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HomeCompaniesFa Ewfi Saasfaprod1 Fa Ocs Oraclecloud Com CX 1Customer Account Specialist- Louisville, KY

Customer Account Specialist- Louisville, KY

Fa Ewfi Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 · KY, United States; US, KY, Louisville, Koch Corporate, Louisville, KY, US · On Site · Deleted · Oracle Recruiting Cloud / Fusion HCM

Job facts

FieldValue
CompanyFa Ewfi Saasfaprod1 Fa Ocs Oraclecloud Com CX 1
TitleCustomer Account Specialist- Louisville, KY
Normalized title-
Department / teamSupply Chain Planning
LocationKY, United States
Work modelOn Site
Employment typeFull Time
Salary-
Statusdeleted
ATS providerOracle Recruiting Cloud / Fusion HCM
Posted / first seen2026-06-02 / 2026-06-03
Changed / last seen2026-06-06 / 2026-06-03

Related slices

PageWhat it containsOpen
Company jobsActive postings from Fa Ewfi Saasfaprod1 Fa Ocs Oraclecloud Com CX 1.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Oracle Recruiting Cloud / Fusion HCM.Open
Provider filtered searchThe same provider as a filtered job collection.Open
Department jobsActive postings in Supply Chain Planning.Open
Work model jobsActive On Site postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyFa Ewfi Saasfaprod1 Fa Ocs Oraclecloud Com CX 1
Sourcee5c47267-2888-4b91-9f4a-f413b0f15fc7
ATS providerOracle Recruiting Cloud / Fusion HCM

Description

Description Customer Account Specialist- Louisville, KY The Customer Account Specialist-Louisville, KY acts as an extension of management ensuring a positive customer experience while being the representative of management to others. Provides proactive customer support and performs numerous duties, including order to cash improvements, order life cycle improvements, and overseeing visitors. The role is 100% on-site. Responsibilities Responsible for assigned customer accounts for the entire order life cycle (from new customer set-up, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline. Act as the single-point-of-contact to Atmus/Koch's customers, parts distribution centers and/or manufacturing plants and cross functional departments to process and fulfil customer orders; providing accurate documentation and continual communication to customer throughout the process. Take ownership of and resolve complex customer inquiries through extensive research, a detailed understanding of Atmus/Koch's processes, systems, and practices; provide timely and informative responses as per the Service Level Agreement. Request support from the next appropriate level of customer support for complex escalations/issues providing documentation throughout the process. Maintain accurate records of all internal and external interactions in the appropriate database/system. Ensures customers comply with export polices and ensures required export/shipping documentation is compiled to the relevant legislation. Acts as liaison between the customer and aftermarket and/or manufacturing location for quality issues; submit Material Non-Conformance or Process Non-Conformance. Supports Supervisor with hosting customer visits at local facility. Develop, prepare and distribute standard and customized internal and customer reports. Coaches team members on Customer Order Management policies, procedures and metrics. Leads a Customer Order Management departmental goal or initiatives to support a more proactive customer support organization. Qualifications Education Degree in related field preferred or equivalent experience. This position may require licensing for compliance with export controls or sanctions regulations. Experience Experience with customer service industries Ability to communicate effectively both written/verbally Ability to work cross functionally Detailed oriented Compensation and Benefits Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Medical/Dental/Life Insurance, Health Savings Account, other personal and professional benefits. Atmus/Koch and E-verify At Atmus/Koch, we are proud to be an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Atmus will validate the right to work using E-Verify. Atmus will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

Full job record

Job ID1d4db147c8e775809e3de6f8abae6d5b0c128ff4
Org ID2b915774-4653-4e80-9d25-910f72152bed
Source IDe5c47267-2888-4b91-9f4a-f413b0f15fc7
Board IDe5c47267-2888-4b91-9f4a-f413b0f15fc7
Provideroracle_hcm
Provider Job Key1656
TitleCustomer Account Specialist- Louisville, KY
Normalized Title
Statusdeleted
Activeno
Location TextKY, United States; US, KY, Louisville, Koch Corporate, Louisville, KY, US
DepartmentSupply Chain Planning
Team
Employment Typefull_time
Workplace Typeon_site
Remote Policy
CountryUnited States
RegionKY
City
Salary RawDescription Customer Account Specialist- Louisville, KY The Customer Account Specialist-Louisville, KY acts as an extension of management ensuring a positive customer experience while being the representative of management to others. Provides proactive customer support and performs numerous duties, including order to cash improvements, order life cycle improvements, and overseeing visitors. The role is 100% on-site. Responsibilities Responsible for assigned customer accounts for the entire order life cycle (from new customer set-up, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline. Act as the single-point-of-contact to Atmus/Koch's customers, parts distribution centers and/or manufacturing plants and cross functional departments to process and fulfil customer orders; providing accurate documentation and continual communication to customer throughout the process. Take ownership of and resolve complex customer inquiries through extensive research, a detailed understanding of Atmus/Koch's processes, systems, and practices; provide timely and informative responses as per the Service Level Agreement. Request support from the next appropriate level of customer support for complex escalations/issues providing documentation throughout the process. Maintain accurate records of all internal and external interactions in the appropriate database/system. Ensures customers comply with export polices and ensures required export/shipping documentation is compiled to the relevant legislation. Acts as liaison between the customer and aftermarket and/or manufacturing location for quality issues; submit Material Non-Conformance or Process Non-Conformance. Supports Supervisor with hosting customer visits at local facility. Develop, prepare and distribute standard and customized internal and customer reports. Coaches team members on Customer Order Management policies, procedures and metrics. Leads a Customer Order Management departmental goal or initiatives to support a more proactive customer support organization. Qualifications Education Degree in related field preferred or equivalent experience. This position may require licensing for compliance with export controls or sanctions regulations. Experience Experience with customer service industries Ability to communicate effectively both written/verbally Ability to work cross functionally Detailed oriented Compensation and Benefits Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Medical/Dental/Life Insurance, Health Savings Account, other personal and professional benefits. Atmus/Koch and E-verify At Atmus/Koch, we are proud to be an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Atmus will validate the right to work using E-Verify. Atmus will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.
Salary Min
Salary Max
Salary Currency
Salary Period
Source URLhttps://fa-ewfi-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/1656
Apply URLhttps://fa-ewfi-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/1656
First Seen At2026-06-03 11:48:42Z
Last Seen At2026-06-03 11:48:42Z
Last Checked At2026-06-06 11:15:55Z
Last Changed At2026-06-06 11:15:55Z
Inactive At2026-06-06 11:15:55Z
Source Posted At2026-06-02 17:58:04Z
Source Updated At
Raw Payload Uris3://bluework-jobs-prod-raw-590183727216/raw/provider=oracle_hcm/board=fa-ewfi-saasfaprod1.fa.ocs.oraclecloud.com|CX_1/date=2026-06-03/2026-06-03T11-48-38-130Z-1c2a7dfe45e7d66984c5d7b6f4c5bd0a52b91d946defd1108a8e0d40e41c2e28.json
Event Fields
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  "last_changed_at": "2026-06-06T11:15:55.976Z",
  "active_status": "deleted"
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Parsed Structured
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    "is_remote": false,
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      "city": null,
      "region": "KY",
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  "remote_policy": null,
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  "workplace_type": "on_site",
  "salary_currency": null
}
Extensions
{}
Native Structured
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