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Group Experience Assistant

32f45058 Ce08 45f5 B35e 964951a170b1 19000101 000001 · Boston-MFA, Boston, MA, US, Boston, MA · Deleted · ADP Workforce Now Recruiting

Job facts

FieldValue
Company32f45058 Ce08 45f5 B35e 964951a170b1 19000101 000001
TitleGroup Experience Assistant
Normalized title-
Department / team-
LocationBoston-MFA, MA, United States
Work model-
Employment typeFull Time
Salary-
Statusdeleted
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-21 / 2026-05-31
Changed / last seen2026-06-05 / 2026-06-03

Related slices

PageWhat it containsOpen
Company jobsActive postings from 32f45058 Ce08 45f5 B35e 964951a170b1 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Boston-MFA.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company32f45058 Ce08 45f5 B35e 964951a170b1 19000101 000001
Sourceadf85f8b-a4b3-4262-aa03-c86260a5b988
ATS providerADP Workforce Now Recruiting

Description

Full Position Summary: The Museum of Fine Arts, Boston is looking for a Group Sales Assistant to provide superior customer service as they engage with MFA groups and visitors. Under the direction of the Group Experience Managers, this position performs diversified duties relating to the visit of scheduled groups at the MFA. A successful candidate will promote the MFA’s mission by providing a quality group experience from the initial inquire to the day of the visit. Essential Functions: Respond to all incoming inquiries via Phone/Email/Online Work with group leaders and teachers to plan and schedule their group visit Process orders in ticketing system and transmit visit confirmations with accuracy Collaborate with Group Experience team, Protective Services, Member and Visitor Services Representatives to strive for rewarding visits for all groups and visitors Greet and welcome all groups on arrival and ensure smooth check in for groups Answer questions concerning group reservation details and act as an on-the-spot troubleshooter in the Museum for any group issues Serve as the liaison between the group contacts and all other Museum departments Respond to and resolve customer service or ticketing issues as necessary Secondary Functions: Develop familiarity with Museum Collection areas and guided tour content Maintain stock of Group collateral and all appropriate office supplies Process payments, billings and refunds as necessary Excellent planning and time management skills Able to multi-task while maintaining high level of accuracy Perform Pre and Post visit communications Assist in training and overseeing Group Experience Representatives Be proactive in approaching visitors and answering questions, including the location of amenities, as well as general Museum inquiries. Qualifications: Minimum of two year’s experience in a frontline customer service role BA, Associate or comparable experience An interest in art and engaging with the community Strong interpersonal skills, with a desire to provide exemplary customer service experience A collaborator with excellent problem-solving skills Supportive of the Museum’s efforts commitment to inclusion, diversity, equity and accessibility (IDEA) A high energy level and excels in working in a fast-paced environment Excellent computer literacy. Knowledge of Tessitura Ticketing System is preferred Ability to lift up to 50lbs Able and willingness to work outdoors as necessary Evening and weekend hours will be required as necessary to meet visitor demands. The Museum reserves the right to change job descriptions. Salary and Schedule: Full-Time Salary, 35 hours per week. 8:30am - 4:30pm, Monday-Friday. Occasional evening and weekend hours may be required to meet visitor demands. Starts at $48,500 - $50,500 This position is a member of the United Auto Worker's Union The MFA is an equal opportunity employer. The community and audience we serve is diverse, and we wish to foster that diversity in our workplace. Toward that end, the MFA does not discriminate against individuals in hiring, employment or promotion on the basis of race, religion, color, sex/gender, gender identity and gender expression, age, marital status, national origin, sexual orientation, citizenship, handicap or disability, veteran or military status, political belief, pregnancy, genetic information or any other characteristic protected by law.

Full job record

Job ID1d3898c1277ccea1740389a4b558ef7dbf5dbe9d
Org ID125c2111-b4d2-4d76-8779-7b2116b6ac68
Source IDadf85f8b-a4b3-4262-aa03-c86260a5b988
Board IDadf85f8b-a4b3-4262-aa03-c86260a5b988
Provideradp_workforcenow
Provider Job Key554997
TitleGroup Experience Assistant
Normalized Title—
Statusdeleted
Activeno
Location TextBoston-MFA, Boston, MA, US, Boston, MA
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionMA
CityBoston-MFA
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=32f45058-ce08-45f5-b35e-964951a170b1&ccId=19000101_000001&lang=en_US&type=JS&jobId=554997&jwId=9200953429582_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=32f45058-ce08-45f5-b35e-964951a170b1&ccId=19000101_000001&lang=en_US&type=JS&jobId=554997&jwId=9200953429582_1
First Seen At2026-05-31 18:48:57Z
Last Seen At2026-06-03 09:59:29Z
Last Checked At2026-06-05 03:10:01Z
Last Changed At2026-06-05 03:10:01Z
Inactive At2026-06-05 03:10:01Z
Source Posted At2026-05-21 18:59:00Z
Source Updated At—
Raw Payload Uris3://bluework-jobs-prod-raw-590183727216/raw/provider=adp_workforcenow/board=32f45058-ce08-45f5-b35e-964951a170b1|19000101_000001/date=2026-06-03/2026-06-03T09-59-29-531Z-e716c6312f615c4892137716a3dccd032f8ed939724e5f7f7a7ccc9988863dec.json
Event Fields
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  "active_status": "deleted"
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Parsed Structured
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Extensions
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A successful candidate will promote the MFA&rsquo;s mission by providing a quality group experience from the initial inquire to the day of the visit.</p><p style=\"margin-left:0in;\"><br></p><p style=\"margin-left:0in;\"><strong>Essential Functions:</strong></p><div style=\"margin-left:0in;\"><ul style=\"margin-left: 0.25in;\"><li style=\"margin-left:0in;\">Respond to all incoming inquiries via Phone/Email/Online</li><li style=\"margin-left:0in;\">Work with group leaders and teachers to plan and schedule their group visit</li><li style=\"margin-left:0in;\">Process orders in ticketing system and transmit visit confirmations with accuracy</li><li style=\"margin-left:0in;\">Collaborate with Group Experience team, Protective Services, Member and Visitor Services Representatives to strive for rewarding visits for all groups and visitors</li><li style=\"margin-left:0in;\">Greet and welcome all groups on arrival and ensure smooth check in for groups</li><li style=\"margin-left:0in;\">Answer questions concerning group reservation details and act as an on-the-spot troubleshooter in the Museum for any group issues</li><li style=\"margin-left:0in;\">Serve as the liaison between the group contacts and all other Museum departments</li><li style=\"margin-left:0in;\">Respond to and resolve customer service or ticketing issues as necessary</li></ul></div><p style=\"margin-left:0in;\"><br></p><p style=\"margin-left:0in;\"><strong>Secondary Functions:</strong></p><div style=\"margin-left:0in;\"><ul style=\"margin-left: 0.25in;\"><li style=\"margin-left:0in;\">Develop familiarity with Museum Collection areas and guided tour content</li><li style=\"margin-left:0in;\">Maintain stock of Group collateral and all appropriate office supplies</li><li style=\"margin-left:0in;\">Process payments, billings and refunds as necessary</li><li style=\"margin-left:0in;\">Excellent planning and time management skills</li><li style=\"margin-left:0in;\">Able to multi-task while maintaining high level of accuracy</li><li style=\"margin-left:0in;\">Perform Pre and Post visit communications</li><li style=\"margin-left:0in;\">Assist in training and overseeing Group Experience Representatives</li><li style=\"margin-left:0in;\">Be proactive in approaching visitors and answering questions, including the location of amenities, as well as general Museum inquiries.</li></ul></div><p style=\"margin-left:0in;\"><br></p><p style=\"margin-left:0in;\"><strong>Qualifications:</strong></p><div style=\"margin-left:0in;\"><ul style=\"margin-left: 0.25in;\"><li style=\"margin-left:0in;\">Minimum of two year&rsquo;s experience in a frontline customer service role</li><li style=\"margin-left:0in;\">BA, Associate or comparable experience</li><li style=\"margin-left:0in;\">An interest in art and engaging with the community</li><li style=\"margin-left:0in;\">Strong interpersonal skills, with a desire to provide exemplary customer service experience</li><li style=\"margin-left:0in;\">A collaborator with excellent problem-solving skills</li><li style=\"margin-left:0in;\">Supportive of the Museum&rsquo;s efforts commitment to inclusion, diversity, equity and accessibility (IDEA)</li><li style=\"margin-left:0in;\">A high energy level and excels in working in a fast-paced environment</li><li style=\"margin-left:0in;\">Excellent computer literacy. Knowledge of Tessitura Ticketing System is preferred</li><li style=\"margin-left:0in;\">Ability to lift up to 50lbs</li><li style=\"margin-left:0in;\">Able and willingness to work outdoors as necessary</li></ul></div><p style=\"margin-left:0in;\"><br></p><p style=\"margin-left:0in;\">Evening and weekend hours will be required as necessary to meet visitor demands. The Museum reserves the right to change job descriptions.</p><div><div class=\"fr-view\"><div><div class=\"fr-view\"><div><div class=\"fr-view\"><p><br></p><p><strong>Salary and Schedule:</strong></p><p>Full-Time Salary, 35 hours per week. 8:30am - 4:30pm, Monday-Friday. Occasional evening and weekend hours may be required to meet visitor demands.&nbsp;</p><p>Starts at $48,500 - $50,500</p><p>This position is a member of the United Auto Worker&#39;s Union</p><p><br></p><div><div><div><div><div><div><div><div><p style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 transparent; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; line-height: 1.25; margin-top: 0px; margin-bottom: 15px; font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255);' data-pasted=\"true\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 transparent; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; color: rgb(0, 0, 0); font-family: arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255);\"><strong style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 transparent; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; font-weight: 700; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px;'>The MFA is an equal opportunity employer. The community and audience we serve is diverse, and we wish to foster that diversity in our workplace. Toward that end, the MFA does not discriminate against individuals in hiring, employment or promotion on the basis of race, religion, color, sex/gender, gender identity and gender expression, age, marital status, national origin, sexual orientation, citizenship, handicap or disability, veteran or military status, political belief, pregnancy, genetic information or any other characteristic protected by law.</strong></span><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 transparent; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; color: rgb(0, 0, 0); font-family: arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255); float: none; display: inline !important;\">&nbsp;</span></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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