Director of Vendor Operations

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    "description": "<p><span style=\"font-size: 10pt; text-decoration: underline\">Job Title:</span></p>\n<p><span style=\"font-size: 10pt\">Director of Vendor Operations</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt; text-decoration: underline\">Description:</span></p>\n<p><span style=\"font-size: 10pt\">We are seeking a highly operational and strategic Director of Marketplace to lead and scale our national field operations, vendor network, and maintenance coordination functions.<br><br></span></p>\n<p><span style=\"font-size: 10pt\">This leader will oversee the performance, growth, and operational execution of our Marketplace division, including Regional Marketplace Managers, Maintenance Coordinators, Vendor Relations, and Field Agent operations. The Director of Marketplace will be responsible for driving SLA performance, vendor quality, project completion efficiency, field coverage expansion, and customer experience across our portfolio.<br><br></span></p>\n<p><span style=\"font-size: 10pt\">This role requires a strong operator who thrives in fast-paced environments, can build scalable systems, and is passionate about accountability, operational excellence, and process optimization.lude self-starter, reliable, agile, extreme ownership, trustworthy, and looking for more than just a job!</span></p>\n<p><span style=\"font-size: 10pt\">We are interested in candidates open to working in our Las Vegas, NV office.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt; text-decoration: underline\">Responsibilities:</span><span style=\"font-size: 10pt; text-decoration: underline\"><br></span><span style=\"font-size: 10pt; text-decoration: underline\"><br></span><span style=\"font-size: 10pt\">Marketplace &amp; Operations Leadership</span></p>\n<ul>\n<li><span style=\"color: rgb(55, 65, 81); font-size: 10pt\">Lead the overall Marketplace department strategy, operations, and performance</span></li>\n<li><span style=\"color: rgb(55, 65, 81); font-size: 10pt\">Oversee Maintenance Coordination, Vendor Relations, and Field Operations teams</span></li>\n<li><span style=\"color: rgb(55, 65, 81); font-size: 10pt\">Build scalable workflows, SOPs, escalation paths, and operational controls</span></li>\n<li><span style=\"color: rgb(55, 65, 81); font-size: 10pt\">Ensure timely execution of maintenance projects, inspections, turnovers, and field tasks</span></li>\n<li><span style=\"color: rgb(55, 65, 81); font-size: 10pt\">Partner cross-functionally with Leasing, Customer Success, Business Operations, and Product teams<br><br></span></li>\n</ul>\n<p><span style=\"font-size: 10pt\">Vendor Network &amp; Capacity Management<br></span></p>\n<ul>\n<li><span style=\"color: rgb(55, 65, 81); font-size: 10pt\">Develop and scale a high-performing national vendor and field agent network</span></li>\n<li><span style=\"color: rgb(55, 65, 81); font-size: 10pt\">Ensure adequate market coverage across all operating regions</span></li>\n<li><span style=\"color: rgb(55, 65, 81); font-size: 10pt\">Monitor vendor performance, quality, responsiveness, and SLA adherence</span></li>\n<li><span style=\"color: rgb(55, 65, 81); font-size: 10pt\">Implement vendor scorecards, accountability measures, and escalation procedures</span></li>\n<li><span style=\"color: rgb(55, 65, 81); font-size: 10pt\">Drive recruitment initiatives for service pros and field agents in underserved markets<br><br></span></li>\n</ul>\n<p><span style=\"font-size: 10pt\">Performance Management &amp; KPIs<br></span></p>\n<ul>\n<li><span style=\"color: rgb(55, 65, 81); font-size: 10pt\">Own departmental KPIs and operational reporting, including:</span>\n<ul>\n<li><span style=\"color: rgb(55, 65, 81); font-size: 10pt\">Project SLA Breaching Rate</span></li>\n<li><span style=\"color: rgb(55, 65, 81); font-size: 10pt\">Average Project Completion Time</span></li>\n<li><span style=\"color: rgb(55, 65, 81); font-size: 10pt\">Maintenance Loss Ratio</span></li>\n<li><span style=\"color: rgb(55, 65, 81); font-size: 10pt\">Vendor Response Time</span></li>\n<li><span style=\"color: rgb(55, 65, 81); font-size: 10pt\">Quality Assurance Scores</span></li>\n<li><span style=\"color: rgb(55, 65, 81); font-size: 10pt\">Backlog Aging</span></li>\n<li><span style=\"color: rgb(55, 65, 81); font-size: 10pt\">Field Coverage Metrics</span></li>\n<li><span style=\"color: rgb(55, 65, 81); font-size: 10pt\">Task Completion Rates</span></li>\n</ul>\n</li>\n<li><span style=\"color: rgb(55, 65, 81); font-size: 10pt\">Develop action plans for underperforming markets, vendors, or team members</span></li>\n<li><span style=\"color: rgb(55, 65, 81); font-size: 10pt\">Lead weekly operational reviews and deep-dive performance meetings<br><br></span></li>\n</ul>\n<p><span style=\"font-size: 10pt\">Team Leadership &amp; Development</span></p>\n<ul>\n<li><span style=\"color: rgb(55, 65, 81); font-size: 10pt\">Manage and develop Marketplace leadership and support teams</span></li>\n<li><span style=\"color: rgb(55, 65, 81); font-size: 10pt\">Coach managers on performance management, accountability, and operational execution</span></li>\n<li><span style=\"color: rgb(55, 65, 81); font-size: 10pt\">Build a culture focused on urgency, ownership, communication, and customer experience</span></li>\n<li><span style=\"color: rgb(55, 65, 81); font-size: 10pt\">Assist with hiring, onboarding, training, and workforce planning<br><br></span></li>\n</ul>\n<p><span style=\"font-size: 10pt\">Process Improvement &amp; Scalability</span></p>\n<ul>\n<li><span style=\"color: rgb(55, 65, 81); font-size: 10pt\">Identify operational inefficiencies and implement scalable solutions</span></li>\n<li><span style=\"color: rgb(55, 65, 81); font-size: 10pt\">Improve automation, task routing, communication workflows, and reporting visibility</span></li>\n<li><span style=\"color: rgb(55, 65, 81); font-size: 10pt\">Collaborate with Product and Engineering teams to improve platform functionality and operational tooling</span></li>\n<li><span style=\"color: rgb(55, 65, 81); font-size: 10pt\">Standardize best practices across markets and teams<br><br></span></li>\n</ul>\n<p><span style=\"font-size: 10pt\">Qualifications</span></p>\n<ul>\n<li><span style=\"color: rgb(55, 65, 81); font-size: 10pt\">5+ years of leadership experience in operations, marketplace management, property management, field operations, logistics, or vendor management</span></li>\n<li><span style=\"color: rgb(55, 65, 81); font-size: 10pt\">Experience leading distributed teams in high-volume operational environments</span></li>\n<li><span style=\"color: rgb(55, 65, 81); font-size: 10pt\">Strong understanding of SLA management, vendor performance, and operational KPIs</span></li>\n<li><span style=\"color: rgb(55, 65, 81); font-size: 10pt\">Proven success building scalable operational systems and processes</span></li>\n<li><span style=\"color: rgb(55, 65, 81); font-size: 10pt\">Exceptional organizational, communication, and problem-solving skills</span></li>\n<li><span style=\"color: rgb(55, 65, 81); font-size: 10pt\">Ability to manage competing priorities in a fast-paced environment</span></li>\n<li><span style=\"color: rgb(55, 65, 81); font-size: 10pt\">Experience in property management, maintenance operations, or service marketplaces strongly preferred<br><br></span></li>\n</ul>\n<p><span style=\"font-size: 10pt\">Preferred Experience</span></p>\n<ul>\n<li><span style=\"color: rgb(55, 65, 81); font-size: 10pt\">Property management or PropTech experience</span></li>\n<li><span style=\"color: rgb(55, 65, 81); font-size: 10pt\">Marketplace operations (Uber, DoorDash, Angi, Thumbtack-style environments)</span></li>\n<li><span style=\"color: rgb(55, 65, 81); font-size: 10pt\">Vendor network management</span></li>\n<li><span style=\"color: rgb(55, 65, 81); font-size: 10pt\">Maintenance coordination or field services</span></li>\n<li><span style=\"color: rgb(55, 65, 81); font-size: 10pt\">Multi-market operational leadership</span></li>\n<li><span style=\"color: rgb(55, 65, 81); font-size: 10pt\">Process automation and workflow optimization<br><br></span></li>\n</ul>\n<p><span style=\"font-size: 10pt\">Success Metrics<br><br></span></p>\n<p><span style=\"color: rgb(55, 65, 81); font-size: 10pt\">Success in this role will be measured by:</span></p>\n<ul>\n<li><span style=\"color: rgb(55, 65, 81); font-size: 10pt\">Reduced SLA breach rates</span></li>\n<li><span style=\"color: rgb(55, 65, 81); font-size: 10pt\">Improved project completion times</span></li>\n<li><span style=\"color: rgb(55, 65, 81); font-size: 10pt\">Increased vendor responsiveness and quality</span></li>\n<li><span style=\"color: rgb(55, 65, 81); font-size: 10pt\">Reduced maintenance loss ratio</span></li>\n<li><span style=\"color: rgb(55, 65, 81); font-size: 10pt\">Improved field coverage and task fulfillment rates</span></li>\n<li><span style=\"color: rgb(55, 65, 81); font-size: 10pt\">Reduced operational backlog aging</span></li>\n<li><span style=\"color: rgb(55, 65, 81); font-size: 10pt\">Improved customer satisfaction and retention<br><br></span></li>\n</ul>\n<p><span style=\"font-size: 10pt\">Leadership Traits We Value</span></p>\n<ul>\n<li><span style=\"color: rgb(55, 65, 81); font-size: 10pt\">Ownership mentality</span></li>\n<li><span style=\"color: rgb(55, 65, 81); font-size: 10pt\">Bias for action</span></li>\n<li><span style=\"color: rgb(55, 65, 81); font-size: 10pt\">Operational rigor</span></li>\n<li><span style=\"color: rgb(55, 65, 81); font-size: 10pt\">High accountability</span></li>\n<li><span style=\"color: rgb(55, 65, 81); font-size: 10pt\">Strong communication</span></li>\n<li><span style=\"color: rgb(55, 65, 81); font-size: 10pt\">Data-driven decision making</span></li>\n<li><span style=\"color: rgb(55, 65, 81); font-size: 10pt\">Ability to thrive in ambiguity and rapid growth<br><br></span></li>\n</ul>\n<p><span style=\"font-size: 10pt; text-decoration: underline\">About Home365</span></p>\n<p><span style=\"font-size: 10pt\">Home365 is an InsureTech/PropTech company offering residential real estate investors a fully automated Real Estate Investment and Property Management platform. Our platform is coupled with a Net Operating Income (NOI) Guarantee that underwrites the operating expenses of properties and ensures their performance over the long term.<br><br></span></p>\n<p><span style=\"font-size: 10pt\">We foster an open, multinational environment, thriving on transforming ideas from brainstorming sessions into reality.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt\">Our product is a sophisticated blend of Incident/Claim Management software, smart IoT, and a curated hyper-local mobile market network of service providers and real estate transactions. Powered by innovative machine learning applications, we optimize everything we do.<br><br></span></p>\n<p><span style=\"font-size: 10pt\">We are backed by top-tier VCs, private equity firms, and leading CVCs. Designed in California and built by our talented tech team based in Tel Aviv, Israel, our platform integrates cutting-edge technologies to deliver exceptional results.<br><br></span></p>\n<p><span style=\"font-size: 10pt; text-decoration: underline\">Benefits:</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Competitive compensation package</span></li>\n<li><span style=\"font-size: 10pt\">Medical, dental, and vision plans</span></li>\n<li><span style=\"font-size: 10pt\">Equity </span></li>\n<li><span style=\"font-size: 10pt\">Wellness programs</span></li>\n</ul>",
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