Emergency Dispatch Operator

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  "active_status": "active"
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  "language": "en",
  "location": {
    "raw": "Lebanon, NH, US",
    "city": "Lebanon",
    "region": "NH",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.8
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    "language": "en",
    "location": {
      "raw": "Lebanon, NH, US",
      "city": "Lebanon",
      "region": "NH",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.8
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    "countries": [
      "United States"
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  "remote_policy": null,
  "salary_period": "week",
  "workplace_type": null,
  "salary_currency": null
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  "json_ld": {
    "url": "https://careers-dartmouth-hitchcock.icims.com/jobs/39040/emergency-dispatch-operator/job",
    "@type": "JobPosting",
    "title": "Emergency Dispatch Operator",
    "@context": "http://schema.org",
    "datePosted": "2026-03-31T04:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p>Schedule is a 6 week rotation:</p>\n<p><strong>Week 1 </strong>Sunday: 6:30am-3pm, Monday: OFF, Tuesday: 8am-4:30pm, Wednesday: 8am-4:30pm, Thursday: 8am-4:30pm, Friday: 8am-4:30pm, Saturday: OFF</p>\n<p><strong>Week 2 </strong>Sunday: OFF, Monday: 8am-4:30pm, Tuesday: 8am-4:30pm, Wednesday: 8am-4:30pm, Thursday: 8am-4:30pm, Friday: 8am-4:30pm, Saturday: OFF</p>\n<p><strong>Week 3 </strong>Sunday: OFF, Monday: 8am-4:30pm, Tuesday: 8am-4:30pm, Wednesday: 8am-4:30pm, Thursday: 8am-4:30pm, Friday: OFF, Saturday: 6:30am-3pm</p>\n<p><strong>Week 4 </strong>Sunday: 6:30am-3pm, Monday: OFF, Tuesday: 8am-4:30pm, Wednesday: 8am-4:30pm, Thursday: 8am-4:30pm, Friday: 8am-4:30pm, Saturday: OFF</p>\n<p><strong>Week 5 </strong>Sunday: OFF, Monday: 8am-4:30pm, Tuesday: 8am-4:30pm, Wednesday: 8am-4:30pm, Thursday: 8am-4:30pm, Friday: 8am-4:30pm, Saturday: OFF</p>\n<p><strong>Week 6 </strong>Sunday: OFF, Monday: 8am-4:30pm, Tuesday: 8am-4:30pm, Wednesday: 8am-4:30pm, Thursday: 8am-4:30pm, Friday: OFF, Saturday: 6:30am-3pm</p>\n<p> </p>\n<p><strong>OR</strong></p>\n<p> </p>\n<p><strong>Week 1 </strong>Sunday: 9:30am-6pm, Monday: 9am-5:30pm, Tuesday: 9am-5:30pm, Wednesday: OFF, Thursday: 9am-5:30pm, Friday: 9am-5:30pm, Saturday: OFF</p>\n<p><strong>Week 2 </strong>Sunday: OFF, Monday: 9am-5:30pm, Tuesday: 9am-5:30pm, Wednesday: 9am-5:30pm, Thursday: 9am-5:30pm, Friday: 9am-5:30pm, Saturday: OFF</p>\n<p><strong>Week 3 </strong>Sunday: OFF, Monday: 9am-5:30, Tuesday: 9am-5:30pm, Wednesday: 9am-5:30pm, Thursday: OFF, Friday: 9am-5:30pm, Saturday: 9:30am-6pm</p>\n<p><strong>Week 4 </strong>Sunday: 9:30am-6pm, Monday: 9am-5:30pm, Tuesday: 9am-5:30pm, Wednesday: 9am-5:30pm, Thursday: 9am-5:30pm, Friday: 9am-5:30pm, Saturday: OFF</p>\n<p><strong>Week 5</strong> Sunday: OFF, Monday: 9am-5:30pm, Tuesday: 9am-5:30pm, Wednesday: 9am-5:30pm, Thursday: 9am-5:30pm, Friday: 9am-5:30pm, Saturday: OFF</p>\n<p><strong>Week 6 </strong>Sunday: OFF, Monday: 9am-5:30pm, Tuesday: 9am-5:30pm, Wednesday: 9am-5:30pm, Thursday: OFF, Friday: 9am-5:30pm, Saturday: 9:30am-6pm</p>\n<p> </p>\n<p>Acts as first contact in assisting callers, patients and staff in placing, receiving calls in a 24x7 environment. Solicits sufficient information from each caller to determine nature and urgency of call-in order to refer and/or respond appropriately.</p>\n<h2>Responsibilities</h2>\n<li>Receives, transfers, and places calls using appropriate telephone etiquette and standardized greeting.</li>\n<li>Exhibits superior listening skills utilizing reasoning, problem solving, quick responding, and comprehension/understanding skills.</li>\n<li>Promptly and courteously answers questions from external users and provides general information.</li>\n<li>Interacts with all individuals in a professional manner, providing attention, support, and assistance to foster an environment of exceptional customer service.</li>\n<li>Demonstrates proficient computer and telephone/paging skills.</li>\n<li>Demonstrates exceptional customer service skills.</li>\n<li>Maintains a pleasant and helpful demeanor and consistently demonstrates a professional attitude toward all internal users and external customers.</li>\n<li>Demonstrates an ability to perform with precision and accuracy and for all switchboard processes for all emergency alarms, codes, or disaster incidents.</li>\n<li>Proficient in multiple mass communication notification tools.</li>\n<li>Responds efficiently and accurately to emergency codes following designated procedures where applicable related to Code Blue, STAT Airway, STEMI, Stroke, and Trauma Team activations.</li>\n<li>Performs other duties as required or assigned</li>\n<h2>Qualifications</h2>\n<ul>\n <li>High School Diploma or Equivalent</li>\n <li>One (1) year working in a telephone-based customer service role, preferably a healthcare environment and/or one (1) year telecommunications experience required.</li>\n <li>Must be able to use computer/phone for extended periods of time.</li>\n <li>Demonstrated ability to use multiple software programs and equipment in a fast-paced environment while assisting others.</li>\n <li>Demonstrated communication and interpersonal service skills and ability to work both independently and as part of a team required.</li>\n <li>Demonstrated initiative and self-accountability with exceptional organizational and time management skills.</li>\n <li>Complying with D-H policies and standards for all actions related to their role</li>\n</ul>\n<h2>Required Licensure/Certifications</h2>\n<ul>\n <li>None</li>\n</ul>",
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          "@type": "PostalAddress",
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          "addressRegion": "NH",
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          "addressCountry": "US",
          "addressLocality": "Lebanon",
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    "validThrough": "2027-03-31T04:00:00.000Z",
    "employmentType": "FULL_TIME",
    "hiringOrganization": {
      "name": "Dartmouth-Hitchcock Health",
      "@type": "Organization",
      "sameAs": "https://www.dartmouth-hitchcock.org/"
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    "occupationalCategory": "Secretarial/Clerical/Administrative"
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