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Home › Companies › 15023e3b 734e 4702 Ab61 0e42a42301e2 19000101 000001 › Call Center Agent

Call Center Agent

15023e3b 734e 4702 Ab61 0e42a42301e2 19000101 000001 · Rockville, MD, US, Rockville, MD · Active · $18–$22 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
Company15023e3b 734e 4702 Ab61 0e42a42301e2 19000101 000001
TitleCall Center Agent
Normalized title-
Department / team-
LocationRockville, MD, United States
Work model-
Employment typeFull Time
Salary$18–$22 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2023-10-20 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from 15023e3b 734e 4702 Ab61 0e42a42301e2 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Rockville.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company15023e3b 734e 4702 Ab61 0e42a42301e2 19000101 000001
Source44f70185-6249-4256-b06c-869c28d9dab6
ATS providerADP Workforce Now Recruiting

Description

Job Description Rockville Internal Medicine Groups's mission is providing prompt and continuous patient care along with a great work environment, free parking or easy metro access. Benefits are available. The call center agent answers inbound telephone calls for multiple departments, identifiers the patient/caller needs and appropriately handles their requests. The agent provides exceptional customer service to our patients, and ensures patient sanctification by effective and efficiently assisting them with requests/ issues related to their healthcare needs. Monday-Friday 7:45am to 4:15pm Duties and Responsibilities Handles calls in a prompt, courteous, and helpful manner, forwarding calls to appropriate department, taking messages, and providing information as necessary. Proficient in handling calls for multiple clients with high call volumes. Possess effective verbal and written communication skills with a focus on proper grammar and the ability to proficiently relay and document information. Skills and Abilities Working knowledge of medical terminology. Excellent verbal and communication skills. Demonstrate the ability to work effectively and efficiently within a team atmosphere. Ability to read, understand, and follow oral an written instructions with minimal supervision. Effective communication skills, speak clearly and accurately, using appropriate tone and professional language. Strong attention to detail and accuracy. Ability to maintain strict confidentially of the information acquired per corporate polices and legal compliance. Have an understanding and demonstrate sensibility to the cultural diversity of patients, staff, and visitors. Must be organized and detail oriented. 2-5 years experience Previous experience in a medical office/call center is preferred and Athena experience is a bonus EEO M/F/D Job Type: Full-time Pay Range: $18-$22/hr 401(k) 401(k) matching Dental insurance Disability insurance Health insurance Life insurance Paid time off Vision insurance Schedule: 8 hour shift Monday to Friday COVID-19 considerations: All New Hires are required to be vaccinated for COVID 19. Education: High school or equivalent (Preferred) Experience: Customer Service: 2 years (Required) Language: Bilingual (Preferred) We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law

Full job record

Job ID1d21e1ee0caa620a7e09288bef7fe19b40754144
Org IDc3084ff4-c0d9-4fa6-aae4-a5562dbeef21
Source ID44f70185-6249-4256-b06c-869c28d9dab6
Board ID44f70185-6249-4256-b06c-869c28d9dab6
Provideradp_workforcenow
Provider Job Key488442
TitleCall Center Agent
Normalized Title—
Statusactive
Activeyes
Location TextRockville, MD, US, Rockville, MD
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionMD
CityRockville
Salary RawPay Range: $18-$22/hr 401(k) 401(k) matching Dental insurance Disability insurance Health insuranc
Salary Min18
Salary Max22
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=15023e3b-734e-4702-ab61-0e42a42301e2&ccId=19000101_000001&lang=en_US&type=JS&jobId=488442&jwId=9200923042773_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=15023e3b-734e-4702-ab61-0e42a42301e2&ccId=19000101_000001&lang=en_US&type=JS&jobId=488442&jwId=9200923042773_1
First Seen At2026-05-31 18:28:06Z
Last Seen At2026-06-06 12:48:56Z
Last Checked At2026-06-06 12:48:56Z
Last Changed At2026-06-06 12:48:56Z
Inactive At—
Source Posted At2023-10-20 19:48:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=15023e3b-734e-4702-ab61-0e42a42301e2|19000101_000001/date=2026-06-06/2026-06-06T12-48-56-358Z-19f41e5a7d43ed3e69e97f8a4a2aeb238f4a8be6629140c6802d819a27fde5d2.json
Event Fields
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Parsed Structured
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Extensions
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    "requisitionDescription": "<div><div>\n    <link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.37.26/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\" />\n    <link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.37.26/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\" />\n\n    <div class=\"fr-view\">\n      <div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/22.31.14/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/22.31.14/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/22.31.14/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/22.31.14/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div id=\"isPasted\" style='box-sizing: inherit; color: rgb(89, 89, 89); font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><div style=\"box-sizing: inherit;\"><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(66, 66, 66); margin: 0px 0px 0.75rem;\">Job Description</p><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(66, 66, 66); margin: 0px 0px 0.75rem;\">Rockville Internal Medicine Groups&#39;s mission is providing prompt and continuous patient care along with a great work environment, free parking or easy metro access. Benefits are available.</p><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(66, 66, 66); margin: 0px 0px 0.75rem;\">The call center agent answers inbound telephone calls for multiple departments, identifiers the patient/caller needs and appropriately handles their requests. The agent provides exceptional customer service to our patients, and ensures patient sanctification by effective and efficiently assisting them with requests/ issues related to their healthcare needs.</p><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(66, 66, 66); margin: 0px 0px 0.75rem;\">Monday-Friday 7:45am to 4:15pm</p><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(66, 66, 66); margin: 0px 0px 0.75rem;\">Duties and Responsibilities</p><ul style=\"box-sizing: inherit; margin-bottom: 0.625rem !important;\"><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Handles calls in a prompt, courteous, and helpful manner, forwarding calls to appropriate department, taking messages, and providing information as necessary.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Proficient in handling calls for multiple clients with high call volumes.</li><li style=\"box-sizing: inherit; 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font-size: 0.875rem; list-style: inside disc !important;\">Effective communication skills, speak clearly and accurately, using appropriate tone and professional language.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Strong attention to detail and accuracy.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Ability to maintain strict confidentially of the information acquired per corporate polices and legal compliance.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Have an understanding and demonstrate sensibility to the cultural diversity of patients, staff, and visitors.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Must be organized and detail oriented.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">2-5 years experience</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Previous experience in a medical office/call center is preferred and Athena experience is a bonus</li></ul><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(66, 66, 66); margin: 0px 0px 0.75rem;\">EEO M/F/D</p></div></div><div style='box-sizing: inherit; color: rgb(89, 89, 89); font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(66, 66, 66); margin: 0px 0px 0.75rem;\">Job Type: Full-time</p><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(66, 66, 66); margin: 0px 0px 0.75rem;\">Pay Range: $18-$22/hr&nbsp;</p></div><div style='box-sizing: inherit; color: rgb(89, 89, 89); font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(66, 66, 66); margin: 0px 0px 0.75rem;\"><br></p><ul style=\"box-sizing: inherit; margin-bottom: 0.625rem !important;\"><li style=\"box-sizing: inherit; 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font-size: 0.875rem; line-height: 1.5; color: rgb(66, 66, 66); margin: 0px 0px 0.75rem;\">Schedule:</p><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(66, 66, 66); margin: 0px 0px 0.75rem;\"><br></p><ul style=\"box-sizing: inherit; margin-bottom: 0.625rem !important;\"><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">8 hour shift</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Monday to Friday</li></ul><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(66, 66, 66); margin: 0px 0px 0.75rem;\"><br></p></div><div style='box-sizing: inherit; color: rgb(89, 89, 89); font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(66, 66, 66); margin: 0px 0px 0.75rem;\">COVID-19 considerations:</p><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(66, 66, 66); margin: 0px 0px 0.75rem;\">All New Hires are required to be vaccinated for COVID 19.</p></div><div style='box-sizing: inherit; color: rgb(89, 89, 89); font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(66, 66, 66); margin: 0px 0px 0.75rem;\">Education:</p><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(66, 66, 66); margin: 0px 0px 0.75rem;\"><br></p><ul style=\"box-sizing: inherit; margin-bottom: 0.625rem !important;\"><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">High school or equivalent (Preferred)</li></ul><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(66, 66, 66); margin: 0px 0px 0.75rem;\"><br></p><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(66, 66, 66); margin: 0px 0px 0.75rem;\">Experience:</p><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(66, 66, 66); margin: 0px 0px 0.75rem;\"><br></p><ul style=\"box-sizing: inherit; margin-bottom: 0.625rem !important;\"><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Customer Service: 2 years (Required)</li></ul><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(66, 66, 66); margin: 0px 0px 0.75rem;\"><br></p><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(66, 66, 66); margin: 0px 0px 0.75rem;\">Language:</p><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(66, 66, 66); margin: 0px 0px 0.75rem;\"><br></p><ul style=\"box-sizing: inherit; margin-bottom: 0.625rem !important;\"><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Bilingual (Preferred)</li></ul><div id=\"isPasted\"><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",\"sans-serif\";'><span style='font-size:14px;line-height:115%;font-family:\"Helvetica\",\"sans-serif\";color:#4B4B4B;background:white;'><span style='color: rgb(45, 45, 45); font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, sans-serif; font-size: 13.3333px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;'>We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law</span></span></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n    </div>\n  </div></div>\n",
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    "requisitionTitle": "Call Center Agent",
    "clientRequisitionID": "1224",
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}
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