Senior Claims Specialist - D&O - Community Associations

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    "title": "Senior Claims Specialist - D&O - Community Associations",
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    "industry": "Financial ServicesInsurance",
    "datePosted": "2026-06-03T04:00:00.000Z",
    "description": "<h2>Company Details</h2>\n<p></p>\n<p> </p>\n<p> </p>\n<p>At Berkley Program Specialists, we are dedicated exclusively to program business and excel at partnering with program administrators who possess significant underwriting expertise for homogeneous, niche classes of business. </p>\n<p> </p>\n<p>We enjoy the strength and stability that comes with being a Berkley Company and underwrite our programs through our member insurance companies, which are A+ (Superior), Financial Size Category XV, by A.M. Best.</p>\n<h2>Responsibilities</h2>\n<p>The Senior Claims Specialist is responsible for the handling, investigation, evaluation, and resolution of complex Directors & Officers (D&O) and Employment Practices Liability Insurance (EPLI) claims for non-profit organizations. </p>\n<p> </p>\n<p>This role requires deep technical expertise in claims-made coverage forms, strong analytical and negotiation skills, and a commitment to delivering exceptional customer service to insureds, brokers, and legal partners.  Position will also provide guidance and feedback to the junior staff.  </p>\n<p> </p>\n<p><strong>Claims Management</strong></p>\n<ul>\n <li>Independently manage a portfolio of complex non-profit D&O and EPLI claims from initial notice through resolution.</li>\n <li>Conduct timely and thorough coverage analysis under claims-made policies, including interpretation of policy terms, conditions, exclusions, and endorsements.</li>\n <li>Evaluate liability, damages, and exposure to determine appropriate claim reserves and resolution strategies.</li>\n <li>Oversee and direct defense counsel, including litigation strategy, budgeting, and performance.</li>\n</ul>\n<p><strong>Coverage Analysis & Technical Expertise</strong></p>\n<ul>\n <li>Apply advanced knowledge of claims-made policy structures, including reporting requirements, retroactive dates, and prior acts provisions.</li>\n <li>Analyze legal and factual issues across a variety of EPLI claims (e.g., discrimination, harassment, wrongful termination) and D&O exposures specific to non-profits (e.g., fiduciary duties, governance disputes).</li>\n <li>Issue clear, concise, and well-documented coverage correspondence, including reservation of rights and coverage determination letters.</li>\n</ul>\n<p><strong>Vendor & Stakeholder Management</strong></p>\n<ul>\n <li>Partner closely with insureds, brokers, and internal underwriting teams to ensure coordinated claim handling.</li>\n <li>Retain and manage external vendors, including defense counsel, experts, and third-party administrators.</li>\n <li>Negotiate settlements effectively to achieve optimal outcomes while controlling costs.</li>\n</ul>\n<p><strong>Customer Service & Communication</strong></p>\n<ul>\n <li>Provide responsive, professional, and empathetic service to policyholders and stakeholders.</li>\n <li>Clearly communicate claim status, coverage positions, and resolution strategies to both technical and non-technical audiences.</li>\n <li>Build and maintain strong relationships with brokers and insureds to enhance customer satisfaction and retention.</li>\n</ul>\n<p><strong>Compliance & Reporting</strong></p>\n<ul>\n <li>Ensure all claims activities comply with internal guidelines, regulatory requirements, and best practices.</li>\n <li>Maintain accurate and timely claim file documentation and reporting.</li>\n <li>Participate in audits, peer reviews, and continuous improvement initiatives.</li>\n <li>Works with attorneys, account representatives, agents, and insureds regarding the handling and/or disposition of highly complex claims.</li>\n</ul>\n<h2>Qualifications</h2>\n<p><strong>Education</strong></p>\n<ul>\n <li>Bachelor’s degree required; JD or advanced insurance designations (e.g., CPCU, AIC, RPLU) preferred.</li>\n</ul>\n<p><strong>Experience</strong></p>\n<ul>\n <li>7+ years of experience handling D&O and/or EPLI claims, with demonstrated experience in non-profit exposures preferred.</li>\n <li>Proven track record managing complex claims and litigation.</li>\n</ul>\n<p><strong>Technical Knowledge</strong></p>\n<ul>\n <li>Strong expertise in claims-made insurance policies and coverage analysis.</li>\n <li>In-depth understanding of D&O and EPLI exposures, legal environment, and litigation processes.</li>\n</ul>\n<p><strong>Skills</strong></p>\n<ul>\n <li>Excellent analytical, decision-making, and problem-solving abilities.</li>\n <li>Strong negotiation and conflict resolution skills.</li>\n <li>Exceptional written and verbal communication skills.</li>\n <li>High level of organizational skills and attention to detail.</li>\n</ul>\n<p> </p>\n<p><strong>Key Competencies         </strong></p>\n<ul>\n <li>Technical excellence and sound judgment</li>\n <li>Customer-focused mindset</li>\n <li>Strategic thinking and adaptability</li>\n <li>Collaboration and relationship management</li>\n <li>Accountability and ownership</li>\n</ul>\n<h2>Additional Company Details</h2>The position is based in Naperville, IL in-office four days per week. We do not accept any unsolicited resumes from external recruiting firms. The company offers a competitive compensation plan and robust benefits package for full time regular employees which for this role includes: Base Salary Range: $135,000 - 155,000. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. This role is eligible to participate in the annual discretionary bonus program. Benefits: Health, Dental, Vision, Life, Disability, Wellness, Paid Time Off, 401(k) and Profit-Sharing plans. \n<h2>Sponsorship Details</h2>Sponsorship not Offered for this Role",
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    "responsibilities": "The Senior Claims Specialist is responsible for the handling, investigation, evaluation, and resolution of complex Directors & Officers (D&O) and Employment Practices Liability Insurance (EPLI) claims for non-profit organizations. \r\n \r\nThis role requires deep technical expertise in claims-made coverage forms, strong analytical and negotiation skills, and a commitment to delivering exceptional customer service to insureds, brokers, and legal partners.  Position will also provide guidance and feedback to the junior staff.  \r\n \r\nClaims Management\r\n- Independently manage a portfolio of complex non-profit D&O and EPLI claims from initial notice through resolution.\r\n- Conduct timely and thorough coverage analysis under claims-made policies, including interpretation of policy terms, conditions, exclusions, and endorsements.\r\n- Evaluate liability, damages, and exposure to determine appropriate claim reserves and resolution strategies.\r\n- Oversee and direct defense counsel, including litigation strategy, budgeting, and performance.\r\nCoverage Analysis & Technical Expertise\r\n- Apply advanced knowledge of claims-made policy structures, including reporting requirements, retroactive dates, and prior acts provisions.\r\n- Analyze legal and factual issues across a variety of EPLI claims (e.g., discrimination, harassment, wrongful termination) and D&O exposures specific to non-profits (e.g., fiduciary duties, governance disputes).\r\n- Issue clear, concise, and well-documented coverage correspondence, including reservation of rights and coverage determination letters.\r\nVendor & Stakeholder Management\r\n- Partner closely with insureds, brokers, and internal underwriting teams to ensure coordinated claim handling.\r\n- Retain and manage external vendors, including defense counsel, experts, and third-party administrators.\r\n- Negotiate settlements effectively to achieve optimal outcomes while controlling costs.\r\nCustomer Service & Communication\r\n- Provide responsive, professional, and empathetic service to policyholders and stakeholders.\r\n- Clearly communicate claim status, coverage positions, and resolution strategies to both technical and non-technical audiences.\r\n- Build and maintain strong relationships with brokers and insureds to enhance customer satisfaction and retention.\r\nCompliance & Reporting\r\n- Ensure all claims activities comply with internal guidelines, regulatory requirements, and best practices.\r\n- Maintain accurate and timely claim file documentation and reporting.\r\n- Participate in audits, peer reviews, and continuous improvement initiatives.\r\n- Works with attorneys, account representatives, agents, and insureds regarding the handling and/or disposition of highly complex claims.",
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    "occupationalCategory": "Claims",
    "experienceRequirements": "Mid-Senior Level"
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