Spa Reservationist (Part Time) (35359)

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    "raw": "Agua Caliente Rancho Mirage - Rancho Mirage, CA 92270; 32250 Bob Hope Drive, Rancho Mirage, CA, 92270, USA",
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    "jobTitle": "Spa Reservationist (Part Time) (35359)",
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    "description": "<p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong><u>Job Description Summary</u></strong></span></span></p>\r\n\r\n<p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Provides guests the Agua Caliente Experience while utilizing the Forbes service standards when answering incoming, outgoing, and interoffice calls. Determining the appropriate Spa to assist reservations of the guest spa day, create guest experiences and upsell service. Assisting guests with time-sensitive matters, spa related questions and performing office clerical duties as needed. </span></span></p>\r\n\r\n<p> </p>\r\n\r\n<p> </p>\r\n\r\n<p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong><u>Essential Duties and Responsibilities </u></strong><u>(other duties may be assigned)</u></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Answers all incoming calls and interoffice calls, transfers call accordingly to the appropriate person or department. </span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Schedule spa services to create the best guest experience.</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Ensure all Forbes related requirements are met.</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">During reservations guest understand all policies and scheduled appropriately.</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Upsell guests in treatments add-ons and upgrades.</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Ensure guest understand the spa amenities, best practice, supplies they need, what the spa provides and help them be ready for the day.</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">May perform clerical duties such as typing and proofreading. </span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Provide excellent guest service to both guests and internal staff. </span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Handle general inquiries regarding Sunstone Spa and The Spa at Sec-he as well as property outlets of the museum, casino, hotel F&amp;B and ensure they are connected with departments that can assist. </span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Maintains property knowledge for Sunstone Spa and The Spa at Sec-he by keeping up to date with information provided in the property management system including but not limited to the company website, ACE Insider, ACE Huddle, pre-shift meetings, and emails. </span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Uses existing resources to gather pertinent information relating to the operations of the spas to answer guest questions.</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Answering screening and forwarding calls in a professional and courteous manner when needed.</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">May be asked to perform other duties as assigned.</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Must adhere to all Tribal Ordinance, Regulations, and the ACCRS and SRC System of Internal Controls, and Standard Operating Procedures.</span></span></li>\r\n</ul>\r\n\r\n<p> </p>\r\n\r\n<p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong><u>Skills and Abilities </u></strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Ability to build close working relationships with other departments such as the spa front desk, hotel, engineering, F&amp;B and EVS.</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Ability to remain calm during challenging situations. </span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Demonstrates proficient knowledge and utilizes computer programs including but not limited to the spa property software system, property-specific programs for engineering, housekeeping, dining outlets.</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Ability to maintain departmental requirements for secret shopper calls.</span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-left:19px;\"> </p>\r\n\r\n<p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong><u>Supervisory Responsibilities</u></strong></span></span></p>\r\n\r\n<p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">None</span></span></p>\r\n\r\n<p style=\"text-align:justify;\"> </p>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong><u>Access to Sensitive Areas and Information </u></strong></span></span></p>\r\n\r\n<p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">As per the ACGC Access Matrix</span></span></p>\r\n\r\n<p> </p>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong><u>Signatory Ability</u></strong></span></span></p>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">None</span></span></p>",
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