Sales Support Agent - Delta (0326)

{
  "content_hash": "aadb877895c20fef23d015eb6f99e0c2cc8a692b2f4d61cbe0be845c6eec7b4f",
  "source_hash": "e17f2ea8dc0947e1ec9a2ee84402cb9083688298a3c63b0dec732c08ff52c9dc",
  "last_changed_at": "2026-05-31T10:36:14.401Z",
  "active_status": "deleted"
}

{
  "language": "en",
  "location": {
    "raw": "820 Cliveden Place, Delta, BC",
    "city": "Delta",
    "region": "BC",
    "country": "Canada",
    "is_remote": false,
    "confidence": 0.9
  },
  "salary_max": 25,
  "salary_min": 25,
  "inferred_at": "2026-05-29T07:03:27.365Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "820 Cliveden Place, Delta, BC",
      "city": "Delta",
      "region": "BC",
      "country": "Canada",
      "is_remote": false,
      "confidence": 0.9
    },
    "countries": [
      "Canada"
    ]
  },
  "remote_policy": null,
  "salary_period": "hour",
  "workplace_type": "on_site",
  "salary_currency": "CAD"
}

{}

{
  "lists": [
    {
      "text": "As a Sales Support Agent, you will",
      "content": "\n<li>Field customer inquiries by telephone, email and text about their order details from post-sale to delivery</li>\n<li>Place outbound calls to customers arranging payment, installation, delivery and/or update to order details</li>\n<li>Support inbound inquiries from sales team in regard to processing of order and status</li>\n<li>Proactively communicate with internal departments through phone and email to ensure stock and shipment of product to customer’s home or job site ·</li>\n<li>Maintain accurate records of customer files, shipment dates and order activity information</li>\n<li>Update and maintain customer files and data base with ship dates, payment details and customer information</li>\n<li>Investigate and follow up on customer problems resolving escalated issues</li>\n"
    },
    {
      "text": "To be successful in this role you are",
      "content": "\n<li>Detail-oriented, organized with excellent analytical and problem-solving skills</li>\n<li>Able to work in tight deadlines, multitask, establish priorities and work and think independently</li>\n<li>Able to work collaboratively in a team environment and able to work independently</li>\n<li>Excellent in verbal and written communication skills in English</li>\n<li>Schedule: Monday to Friday or Tuesday to Saturday, 8:30 AM to 5:00 PM (based on business needs)</li>\n\n<div>&nbsp;</div>"
    },
    {
      "text": "The experience we like to see",
      "content": "\n<li>Working knowledge of Microsoft Office: Excel, Outlook and Word</li>\n<li>Minimum completion of high school or equivalent education</li>\n<li>Minimum 2 years Customer Service Experience</li>\n<li>Call Centre experience an asset</li>\n<li>Experience using Zendesk an asset</li>\n"
    },
    {
      "text": "Bonus points",
      "content": "\n<li>Preference given to candidates who are fluent in Mandarin/Cantonese or Punjabi/Hindi</li>\n<li>Experience with de-escalating customer service issues</li>\n<li>Superior interpersonal, verbal and written communication skills</li>\n<li>The ability to remain calm during times under stressful situations&nbsp;</li>\n"
    },
    {
      "text": "Why join Trail?",
      "content": "\n<li>Extended Health Benefits</li>\n<li>Merit Performance</li>\n<li>Generous employee discounts&nbsp;</li>\n<li>Professional Development Programs&nbsp;</li>\n<li>Employee Recognition Program</li>\n<li>Company events</li>\n"
    }
  ],
  "country": "CA",
  "createdAt": 1774299093860,
  "updatedAt": null,
  "categories": {
    "team": "Customer Support Team (CST)",
    "location": "820 Cliveden Place, Delta, BC",
    "commitment": "Permanent",
    "department": "Customer Experience",
    "allLocations": [
      "820 Cliveden Place, Delta, BC"
    ]
  },
  "salaryRange": {
    "max": 25,
    "min": 25,
    "currency": "CAD",
    "interval": "per-hour-wage"
  },
  "workplaceType": "onsite"
}