFbyCqtZR/IT-Support-Technician",
      "@type": "JobPosting",
      "title": "IT Support Technician",
      "@context": "http://schema.org/",
      "datePosted": "2026-06-01",
      "description": "<span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>Your future is bright at AGAT!</b><br><br>At AGAT Laboratories, we are the next step in your career! By joining AGAT, you become part of a dynamic, purpose-driven team that fosters innovation, collaboration, and personal growth. Our dedicated professionals come together every day with passion and determination, leveraging cutting-edge science to deliver solutions that drive progress and create a more sustainable, healthier world.</span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">We are seeking a motivated and technically skilled IT Support Technician to join our team. This role combines end-user support, Microsoft 365 administration, hardware deployment, network cabling, and cybersecurity awareness initiatives. The successful candidate will work closely with internal IT teams to support users, systems, and infrastructure across multiple business locations.</span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>What You Will Be Doing</b></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>End User Support</b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Provide first and second-level technical support for desktop, laptop, mobile device, printer, and peripheral issues.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Troubleshoot and resolve hardware, software, network, and connectivity issues.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Respond to, document, and manage support requests through the IT ticketing system while maintaining established service levels.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Escalate complex issues to senior IT staff and vendors when required.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Assist users with Microsoft Office, Microsoft 365 applications, and business-specific software.</span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>Microsoft 365 Administration</b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Create, modify, disable, and manage Microsoft 365 user accounts.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Assign, remove, and troubleshoot Microsoft 365 licensing.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Configure and support Exchange Online mailboxes, shared mailboxes, distribution groups, and Microsoft Teams.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Assist with account security, password resets, Multi-Factor Authentication (MFA), and Conditional Access troubleshooting.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Support user onboarding, offboarding, and account lifecycle management.</span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>Infrastructure & Network Support</b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Install, test, label, and document Ethernet cabling at AGAT facilities.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Travel between company locations to perform network, workstation, and infrastructure installations.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Deploy and configure switches, wireless access points, conference room technology, printers, and related equipment.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Assist with workstation deployments, office moves, and technology upgrades.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Maintain accurate documentation of network drops, hardware inventory, and site technology assets.</span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>Cybersecurity & Monitoring</b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Support cybersecurity awareness initiatives and phishing simulation campaigns.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Assist with endpoint protection, vulnerability remediation, and security best practices.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Monitor system alerts using network and infrastructure monitoring tools.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Report and escalate security concerns and incidents according to established procedures.</span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>Project & Operational Support</b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Assist with IT infrastructure, system migration, and technology deployment projects.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Collaborate with network, systems, and helpdesk teams on ongoing initiatives.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Maintain IT asset inventories and lifecycle records.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Contribute to process improvements, documentation, and standardization efforts.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Perform other related duties as assigned.</span></span></span></span></li></ul><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>What You Bring to the Table</b></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>Required Qualifications</b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Post-secondary degree, diploma, or certification in Information Technology, Computer Science, or a related field, or equivalent work experience.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Minimum 2-5 years of experience supporting Windows-based environments.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Experience administering Microsoft 365 and Exchange Online.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Strong understanding of Active Directory, Entra ID (Azure AD), Microsoft Teams, and user account administration.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Experience with ticketing systems, asset management platforms, and endpoint management tools.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Strong troubleshooting and problem-solving skills.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Excellent verbal and written communication skills.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Ability to prioritize tasks and work effectively in a fast-paced environment.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Strong customer service orientation and attention to detail.</span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>Technical Skills</b></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Experience with one or more of the following technologies is considered an asset:</span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Microsoft Intune / Endpoint Manager</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Windows Server administration</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">PowerShell scripting and automation</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">WSUS and patch management</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Microsoft Defender for Endpoint</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">SolarWinds or similar monitoring platforms</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Serv-U FTP administration</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Neat Bar and conference room technology</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Network switching, wireless networking, and structured cabling</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Cybersecurity awareness and security monitoring platforms</span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>Additional Requirements</b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Valid driver's license and reliable personal vehicle.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Willingness to travel between AGAT locations within the city and occasionally to other locations as required.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Ability to lift and move computer equipment, monitors, printers, and related hardware (up to 50 lbs).</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Comfortable working in office, laboratory, warehouse, and field environments.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Willingness to work outside regular business hours in an on-call rotation and during planned maintenance, projects, or emergency situations.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Willingness to use a personal mobile phone for business communications (phone allowance provided).</span></span></span></span></li></ul><br><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>Preferred Qualifications</b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Experience supporting multi-site enterprise environments.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Experience supporting 1,000+ users across multiple locations.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Industry certifications such as CompTIA A+, Network+, Security+, Microsoft Fundamentals, or Microsoft Certified Administrator Associate.</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Bilingual (English/French) is considered an asset.</span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\"><b>Who We Are:</b><br><br>AGAT Laboratories is a premier full-service laboratory operating at the cutting edge of science and innovation across North America. Our expertise spans geochemistry, biochemistry, chemistry, microbiology, geology, and engineering, enabling us to deliver comprehensive analytical solutions. These services drive progress in industries such as Mining, Environmental, Energy, Transportation, Industrial, Agri-Food, and Life Sciences.<br><br>We pride ourselves on our state-of-the-art technology, diverse expertise, and commitment to providing precise, timely, and reliable results. Beyond our technical excellence, AGAT Laboratories believes in the power of strong client relationships, fostering trust and collaboration to ensure mutual success.<br><br><b>Our Commitment to Community and Philanthropy:</b><br><br>At AGAT, we strive not only to advance science but also to make a positive impact in our communities. The AGAT Foundation is at the heart of our philanthropic efforts, supporting initiatives that improve education, environmental stewardship, and community well-being.<br><br>Through partnerships with local organizations, volunteer activities, and donations, the AGAT Foundation champions programs that inspire future generations, promote sustainable practices, and provide support to those in need. Whether funding scholarships, participating in environmental cleanups, or supporting health and wellness initiatives, AGAT is deeply invested in giving back.<br><br>Our work extends beyond the laboratory—we’re committed to creating a brighter future for our employees, clients, and the communities we serve.<br><br>Join AGAT Laboratories to be part of an organization that values not just scientific innovation but also meaningful connections and lasting contributions to society.<br><br><b>Inclusion and Diversity:</b><br><br>AGAT Laboratories is an equal opportunity employer, committed to fostering an inclusive and barrier-free workplace. If you require accommodation during any stage of the recruitment process, please inform us confidentially, and we will work to meet your needs.<br>Thank You for Your Interest:<br><br>We appreciate the time and effort of every applicant. Only those selected for interviews will be contacted.</span></span></span><br> ",
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