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Home › Companies › 016d6154 Ba29 4fdf 958f C1213235e929 19000101 000001 › DMDC Tier 1 Customer Service Rep - DSO Knox (onsite)

DMDC Tier 1 Customer Service Rep - DSO Knox (onsite)

016d6154 Ba29 4fdf 958f C1213235e929 19000101 000001 · Fort Knox, KY, US, Fort Knox, KY · Deleted · $18–$18 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
Company016d6154 Ba29 4fdf 958f C1213235e929 19000101 000001
TitleDMDC Tier 1 Customer Service Rep - DSO Knox (onsite)
Normalized title-
Department / team-
LocationFort Knox, KY, United States
Work model-
Employment typeFull Time
Salary$18–$18 / hour
Statusdeleted
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-04 / 2026-05-31
Changed / last seen2026-06-02 / 2026-05-31

Related slices

PageWhat it containsOpen
Company jobsActive postings from 016d6154 Ba29 4fdf 958f C1213235e929 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Fort Knox.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company016d6154 Ba29 4fdf 958f C1213235e929 19000101 000001
Source2a51b80f-8858-47b6-aeac-907fb48f0e40
ATS providerADP Workforce Now Recruiting

Description

TIER 1 CUSTOMER SERVICE REPRESENTATIVE – DSO (General Clerk 2) / (EEO/Disability/Vets) Job Responsibilities: (include but not limited to) Provide support and assistance to Defense Manpower Data Center (DMDC) beneficiaries per DMDC Standard Operating Procedure (SOP) utilizing DMDC Knowledge Base documents for beneficiaries having problems with DMDC services. Ability to work eight (8) hour shift of 11:30 am until 8:00pm, Monday through Friday. Job Duties: · Responding to customer inquiries utilizing knowledge learned and available systems, applying independent judgment, and making independent decisions concerning established processes, the appropriateness or confidentiality of information to be processed and the actions to be taken in line with the policies and procedures of DMDC and InspiriTec. · Requires the performance of decision-making activities as a result of sometimes unpredictable and random customer inquiries requiring choices between a variety of procedures. · Must be able to actively listen, ask probing questions, and communicate in clear and understandable terms. Must be able to determine the customer’s desired product or service and provide thorough direction and appropriate information even when that desired product or service has not been specifically communicated by the customer’s inquiry. · Determines requirements by working with customers. Answers inquiries by clarifying desired information; researching, locating, and providing information. • Research and process Military Service Member inquiries and complaints received made via telephone or Fax Server. • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. • Operates a PC and multiple mainframe databases to research information for interpretation and explanation to the Military Service Member or family. • Must be able to research, identify and explain problems and resolutions in a minimum amount of time. Other task performed as required. Skills and Qualifications: Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking • High School Diploma • RAPIDS Certified (Certification occurs as part of the on-board training) • Security Requirement: Public Trust/NA CLC Education: Education: Must have a high school diploma or GED. Security Requirements: Public Trust/NA CLC (InspiriTec will assist/cover costs, but job offer is contingent upon obtaining clearance). The following documents may be required to start the clearance: Social security card, birth certificate, proof of citizenship. This shift working hours are: M-F, 11:30am to 8:00pm est.

Full job record

Job ID1ceac47b05e5bc83d7c781fa1370f559dd0b46ec
Org ID5996feaa-1b3e-4ac2-bce6-29c8473ba633
Source ID2a51b80f-8858-47b6-aeac-907fb48f0e40
Board ID2a51b80f-8858-47b6-aeac-907fb48f0e40
Provideradp_workforcenow
Provider Job Key595544
TitleDMDC Tier 1 Customer Service Rep - DSO Knox (onsite)
Normalized Title—
Statusdeleted
Activeno
Location TextFort Knox, KY, US, Fort Knox, KY
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionKY
CityFort Knox
Salary Raw17.75 To 17.75 (USD) Hourly
Salary Min17.75
Salary Max17.75
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=016d6154-ba29-4fdf-958f-c1213235e929&ccId=19000101_000001&lang=en_US&type=JS&jobId=595544&jwId=9201195231704_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=016d6154-ba29-4fdf-958f-c1213235e929&ccId=19000101_000001&lang=en_US&type=JS&jobId=595544&jwId=9201195231704_1
First Seen At2026-05-31 18:26:00Z
Last Seen At2026-05-31 18:26:00Z
Last Checked At2026-06-02 08:16:05Z
Last Changed At2026-06-02 08:16:05Z
Inactive At2026-06-02 08:16:05Z
Source Posted At2026-05-04 13:06:00Z
Source Updated At—
Raw Payload Uris3://bluework-jobs-prod-raw-590183727216/raw/provider=adp_workforcenow/board=016d6154-ba29-4fdf-958f-c1213235e929|19000101_000001/date=2026-05-31/2026-05-31T18-25-59-639Z-323212547c17f0c704ddbcf8525110693c3897fa0b9b0d554652cb9b474c2b00.json
Event Fields
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  "last_changed_at": "2026-06-02T08:16:05.676Z",
  "active_status": "deleted"
}
Parsed Structured
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Extensions
{}
Native Structured
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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:11.25pt;margin-top:0in;text-align:center;background:white;' id=\"isPasted\"><strong><span style='font-size:22px;font-family:\"Iskoola Pota\",sans-serif;color:#4A4A4A;background:white;'>TIER 1 CUSTOMER SERVICE REPRESENTATIVE &ndash; DSO</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:11.25pt;margin-top:0in;text-align:center;background:white;'><strong><span style='font-size:22px;font-family:\"Iskoola Pota\",sans-serif;color:#4A4A4A;background:white;'>(General Clerk 2) / (EEO/Disability/Vets)</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:11.25pt;margin-top:0in;text-align:center;background:white;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:11.25pt;margin-top:0in;text-align:center;background:white;'><span style='font-size:19px;font-family:\"Arial\",sans-serif;color:black;'>&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:11.25pt;margin-top:0in;background:white;'><span style='font-family:\"Arial\",sans-serif;color:black;'>&nbsp;</span><span style='font-size:18px;font-family:\"Iskoola Pota\",sans-serif;color:black;background:white;'>Job Responsibilities: (include but not limited to)</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:.0001pt;'><span style='font-family:\"Calibri\",sans-serif;color:#7F7F7F;'>Provide support and assistance to Defense Manpower Data Center (DMDC) beneficiaries per DMDC Standard Operating Procedure (SOP) utilizing DMDC Knowledge Base documents for beneficiaries having problems with DMDC services. Ability to work eight (8) hour shift of 11:30 am until 8:00pm, Monday through Friday.&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:.0001pt;'><span style='font-family:\"Calibri\",sans-serif;color:#7F7F7F;'>&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:11.25pt;margin-top:0in;background:white;'><span style='font-family:\"Arial\",sans-serif;color:black;'>&nbsp;</span><span style='font-size:18px;font-family:\"Iskoola Pota\",sans-serif;color:black;background:white;'>Job Duties:</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:11.25pt;margin-top:0in;background:white;'><span style=\"font-size:14px;font-family:Symbol;color:#7F7F7F;background:white;\">&middot;</span><span style='font-family:\"Arial\",sans-serif;color:black;'>&nbsp;</span><span style='font-family:\"Calibri\",sans-serif;color:#7F7F7F;'>Responding to customer inquiries utilizing knowledge learned and available systems, applying independent judgment, and making independent decisions concerning established processes, the appropriateness or confidentiality of information to be processed and the actions to be taken in line with the policies and procedures of DMDC and InspiriTec.&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:11.25pt;margin-top:0in;background:white;'><span style=\"font-size:14px;font-family:Symbol;color:#7F7F7F;background:white;\">&middot;</span><span style='font-family:\"Arial\",sans-serif;color:black;'>&nbsp;</span><span style='font-family:\"Calibri\",sans-serif;color:#7F7F7F;'>Requires the performance of decision-making activities as a result of sometimes unpredictable and random customer inquiries requiring choices between a variety of procedures.&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:11.25pt;text-align:justify;background:white;'><span style=\"font-size:14px;font-family:Symbol;color:#7F7F7F;background:white;\">&middot;</span><span style='font-family:\"Arial\",sans-serif;color:black;'>&nbsp;</span><span style='font-family:\"Calibri\",sans-serif;color:#7F7F7F;'>Must be able to actively listen, ask probing questions, and communicate in clear and understandable terms. &nbsp;Must be able to determine the customer&rsquo;s desired product or service and provide thorough direction and appropriate information even when that desired product or service has not been specifically communicated by the customer&rsquo;s inquiry.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:.0001pt;'><span style=\"font-size:14px;font-family:Symbol;color:#7F7F7F;background:white;\">&middot;</span><span style='font-family:\"Arial\",sans-serif;color:black;'>&nbsp;</span><span style='font-family:\"Calibri\",sans-serif;color:#7F7F7F;'>Determines requirements by working with customers. Answers inquiries by clarifying desired information; researching, locating, and providing information.&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:.0001pt;'><span style='font-family:\"Calibri\",sans-serif;color:#7F7F7F;'>&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:.0001pt;'><span style='font-family:\"Calibri\",sans-serif;color:#7F7F7F;'>&bull; Research and process Military Service Member inquiries and complaints received made via telephone or Fax Server.&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:.0001pt;'><span style='font-family:\"Calibri\",sans-serif;color:#7F7F7F;'>&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:.0001pt;'><span style='font-family:\"Calibri\",sans-serif;color:#7F7F7F;'>&bull; Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:.0001pt;'><span style='font-family:\"Calibri\",sans-serif;color:#7F7F7F;'>&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:.0001pt;'><span style='font-family:\"Calibri\",sans-serif;color:#7F7F7F;'>&bull; Operates a PC and multiple mainframe databases to research information for interpretation and explanation to the Military Service Member or family.&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:.0001pt;'><span style='font-family:\"Calibri\",sans-serif;color:#7F7F7F;'>&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:.0001pt;'><span style='font-family:\"Calibri\",sans-serif;color:#7F7F7F;'>&bull; Must be able to research, identify and explain problems and resolutions in a minimum amount of time. Other task performed as required.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:.0001pt;'><span style='font-family:\"Calibri\",sans-serif;color:#7F7F7F;'>&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:.0001pt;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:#7F7F7F;'>&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:11.25pt;margin-top:0in;background:white;'><span style='font-size:18px;font-family:\"Iskoola Pota\",sans-serif;color:black;background:white;'>Skills and Qualifications:</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:11.25pt;margin-top:0in;background:white;'><span style='font-family:\"Calibri\",sans-serif;color:#7F7F7F;'>Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking &bull; High School Diploma &bull; RAPIDS Certified (Certification occurs as part of the on-board training) &bull; Security Requirement: Public Trust/NA CLC <span style=\"background:white;\">Education:</span></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:11.25pt;margin-top:0in;background:white;'><span style='font-size:18px;font-family:\"Iskoola Pota\",sans-serif;color:black;background:white;'>Education:</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:11.25pt;margin-top:0in;background:white;'><span style='font-family:\"Calibri\",sans-serif;color:#7F7F7F;'>Must have a high school diploma or GED. &nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;margin-bottom:11.25pt;margin-top:0in;background:white;'><span style='font-size:18px;font-family:\"Iskoola Pota\",sans-serif;color:black;background:white;'>Security Requirements:</span></p><p><span style='font-size:16px;font-family:\"Calibri\",sans-serif;color:#7F7F7F;background:white;'>Public Trust/NA CLC (InspiriTec will assist/cover costs, but job offer is contingent upon obtaining clearance). The following documents may be required to start the clearance: Social security card, birth certificate, proof of citizenship.</span></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n<br/>This shift working hours are: M-F, 11:30am to 8:00pm est.",
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    "requisitionTitle": "DMDC Tier 1 Customer Service Rep - DSO Knox (onsite)",
    "clientRequisitionID": "1841",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
        "address": {
          "cityName": "Fort Knox",
          "postalCode": "40122",
          "countrySubdivisionLevel1": {
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        "nameCode": {
          "shortName": " Fort Knox, KY, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "sponsoredVisaTypeCodes": []
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  "detail_meta": {
    "url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/595544?cid=016d6154-ba29-4fdf-958f-c1213235e929&ccId=19000101_000001&lang=en_US&locale=en_US",
    "http_status": 200,
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    "response_bytes": 15769
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}
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