Home › Companies › Fa Exki Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 › Lead Product Manager, Digital Care
Lead Product Manager, Digital Care
Fa Exki Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 · Redwood City, CA, United States · On Site · Active · $227,760–$237,760 / year · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Fa Exki Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 |
| Title | Lead Product Manager, Digital Care |
| Normalized title | - |
| Department / team | Design |
| Location | Redwood City, CA, United States |
| Work model | On Site |
| Employment type | Full Time |
| Salary | $227,760–$237,760 / year |
| Status | active |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-05-22 / 2026-05-31 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Fa Exki Saasfaprod1 Fa Ocs Oraclecloud Com CX 1. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Redwood City. | Open |
| Department jobs | Active postings in Design. | Open |
| Work model jobs | Active On Site postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Fa Exki Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 |
| Source | ec5f9bae-cc99-458c-8aa3-2394551e9bbc |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
Define Product strategy, feature design, and technology approach; Define product strategy and KPIs that reflect progress; Drive progress on end-to-end process/workflow improvement across functions; Identify the root causes of issues and resolve them; Develop and implement self-service features that enable customers to manage their orders; Enhancing the self-service order modification framework and managing the chat and voice bot products; Identify pain points and opportunities in the post-order experience through customer feedback, data analysis, and market research; Collaborate with customer service teams to ensure alignment between automated solutions and human support; Manage multiple stakeholders across the organization; Define and manage the product roadmap, setting of and continuously managing the right expectations with all relevant stakeholders including the senior leadership team; Establish and oversee the requirements definition process to ensure products will achieve desired outcomes of stakeholders and/customers; Proactively identify and resolve strategic issues that may impair the organization’s ability to meet its strategic, financial, and technical goals. Partial telecommuting permitted; on-site at 900 Middlefield Rd, 4th Floor, Redwood City, CA 94063 when not telecommuting. Salary: $227,760 - $237,760 per year.
MINIMUM REQUIREMENTS: Master's degree or U.S. equivalent in Computer Science, Computer Engineering, Electronic Engineering, Business Analytics, Statistics, or a related field, plus 3 years of professional experience as a Senior Product Manager, Product Management Specialist, or any occupation, job title, or position defining vision and strategy for a technical consumer product.
Must also have experience in the following: 3 years of professional experience driving full technical product lifecycle including integrating customer feedback into product requirements, driving prioritization and pre/post-launch execution; 3 years of professional experience capturing product requirements including stories, charting roadmap and documenting short and long-term customer use cases in product development workflow management tools; 3 years of professional experience utilizing agile development methodologies, including conducting sprint plans to continuously release product updates; 3 years of professional experience analyzing customer telemetry data in analytics tools, including Excel, and deriving actionable insights; 3 years of professional experience performing root cause analysis to develop machine learning algorithms to optimize the platform; 3 years of professional experience creating wireframes, prototypes and mocks using tools, including PowerPoint and Paint; 3 years of professional experience performing stakeholder management.
CONTACT: Apply online at fanaticsinc.com/careers or email resume to: [email protected]. Must specify Ad Code ASKM in subject line. #LI-DNI #LI-DNP
Full job record
| Job ID | 1d6879ae2f28b1717240b998629336494d89c1f3 |
| Org ID | 8b82a1a3-7f52-4cbe-b8f5-9e866e17be2e |
| Source ID | ec5f9bae-cc99-458c-8aa3-2394551e9bbc |
| Board ID | ec5f9bae-cc99-458c-8aa3-2394551e9bbc |
| Provider | oracle_hcm |
| Provider Job Key | 27723 |
| Title | Lead Product Manager, Digital Care |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Redwood City, CA, United States |
| Department | Design |
| Team | — |
| Employment Type | full_time |
| Workplace Type | on_site |
| Remote Policy | — |
| Country | United States |
| Region | CA |
| City | Redwood City |
| Salary Raw | Description Define Product strategy, feature design, and technology approach; Define product strategy and KPIs that reflect progress; Drive progress on end-to-end process/workflow improvement across functions; Identify the root causes of issues and resolve them; Develop and implement self-service features that enable customers to manage their orders; Enhancing the self-service order modification framework and managing the chat and voice bot products; Identify pain points and opportunities in the post-order experience through customer feedback, data analysis, and market research; Collaborate with customer service teams to ensure alignment between automated solutions and human support; Manage multiple stakeholders across the organization; Define and manage the product roadmap, setting of and continuously managing the right expectations with all relevant stakeholders including the senior leadership team; Establish and oversee the requirements definition process to ensure products will achieve desired outcomes of stakeholders and/customers; Proactively identify and resolve strategic issues that may impair the organization’s ability to meet its strategic, financial, and technical goals. Partial telecommuting permitted; on-site at 900 Middlefield Rd, 4th Floor, Redwood City, CA 94063 when not telecommuting. Salary: $227,760 - $237,760 per year. MINIMUM REQUIREMENTS: Master's degree or U.S. equivalent in Computer Science, Computer Engineering, Electronic Engineering, Business Analytics, Statistics, or a related field, plus 3 years of professional experience as a Senior Product Manager, Product Management Specialist, or any occupation, job title, or position defining vision and strategy for a technical consumer product. Must also have experience in the following: 3 years of professional experience driving full technical product lifecycle including integrating customer feedback into product requirements, driving prioritization and pre/post-launch execution; 3 years of professional experience capturing product requirements including stories, charting roadmap and documenting short and long-term customer use cases in product development workflow management tools; 3 years of professional experience utilizing agile development methodologies, including conducting sprint plans to continuously release product updates; 3 years of professional experience analyzing customer telemetry data in analytics tools, including Excel, and deriving actionable insights; 3 years of professional experience performing root cause analysis to develop machine learning algorithms to optimize the platform; 3 years of professional experience creating wireframes, prototypes and mocks using tools, including PowerPoint and Paint; 3 years of professional experience performing stakeholder management. CONTACT: Apply online at fanaticsinc.com/careers or email resume to: [email protected]. Must specify Ad Code ASKM in subject line. #LI-DNI #LI-DNP |
| Salary Min | 227,760 |
| Salary Max | 237,760 |
| Salary Currency | USD |
| Salary Period | year |
| Source URL | https://fa-exki-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/27723 |
| Apply URL | https://fa-exki-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/27723 |
| First Seen At | 2026-05-31 18:14:56Z |
| Last Seen At | 2026-06-06 11:50:23Z |
| Last Checked At | 2026-06-06 11:50:23Z |
| Last Changed At | 2026-06-06 11:50:23Z |
| Inactive At | — |
| Source Posted At | 2026-05-22 01:41:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=fa-exki-saasfaprod1.fa.ocs.oraclecloud.com|CX_1/date=2026-06-06/2026-06-06T11-50-12-217Z-fd216b011ba4d170aefb9b2068930b3cb460171e0d4a5df0c52a4d7c7feff76e.json |
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