Customer Success Specialist - USA, Remote

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    "description": "<p><span style=\"font-family: Arial, sans-serif; font-size: 18pt\">Hello! </span><span style=\"font-family: Arial, sans-serif; font-size: 18pt; font-weight: bold\">✨</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">We’re </span><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Wildix</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">, a global leader in Unified Communications &amp; Collaboration as a Service (UCaaS) and we’re on a mission to redefine how businesses connect. Our secure, web-based and AI-powered solutions help companies around the world collaborate smarter, serve customers better and grow stronger — and we want you to help shape what’s next.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">About Us…</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">In 2005, brothers Dimitri and Steve Osler set out to reimagine how businesses communicate, and that vision became Wildix. Today, from our headquarters in Tallinn, Estonia, Wildix is one of the world’s fastest-growing UCaaS companies, with 300+ team members from 15+ nationalities, working across Europe, the UK, the Americas and beyond. We serve businesses in 135+ countries through a partner-first ecosystem, delivering secure, intuitive solutions that keep companies connected, productive and ready for what’s next.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">At Wildix, we don’t just build technology, we live it. As a remote-first company, we rely on our own platform every day to collaborate globally and innovate fast. With steady growth and a strong foundation, we offer real opportunities to advance your career as we scale, making an impact in a global team that’s shaping the future of work.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">At Wildix, our mission is clear: </span><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Empower companies worldwide with seamless communication solutions</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"> that drive productivity, efficiency, and growth.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">About The Role…</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">A Customer Success Specialist at Wildix is committed to enhancing partner experiences and building strong, lasting relationships by providing outstanding support and service. Serving as a liaison between support, sales, and other teams, the CSS plays a key role in ensuring the success, satisfaction, and long-term retention of Wildix partners.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">What You Will Do…</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Respond to partner queries across SFPC tickets, chat, video, phone, in a timely and professional manner.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Take ownership of issues, escalating urgent cases to PDMs or relevant teams when needed.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Build and maintain strong relationships with partners through regular communication and support.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Manage a small portfolio of lower-tier partner accounts, ensuring engagement, satisfaction, and growth.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Identify and act on upsell and cross-sell opportunities aligned with partner needs.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Monitor account usage and performance to spot opportunities and address risks early.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Deliver training sessions and product overviews (WMP, SFPC) to support adoption and effective use.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Gather and share partner feedback to help improve products and services.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Support partner with administrative, logistical, and commercial assistance.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Keep partners informed about new products, updates, and promotions</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Work closely with PDMs and internal teams to align on account strategy and opportunities.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Contribute to team knowledge sharing and continuous improvement.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Maintain a professional, positive, and solution-focused approach at all times.</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"><br><br></span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">What You Will Bring…</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">At least 3 years of previous experience with sales/customer support-related roles </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">You possess excellent communication skills, both verbal and written, with the versatility to communicate at all levels</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Strong presentation and negotiation skills for effective communication and collaboration</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">You are a team player with a \"can-do\" attitude and the ability to work with others to provide an excellent customer service and experience</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Commitment and self–motivation to work within deadlines with minimum supervision</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Proven experience with CRM software, such as Salesforce </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">The ability to respond appropriately under pressure</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">A positive attitude and the ability to build relationships with clients</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Why You’ll Love It Here</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">👫 </span><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Work with a Supportive, High-Performing Team</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"> – We believe in trust, autonomy, and working with bright, passionate individual</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">s</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"> who drive real impact.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">🌍 </span><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">A Truly International Workplace</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"> – Our diverse and inclusive team ensures you’ll always feel connected and supported, no matter where you are.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">🚀 </span><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Shape the Future of Global Communication</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"> – Be part of a team transforming how businesses operate in an era of remote work and AI-powered collaboration.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">💼 Join a Profitable &amp; Stable Company </span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">– We’re not a startup experiment, we’re a two decade old success story with sustained profitability, meaning we can back your boldest ideas.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">What we offer</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">🏖️</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\"><span> </span>Generous Time Off</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"><span> </span>– Take the breaks you need to relax, recharge, and come back inspired.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">💻</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\"><span> </span>Top-Tier Tech – Love Mac?</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"><span> </span>So do we! We equip our team with the best tools for success.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">🚀</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\"><span> </span>Career Growth &amp; Development</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"><span> </span>– Access to programs and events to keep you at the top of your game.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">🩺</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\"><span> </span>Health Benefits</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">  – Access to Major Medical, Dental, Vision, Life Insurance, Short &amp; Long Term Disability, Basic Life and AD&amp;D coverage to support your overall well-being.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">💰</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\"><span> </span>Retirement Plan<span> </span></span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">– We offer a 401(k) plan to help you plan and save for your future.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">💵<span> </span><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Compensation</span><span> </span>– The total compensation for this role is between $60K and $70K gross per year, including base salary and commissions. The final offer will fall within this range, and reflects the candidate’s skills, experience, and work location.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Happy with them? We offer even more! Our Benefits are country-specific, you can ask your recruiter for more information</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Interview Process</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">🤝 </span><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Step 1: Initial Screening</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"> – A chat with our Talent Team to understand your background, experience, and motivations.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">🛠️ </span><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Step 2: Technical/Role-Specific Interview</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"> – A deep dive with your potential manager to assess your skills and fit for the role. </span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">🎯 </span><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Step 3: Final Interview</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"> – A conversation with the Sales Country Manager to ensure alignment with our team and business goals.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">We Are Wildix</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Wildix is an equal-opportunity employer. We value diversity and welcome all applicants regardless of race, gender, age, religion, or any other characteristic. Everyone is encouraged to apply and is welcome to join our Blue Ecosystem. </span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Please note that we exclusively recruit through </span><a href=\"https://remote.com/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Remote.com</span></a><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">, an Employer of Record company, facilitating remote talent acquisition efficiently and compliantly.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Ready to join us? Apply Now!</span></p>",
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