Client Success Associate

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  "active_status": "active"
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  "list_job": {
    "id": "63",
    "isRemote": null,
    "location": {
      "city": "Santiago",
      "state": "Santiago"
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    "departmentId": "18705",
    "locationType": "2",
    "jobOpeningName": "Client Success Associate",
    "departmentLabel": "Service Operations",
    "employmentStatusLabel": "Full-Time"
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  "detail_job_opening": {
    "location": {
      "city": "Santiago",
      "state": "Santiago",
      "postalCode": "51000",
      "addressCountry": "Dominican Republic"
    },
    "datePosted": "2026-06-16",
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    "description": "<p><span style=\"font-size: 24pt\"><span>About NTI</span></span></p>\n<p><span>NetTech International (NTI) provides back-office and technical support services to U.S.-based companies. Our team is composed of talented professionals dedicated to delivering high-quality solutions, operational excellence, and exceptional customer service.</span></p>\n<p><br></p>\n<p><span>At NTI, collaboration, accountability, and continuous improvement drive everything we do. We believe in investing in our people and creating opportunities for growth while supporting innovative companies across multiple industries.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 24pt\"><span>Position Overview</span></span></p>\n<p><span>We are seeking a </span><span style=\"font-weight: bold\"><span>Client Success Associate</span></span><span> to join our team in support of one of our U.S.-based partners. In this role, you will help ensure customers receive an exceptional experience throughout their journey by supporting account management activities, customer communications, renewals, onboarding efforts, and operational coordination.</span></p>\n<p><br></p>\n<p><span>This position is ideal for someone who is highly organized, detail-oriented, proactive, and passionate about delivering outstanding customer experiences.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 24pt\"><span>Key Responsibilities</span></span></p>\n<p><span style=\"font-size: 18pt\"><span>Core Responsibilities</span></span></p>\n<ul>\n<li><span>Support customer accounts and help maintain strong client relationships.</span></li>\n<li><span>Coordinate customer meetings, training sessions, business reviews, and follow-up activities.</span></li>\n<li><span>Assist with customer onboarding, account transitions, and ongoing engagement efforts.</span></li>\n<li><span>Monitor customer requests and ensure timely follow-up with internal teams.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 18pt\"><span>Project / Operational Responsibilities</span></span></p>\n<ul>\n<li><span>Prepare customer reports, presentations, contracts, renewal agreements, and other documentation.</span></li>\n<li><span>Maintain accurate customer records and activity logs within HubSpot and other business systems.</span></li>\n<li><span>Assist with renewal and account expansion initiatives through administrative and operational support.</span></li>\n<li><span>Identify opportunities to improve customer engagement processes and operational efficiency.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 18pt\"><span>Collaboration &amp; Communication</span></span></p>\n<ul>\n<li><span>Work closely with Client Success Managers and cross-functional teams.</span></li>\n<li><span>Participate in customer meetings and communications.</span></li>\n<li><span>Coordinate with internal departments to ensure successful delivery of products and services.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 24pt\"><span>Required Qualifications</span></span></p>\n<ul>\n<li><span>2+ years of experience in Customer Success, Account Management, Customer Service, Sales Support, Project Coordination, or a related field.</span></li>\n<li><span>Strong written and verbal communication skills in English and Spanish.</span></li>\n<li><span>Excellent organizational skills and attention to detail.</span></li>\n<li><span>Experience managing multiple priorities in a fast-paced environment.</span></li>\n<li><span>Experience with Microsoft Office Suite.</span></li>\n<li><span>Experience using CRM platforms such as HubSpot, Salesforce, Zendesk, or similar tools.</span></li>\n<li><span>Customer-focused mindset with strong problem-solving abilities.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 24pt\"><span>Preferred Qualifications</span></span></p>\n<ul>\n<li><span>Bachelor's degree in Business Administration, Marketing, Communications, or a related field.</span></li>\n<li><span>Experience supporting SaaS products or technology-based services.</span></li>\n<li><span>Experience with HubSpot.</span></li>\n<li><span>Experience working with U.S.-based customers or organizations.</span></li>\n<li><span>Project coordination or account management experience.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 24pt\"><span>Skills &amp; Competencies</span></span></p>\n<ul>\n<li><span>Strong customer service orientation</span></li>\n<li><span>Excellent communication and relationship-building skills</span></li>\n<li><span>Attention to detail and organization</span></li>\n<li><span>Ability to manage multiple projects and deadlines</span></li>\n<li><span>Problem-solving and critical-thinking skills</span></li>\n<li><span>Team-oriented mindset</span></li>\n<li><span>Self-motivated and proactive approach to work</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 24pt\"><span>What We Offer</span></span></p>\n<ul>\n<li><span>Benefits under Dominican Labor Law</span></li>\n<li><span>Equipment Provided</span></li>\n<li><span>13 U.S. Holidays + Flexible PTO</span></li>\n<li><span>Hybrid work environment</span></li>\n<li><span>Collaborative and supportive team culture</span></li>\n<li><span>Learning and development opportunities</span></li>\n<li><span>Exposure to U.S.-based clients and business operations</span></li>\n<li><span>Growth potential within NTI</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 24pt\"><span>Work Environment</span></span></p>\n<ul>\n<li><span>Full-time position</span></li>\n<li><span>Location: Santiago, Dominican Republic</span></li>\n<li><span>Work Model: Hybrid</span></li>\n</ul>\n<ul>\n<li>\n<ul>\n<li><span>Remote: Monday and Friday</span></li>\n<li><span>In-office: Tuesday, Wednesday, and Thursday</span></li>\n</ul>\n</li>\n<li><span>Reports to: Client Success Manager</span></li>\n<li><span><span style=\"font-weight: bold\">Schedule:</span> Monday–Friday, aligned with Texas business hours (8:00 AM – 5:00 PM CT). Depending on daylight saving time, working hours in the Dominican Republic will be either 9:00 AM – 6:00 PM or 10:00 AM – 7:00 PM.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 24pt\"><span>Interview Process</span></span></p>\n<ul>\n<li><span>Application Review</span></li>\n<li><span>HR Screening Call</span></li>\n<li><span>Hiring Manager Interview</span></li>\n<li><span>Final Interview</span></li>\n<li><span>Offer Stage</span></li>\n</ul>",
    "compensation": "RD$60,000 to RD$75,000",
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    "jobOpeningName": "Client Success Associate",
    "departmentLabel": "Service Operations",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://hrfh.bamboohr.com/careers/63",
    "employmentStatusLabel": "Full-Time"
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