Patron Services Associate

{
  "content_hash": "19b9daa408198faeffa855c113a6f41d9501b481e24661b629d4eaa715882c89",
  "source_hash": "882e1d939a326391b26b591098b8bc1fd84312774e9660274abf816c3c5185d6",
  "last_changed_at": "2026-06-16T10:31:55.048Z",
  "active_status": "active"
}

{
  "dedupe": null,
  "language": "en",
  "location": {
    "raw": "Missoula, Montana, 59802, United States",
    "city": "Missoula",
    "region": null,
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-21T11:18:17.197Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Missoula, Montana, 59802, United States",
      "city": "Missoula",
      "region": null,
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": "on_site",
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "45",
    "isRemote": null,
    "location": {
      "city": "Missoula",
      "state": "Montana"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18576",
    "locationType": "0",
    "jobOpeningName": "Patron Services Associate",
    "departmentLabel": "Marketing",
    "employmentStatusLabel": "Part-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Missoula",
      "state": "Montana",
      "postalCode": "59802",
      "addressCountry": "United States"
    },
    "datePosted": "2026-06-15",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"font-weight: bold\">Missoula Children's Theatre is hiring a part time Patron Services Associate to join our team. </span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Job Summary</span><span><br></span></p>\n<p><br></p>\n<p>The Patron Services Associate supports the box office by assisting with ticketing, subscriptions, and support of all theatre visitors. </p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\">Essential Responsibilities of the Position </span></p>\n<p><br></p>\n<p><span style=\"text-decoration: underline\">Patron Services </span></p>\n<ul>\n<li>Provide excellent support to patrons, donors, volunteers, and guests. </li>\n<li>Use the ticketing database (Patron Manager) to allocate seating and process orders.</li>\n<li>Manage cash drawers, including credit card &amp; other transactions.</li>\n<li>Maintain all regularly scheduled ticketing, sales, and promotions tracking reports.</li>\n<li>Assist Front of House as needed during performances.</li>\n<li>Assist in creating upcoming sales campaigns.</li>\n<li>Assist with reconciling financial reports and ticketing transactions with the operations staff.</li>\n<li>Ensure that accurate ticketing information and box office policies are communicated correctly to patrons, guests, and visitors.</li>\n<li>Input data and maintain accurate files on ticketing database.</li>\n<li>Assist with supervision of volunteers as needed.</li>\n<li>Assist in maintaining organization and physical appearance of box office, lobby, &amp; concessions areas</li>\n<li>Assist with merchandise and inventory.</li>\n<li>Greet visitors and ensure that they follow sign-in procedures.</li>\n<li>Answer incoming calls and transfer them to the appropriate recipients.</li>\n<li>Assist with program registration as needed.</li>\n</ul>\n<p><br></p>\n<p>    <span style=\"text-decoration: underline\">Marketing and Communications</span></p>\n<ul>\n<li>Assist with the creation and scheduling of social media posts across platforms (Facebook, Instagram, etc.), including event reminders, behind-the-scenes content, and patron highlights.</li>\n<li>Capture photos and video content during performances, rehearsals, or special events for marketing use.</li>\n<li>Support the marketing team in organizing and maintaining a content calendar.</li>\n<li>Help design basic graphics or captions for email and social content using templates provided by the marketing team.</li>\n<li>Update show information and events on the MCT website and community calendars.</li>\n<li>Maintain customer contact records in the CRM (Patron Manager), including patron notes, email list tagging, and accurate data entry.</li>\n<li>Collect email signups and support the distribution of e-newsletters or targeted campaigns.</li>\n<li>Report trends or questions from patrons that could inform future promotions or marketing decisions.</li>\n<li>Coordinate marketing collateral distribution (posters, flyers) to local businesses and community boards.</li>\n<li>Provide on-site support during marketing events, press tours, or community appearances as needed.</li>\n<li>Assist with digital ad campaigns, including tracking performance, gathering assets, and updating copy as directed.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Minimum Qualifications</span></p>\n<p><br></p>\n<ul>\n<li>Friendly, helpful personality and willingness to work as part of a team</li>\n<li>Customer Service experience</li>\n<li>Excellent interpersonal, written and oral communication skills.</li>\n<li>Excellent computer skills<br></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\">Desired Qualifications</span></p>\n<p><br></p>\n<ul>\n<li>Knowledge and/or interest of theater</li>\n<li>Experience working in ticketing software, specifically Patron Manager</li>\n<li>Experience working within streaming platform software e.g. ShowTix4U<br></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\">Physical Requirements</span></p>\n<p><br></p>\n<ul>\n<li>May be sitting at a desk for periods of time that could exceed 4 hours with intermittent breaks as needed</li>\n<li>May be requested to lift as much as 25 pounds.</li>\n<li>May be requested to drive a company vehicle.<br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Equipment Used</span></p>\n<p> </p>\n<ul>\n<li>Computer, telephone, copier, printer, fax machine, paper cutter, step ladder.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Schedule</span></p>\n<p><br></p>\n<p>This position is scheduled 20 hours per week. During our community show season, the schedule varies including days, evening and weekends.  During off show weeks, the schedule is Mon-Fri from 12pm to 5pm</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Benefits Available</span></p>\n<p><br></p>\n<ul>\n<li>Paid time off</li>\n<li>Sick leave</li>\n<li>Holiday pay<br></li>\n<li>Employee discounts</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Please complete the application with required materials.  No phone calls please. </span></p>\n<p><br></p>",
    "compensation": "15.00",
    "departmentId": "18576",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Patron Services Associate",
    "departmentLabel": "Marketing",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://mct.bamboohr.com/careers/45",
    "employmentStatusLabel": "Part-Time"
  }
}