ASM

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    "description": "<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">At Gettel, our associates are our most valuable resource and growth is encouraged through diligence, teamwork &amp; creativity.&nbsp;We offer a variety of training for everyone from Managers to Technicians; Gettel U and the Gettel Edge Program can provide you with the tools needed to take that next step.&nbsp;&nbsp;Above all, we have highest standard of honesty and integrity when conducting business.&nbsp;We are committed to an environment where the customer is always treated with respect and dignity... If you have an interest in automotive and a desire to develop a career in the industry, apply today!</span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>What We Offer</strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Medical, Dental &amp; Vision Insurance</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Life Insurance</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Health Savings &amp; Flex Spending Accounts</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Short &amp; Long Term Disability&nbsp;</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">401K Plan</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Holiday Pay</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Personal &amp; Sick Days</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Paid Vacation</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Paid Training</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Growth Opportunities</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Flexible Work Schedules</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Discounts on products &amp; services</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Employee vehicle purchase plans</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Saturday Lunches</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Accident &amp; Critical Care Plans</span></span></li>\r\n</ul>\r\n",
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As such, the following is critical for success: \\r\\n\\r\\n\\r\\n\\tProfessional appearance\\r\\n\\tExcellent communication\\r\\n\\tOrganizational skills- attention to detail and accuracy on paperwork\\r\\n\\tthe ability to multitask\\r\\n\\tA true passion for serving guests Most importantly follow GAMG&rsquo;s reception and active delivery process.\\r\\n\\r\\n\\r\\nBEST PRACTICES OF A SUCCESSFUL ASM\\r\\n\\r\\nThese &ldquo;best practices&rdquo; are itemized below as to how often they should be done, i.e., daily, weekly or monthly. This list is extensive but not all-inclusive in describing the duties of an Assistant Service Manager.\\r\\n\\r\\n\\r\\n\\tKnow your appointments for the day.\\r\\n\\tHave your preprinted work orders and other documents prepared the night before the appointment date.\\r\\n\\tCall all missed appointments from the prior day to reschedule.\\r\\n\\tCall Orphan Owners that have appointments with an advisor that is no longer an associate of the dealership\\r\\n\\tCall customers from service marketing lists that are potential customers.\\r\\n\\tProvide clear documentation on work orders for technicians.\\r\\n\\tProvide clear and accurate invoicing for customers, warranty and internal ROs.\\r\\n\\tPresent customers with factory maintenance needs.\\r\\n\\tRecommend the items documented on the multi-point inspection.\\r\\n\\tPro-actively update customers on vehicles progress when appropriate and at a minimum of twice a day. 10:00AM and 2:00PM\\r\\n\\tCustomers in the lounge waiting at the dealership for service to be completed need the sale pro-active updates.\\r\\n\\tFollow 10-5-First-Last rule.\\r\\n\\t10 Foot Rule - Recognize that a customer is within your workspace.\\r\\n\\t5 Foot Rule - Have contact with the customer.\\r\\n\\tFirst: Be the first person to speak\\r\\n\\tLast: Be the last person to speak\\r\\n\\tSmile and portray a positive attitude and happy demeanor.\\r\\n\\tDeliver vehicle by promise time, contact customer in advance if the original promised time cannot be met.\\r\\n\\tAnswer phones and return calls in a timely manner.\\r\\n\\tArrive at work sufficiently before start time so that all preparations are complete (uniform, name badge, start-up process) before guests are received.\\r\\n\\tReview special order parts status with parts department and make call as necessary.\\r\\n\\tPrepare your Game Day Report (example attached) as your manager will be reviewing with you and picking up first thing in the morning. 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That will include:\\r\\n\\t\\r\\n\\t\\tActivities from the prior days sales and gross\\r\\n\\t\\tCalls made to develop new business\\r\\n\\t\\tAppointments for the next day\\r\\n\\t\\r\\n\\t\\r\\n\\r\\n\\r\\n\",\"validThrough\":\"2026-06-19\"}",
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    "qualifications": "<div>\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>GENERAL RESPONSIBILITIES</strong></span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">The service advisors&rsquo; primary responsibility is to provide for an outstanding customer experience. Service advisors have a high customer contact count each day, in person and on the phone. As such, the following is critical for success: </span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Professional appearance</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Excellent communication</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Organizational skills- attention to detail and accuracy on paperwork</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">the ability to multitask</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">A true passion for serving guests Most importantly follow GAMG&rsquo;s reception and active delivery process.</span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>BEST PRACTICES OF A SUCCESSFUL ASM</strong></span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">These &ldquo;best practices&rdquo; are itemized below as to how often they should be done, i.e., daily, weekly or monthly. This list is extensive but not all-inclusive in describing the duties of an Assistant Service Manager.</span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Know your appointments for the day.</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Have your preprinted work orders and other documents prepared the night before the appointment date.</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Call all missed appointments from the prior day to reschedule.</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Call Orphan Owners that have appointments with an advisor that is no longer an associate of the dealership</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Call customers from service marketing lists that are potential customers.</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Provide clear documentation on work orders for technicians.</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Provide clear and accurate invoicing for customers, warranty and internal ROs.</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Present customers with factory maintenance needs.</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Recommend the items documented on the multi-point inspection.</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Pro-actively update customers on vehicles progress when appropriate and at a minimum of twice a day. 10:00AM and 2:00PM</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Customers in the lounge waiting at the dealership for service to be completed need the sale pro-active updates.</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Follow 10-5-First-Last rule.</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">10 Foot Rule - Recognize that a customer is within your workspace.</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">5 Foot Rule - Have contact with the customer.</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">First: Be the first person to speak</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Last: Be the last person to speak</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Smile and portray a positive attitude and happy demeanor.</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Deliver vehicle by promise time, contact customer in advance if the original promised time cannot be met.</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Answer phones and return calls in a timely manner.</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Arrive at work sufficiently before start time so that all preparations are complete (uniform, name badge, start-up process) before guests are received.</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Review special order parts status with parts department and make call as necessary.</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Prepare your Game Day Report (example attached) as your manager will be reviewing with you and picking up first thing in the morning. That will include:</span></span>\r\n\t<ul style=\"list-style-type:circle;\">\r\n\t\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Activities from the prior days sales and gross</span></span></li>\r\n\t\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Calls made to develop new business</span></span></li>\r\n\t\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Appointments for the next day</span></span></li>\r\n\t</ul>\r\n\t</li>\r\n</ul>\r\n</div>\r\n",
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