Product Manager I

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    "datePosted": "2026-04-30",
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    "description": "<p> <span style=\"font-weight: bold\">About the Role    </span></p>\n<p><br>SafeRide Health is seeking a Product Manager to own day-to-day operations, launches, and continuous improvement of an AI-powered Interactive Voice Response (IVR) platform that automates member call handling across health plan networks. This is not a traditional roadmap-focused PM role—you will operate at the intersection of product, operations, and vendor management, requiring comfort both monitoring live performance data and driving complex, cross-functional launches. This role directly impacts member access to care by ensuring our AI voice agent delivers a reliable, high-quality experience at scale.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Job Responsibilities </span>   </p>\n<ul>\n<li>Monitor daily performance metrics for the AI system, including success rates, failure rates, and handoff trends—especially following releases or new plan launches </li>\n<li>Use data to develop and test hypotheses to improve system performance and member experience </li>\n<li>Diagnose production issues and member complaints by listening to calls directly in the AI platform, identifying root causes, and coordinating resolutions </li>\n<li>Lead post-launch monitoring windows to validate performance and catch issues early, combining dashboard analysis with direct call listening.</li>\n<li>Understand SafeRide API capabilities and limitations, and recommend specific enhancements needed to deliver required outcomes </li>\n<li>Intake health plan SOPs from internal stakeholders and translate them into clear, AI-compatible requirements for implementation </li>\n<li>Review UAT packages from the AI vendor, testing end-to-end call flows, identifying bugs, and providing go-live sign-off </li>\n<li>Manage phased rollouts across health plans, tracking readiness, dependencies, and rollout sequencing </li>\n<li>Serve as the primary internal point of contact for AI system updates, issues, and launches, providing clear, audience-tailored communication to leadership, operations, and growth teams </li>\n<li>Act as the primary partner to the AI vendor, managing bug fixes, feature development, UAT, and launch execution </li>\n<li>Maintain accurate, up-to-date plan configuration documentation as a source of truth for active plans, credentials, and routing logic </li>\n<li>Partner closely with internal AI, operations, and growth teams to align on priorities, support implementations, and drive adoption of new capabilities.</li>\n</ul>\n<p>   <br><span style=\"font-weight: bold\">Required Qualifications: </span> </p>\n<ul>\n<li>3–5 years of product management experience or experience owning technically complex systems or platforms </li>\n<li>Experience working with AI-powered tools, automation systems, or vendor-delivered technology platforms </li>\n<li>Comfort working with data dashboards and interpreting performance signals to drive decisions and improvements </li>\n<li>Experience supporting launches, UAT processes, and post-launch monitoring in a production environment </li>\n<li>Strong cross-functional communication skills, with the ability to translate between technical teams, operations, and business stakeholders </li>\n<li>Highly detail-oriented, with strong ownership of execution, QA, and rollout quality </li>\n<li>Ability to operate with ambiguity and apply sound judgment in situations without a defined playbook .</li>\n</ul>\n<p><br></p>\n<p>    <br><span style=\"font-weight: bold\">Preferred Qualifications </span>   <br></p>\n<ul>\n<li>Experience working with voice technology, IVR systems, or conversational AI platforms </li>\n<li>Experience in healthcare, Medicaid, Medicare Advantage, or other regulated environments </li>\n<li>Experience managing external vendors as a core product delivery partner </li>\n<li>Familiarity with APIs, system integrations, and backend service limitations </li>\n<li>Experience supporting multilingual QA processes or coordinating Spanish-language call reviews.</li>\n</ul>\n<p>    <br><span style=\"font-weight: bold\">Benefits: </span>   <br>We offer a remote-first work environment, competitive compensation, and comprehensive benefits including:</p>\n<ul>\n<li>Career growth and development opportunities in a mission-driven organization<br></li>\n<li>Competitive salary, annual bonus opportunities, and equity options<br></li>\n<li>Remote with flexible hours<br></li>\n<li>Comprehensive medical, dental, and vision insurance<br></li>\n<li>401(k) with company match<br></li>\n<li>Generous PTO, paid company holidays, and paid parental leave.</li>\n</ul>\n<p>    <br><span style=\"font-weight: bold\">About Us: </span>   <br>SafeRide Health is a technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation to people across America. SafeRide employs proprietary technology, paired with a nationwide network of vetted transportation providers. This enables payers and health systems to deliver cost-effective, on-demand transportation intelligently, enhancing the patient experience in the process. SafeRide serves the largest Medicare Advantage, Medicaid, and provider programs in the country. Learn more at www.saferidehealth.com.    </p>",
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