Client Success Manager

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    "country": "Canada",
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      "city": "Vancouver",
      "state": "British Columbia"
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    "departmentLabel": "Service Delivery",
    "employmentStatusLabel": "Full-Time"
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      "state": "British Columbia",
      "postalCode": "V6B 3M1",
      "addressCountry": "Canada"
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    "datePosted": "2026-02-25",
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    "description": "<p><span style=\"font-weight: bold\">About GAM Tech</span><br>GAM Tech is a dynamic and rapidly growing Managed Service Provider (MSP) dedicated to delivering innovative, secure, and efficient IT solutions.</p>\n<p>Our mission is to create fun, success, and innovation for our people and customers. We live by our core values — Teamwork, Care, Communication, Accountability, and Positive Attitude — to ensure our clients receive the best possible IT support and business solutions.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Key Responsibilities</span><br>•    Act as the primary point of contact for assigned clients, maintaining strong and lasting relationships.<br>•    Conduct regular client business reviews to assess satisfaction, identify gaps, and suggest technology improvements.<br>•    Collaborate with internal teams to ensure timely and high-quality service delivery.<br>•    Develop account plans aligned with client goals and GAM Tech’s strategic offerings.<br>•    Drive renewals and identify upsell or cross-sell opportunities.<br>•    Monitor account health metrics and proactively resolve client concerns.<br>•    Coordinate with the Service Delivery team to ensure seamless communication and escalation handling.<br>•    Stay current on industry trends, cybersecurity developments, and MSP best practices.</p>\n<p><br><span style=\"font-weight: bold\">Qualifications &amp; Experience</span><br>•    Minimum 5 years of experience in Account Management or Client Success within an MSP or IT services environment.<br>•    Proven success in managing multiple client relationships with a consultative, customer-first approach.<br>•    Strong understanding of IT service delivery models, managed services, and cybersecurity fundamentals.<br>•    Excellent communication, presentation, and relationship-building skills.<br>•    Analytical mindset with the ability to identify client needs and business opportunities.<br>•    Experience with CRM and PSA systems (HubSpot, HaloPSA, or similar).<br>•    A proactive attitude, accountability for results, and genuine care for client outcomes.</p>\n<p><br><span style=\"font-weight: bold\">What We Offer</span><br>•   Performance commissions based on retention and growth.<br>•    Comprehensive health and dental benefits.<br>•    Paid time off and flexible work options.<br>•    Opportunities for professional development and advancement.<br>•    A supportive team environment built on Teamwork, Care, Communication, Accountability, and Positive Attitude.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Work Schedule</span><br>Full-time, Monday–Friday. <br></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Apply Now</span></p>\n<p><span>Ready to join a company where you can truly make an impact? Apply today with your resume and a brief cover letter telling us why you’d be a great fit for the Account Manager / Client Success Manager role at GAM Tech.</span></p>\n<p><br><span style=\"font-weight: bold\">Additional Information</span><br>We value a diverse and inclusive workplace. If you require accommodation during the hiring process, please let us know and we’ll ensure reasonable arrangements are made.</p>\n<p>We appreciate all applicants for their interest; however, only those selected for an interview will be contacted.<br>No phone calls or website inquiries, please.</p>",
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