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Home › Companies › 111158a5 35cd 468b 8894 468a55b31072 19000101 000001 › Call Center Representative III

Call Center Representative III

111158a5 35cd 468b 8894 468a55b31072 19000101 000001 · Santa Ana, CA, US, Santa Ana, CA · Hybrid · Active · $23–$27 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
Company111158a5 35cd 468b 8894 468a55b31072 19000101 000001
TitleCall Center Representative III
Normalized title-
Department / team-
LocationSanta Ana, CA, United States
Work modelHybrid / Hybrid
Employment type-
Salary$23–$27 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-12 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from 111158a5 35cd 468b 8894 468a55b31072 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Santa Ana.Open
Work model jobsActive Hybrid postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company111158a5 35cd 468b 8894 468a55b31072 19000101 000001
Source81db2d06-163f-4a86-ad05-4b2f9c6dbea4
ATS providerADP Workforce Now Recruiting

Description

Call Center Representative III Opportunity at Orange County's Federal Credit Union In-office work schedule for the first 30 days. Hybrid work schedule maybe considered after thirty days of successful performance. Must be available to work shifts ranging between 7:45am – 7:15pm, Monday – Friday, and two Saturdays per month 8:30am – 2:30pm. At Orange County’s Federal Credit Union, we don’t just offer banking services, we create meaningful relationships that empower our members and enrich our community. With over 85 years of trust, $3 billion in assets, and 145,000+ members , we’ve built a reputation for excellence—and we’re just getting started. Our commitment to people, performance, and purpose has earned us the #1 spot in the Orange County Register’s 2025 and 2024 Best Credit Union list, and the voices of our employees have earned us the Peter Barron Stark Award for Workplace Satisfaction. When you join us, you’re not just taking the next step in your career; you’re joining a team that loves where they work. POSITION SUMMARY: Under general supervision and direction, with an exuberant demeanor, provides members with general information regarding their accounts, credit union policies and services through extraordinary Member experiences: Connect, Discover, Deliver & Wow. Assists members with transaction requests, file maintenance, accurate and timely product and service information. By understanding Member preferences, and by providing ‘trusted advisor’ service, matches products and services that meet member’s financial needs, leading to building and deepening relationships. Actively recommend other credit union services and products. Perform accurate transactions and account maintenance. Provide enthusiastic, professional, accurate and efficient member service via the telephone. Call Center Rep III’s are accountable for achieving personal, Team and Credit Union sales and services goals, and continuing to develop their own professional proficiencies through the Call Center Development Tracks, to maximize their value to the organization. QUALIFICATIONS: At least one (1) year of experience in a call center and banking environment, which includes knowledge of sales and service preferred. Possess the aptitude to exercise self-awareness, self-regulation, motivation, inspiration, empathy, and be service-oriented, utilizing influence in a positive manner Must be effective in written and oral communication, including the ability to speak and hear to give and receive instructions and information to others in person and over the telephone Computer knowledge and experience are normally expected in professional environments, including Microsoft programs, Outlook scheduling, and the knowledge of how to navigate effectively on the internet Accurately performs mathematical calculations. Final offers are based on qualifications, internal equity, and the level of position offered. Below are OCFCU's Call Center job levels with their corresponding hourly pay ranges: Call Center Rep. III: $22.50 - $27.00 Per Hour for Full-Time position Generous benefits include: Anthem & Delta Care USA Dental – From day one of employment! Life insurance at no cost to associates. 401(k) – OCCU contributes up to 6% of gross earnings (dollar for dollar). Vacation hours – 13 days per year, rolls over year-to-year and increases with tenure. Sick hours – 7 days per year Paid Holidays Annual performance merit increases Professional and personal development programs, including educational grants up to $1k per year and step progression opportunities. Annual discretionary bonus Professional, welcoming, and collaborative work environment focused on achieving goals, recognizing successes, and excelling at member service. Orange County's Federal Credit Union is an Equal Opportunity Employer. Pre-employment screenings, including background and credit checks, are required.

Full job record

Job ID1c94ee07c473f84fd451f37aabd3179fc352aa66
Org ID2e53e5ed-c980-43dc-836c-91180d66d9b8
Source ID81db2d06-163f-4a86-ad05-4b2f9c6dbea4
Board ID81db2d06-163f-4a86-ad05-4b2f9c6dbea4
Provideradp_workforcenow
Provider Job Key518881
TitleCall Center Representative III
Normalized Title—
Statusactive
Activeyes
Location TextSanta Ana, CA, US, Santa Ana, CA
Department—
Team—
Employment Type—
Workplace Typehybrid
Remote Policyhybrid
CountryUnited States
RegionCA
CitySanta Ana
Salary Raw22.50 To 27 (USD) Hourly
Salary Min22.5
Salary Max27
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=111158a5-35cd-468b-8894-468a55b31072&ccId=19000101_000001&lang=en_US&type=JS&jobId=518881&jwId=9200874715067_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=111158a5-35cd-468b-8894-468a55b31072&ccId=19000101_000001&lang=en_US&type=JS&jobId=518881&jwId=9200874715067_1
First Seen At2026-05-31 18:40:23Z
Last Seen At2026-06-06 13:05:12Z
Last Checked At2026-06-06 13:05:12Z
Last Changed At2026-06-06 13:05:12Z
Inactive At—
Source Posted At2026-05-12 19:10:00Z
Source Updated At—
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Event Fields
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Parsed Structured
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Extensions
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    "requisitionDescription": "<div><div><div><div><div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;' data-pasted=\"true\"><strong><span style='font-family: \"Times New Roman\", serif; color: rgb(65, 65, 65); font-size: 30px;'><u>Call Center Representative III&nbsp;</u></span></strong><strong><span style='font-family: \"Times New Roman\", serif; color: rgb(65, 65, 65); font-size: 30px;'><u>Opportunity at Orange County&#39;s Federal Credit Union</u></span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><strong><span style='font-family: \"Times New Roman\", serif; color: rgb(65, 65, 65); font-size: 24px;'><em><u>In-office work schedule for the first 30 days. Hybrid work schedule maybe considered after thirty days of successful performance.</u></em></span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><span style=\"font-size: 18px;\"><br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><span style=\"font-size: 18px;\"><strong><span style='font-family: \"Times New Roman\", serif; color: rgb(65, 65, 65);'>Must be available to work shifts ranging between 7:45am &ndash; 7:15pm, Monday &ndash; Friday, and two Saturdays per month 8:30am &ndash; 2:30pm.&nbsp;</span></strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><span style=\"font-size: 18px;\"><strong>&nbsp;</strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><span style='font-family: \"Times New Roman\", serif; color: rgb(38, 35, 33); font-size: 18px;'>At Orange County&rsquo;s Federal Credit Union, we don&rsquo;t just offer banking services, we create meaningful relationships that empower our members and enrich our community. With <strong>over 85 years of trust, $3 billion in assets, and 145,000+ members</strong>, we&rsquo;ve built a reputation for excellence&mdash;and we&rsquo;re just getting started.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><span style=\"font-size: 18px;\"><br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><span style='font-family: \"Times New Roman\", serif; color: rgb(38, 35, 33); font-size: 18px;'>Our commitment to people, performance, and purpose has earned us the <strong>#1 spot in the Orange County Register&rsquo;s 2025 and 2024 Best Credit Union</strong> list, <u>and&nbsp;</u>the voices of our employees have earned us the Peter Barron Stark Award for Workplace Satisfaction. When you join us, you&rsquo;re not just taking the next step in your career; you&rsquo;re joining a team that loves where they work.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><span style=\"font-size: 18px;\"><br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 18px;\"><strong><span style='font-family:\"Times New Roman\",serif;'>POSITION SUMMARY:</span></strong></span><span style='font-family: \"Times New Roman\", serif; font-size: 18px;'>&nbsp;Under general supervision and direction, with an exuberant demeanor, provides members with general information regarding their accounts, credit union policies and services through extraordinary Member experiences: Connect, Discover, Deliver &amp; Wow. Assists members with transaction requests, file maintenance, accurate and timely product and service information. By understanding Member preferences, and by providing &lsquo;trusted advisor&rsquo; service, matches products and services that meet member&rsquo;s financial needs, leading to building and deepening relationships. Actively recommend other credit union services and products. Perform accurate transactions and account maintenance. Provide enthusiastic, professional, accurate and efficient member service via the telephone. Call Center Rep III&rsquo;s are accountable for achieving personal, Team and Credit Union sales and services goals, and continuing to develop their own professional proficiencies through the Call Center Development Tracks, to maximize their value to the organization.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><span style=\"font-size: 18px;\"><strong><span style='font-family:\"Times New Roman\",serif;color:#414141;'>QUALIFICATIONS:</span></strong></span></p><ul type=\"disc\" style=\"margin-bottom:0in;\"><li style=\"margin: 0in 0in 8pt; line-height: normal; font-size: 18px; font-family: initial; color: rgb(65, 65, 65); background: white;\"><span style='font-family: \"Times New Roman\", serif;'>At least one (1) year of experience in a call center and banking environment, which includes knowledge of sales and service preferred.</span></li><li style=\"margin: 0in 0in 8pt; line-height: normal; font-size: 18px; font-family: initial; color: rgb(65, 65, 65); background: white;\"><span style='font-family: \"Times New Roman\", serif;'>Possess the aptitude to exercise self-awareness, self-regulation, motivation, inspiration, empathy, and be service-oriented, utilizing influence in a positive manner</span></li><li style=\"margin: 0in 0in 8pt; line-height: normal; font-size: 18px; font-family: initial; color: rgb(65, 65, 65); background: white;\"><span style='font-family: \"Times New Roman\", serif;'>Must be effective in written and oral communication, including the ability to speak and hear to give and receive instructions and information to others in person and over the telephone&nbsp;</span></li><li style=\"margin: 0in 0in 8pt; line-height: normal; font-size: 18px; font-family: initial; color: rgb(65, 65, 65); background: white;\"><span style='font-family: \"Times New Roman\", serif;'>Computer knowledge and experience are normally expected in professional environments, including Microsoft programs, Outlook scheduling, and the knowledge of how to navigate effectively on the internet&nbsp;</span></li><li style=\"margin: 0in 0in 8pt; line-height: normal; font-size: 18px; font-family: initial; color: rgb(65, 65, 65); background: white;\"><span style='font-family: \"Times New Roman\", serif;'>Accurately performs mathematical calculations.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><span style=\"font-size: 24px;\"><em><span style='font-family: \"Times New Roman\", serif; color: rgb(65, 65, 65);'>Final offers are based on qualifications, internal equity, and the level of position offered. Below are OCFCU&#39;s Call Center job levels with their corresponding hourly pay ranges:</span></em></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><span style=\"font-size: 24px;\"><strong>&nbsp;</strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><span style=\"font-size: 24px;\"><strong><span style='font-family: \"Times New Roman\", serif; color: rgb(65, 65, 65);'>Call Center Rep. III: $22.50 - $27.00 Per Hour for Full-Time position</span></strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><span style=\"font-size: 18px;\"><br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><span style=\"font-size: 18px;\"><strong><span style='font-family:\"Times New Roman\",serif;color:#414141;'>Generous benefits include:</span></strong></span></p><ul type=\"disc\" style=\"margin-bottom:0in;\"><li style=\"margin: 0in 0in 8pt; line-height: normal; font-size: 18px; font-family: initial; color: rgb(65, 65, 65); background: white;\"><span style='font-family: \"Times New Roman\", serif;'>Anthem &amp; Delta Care USA Dental &ndash; From day one of employment!&nbsp;</span></li><li style=\"margin: 0in 0in 8pt; line-height: normal; font-size: 18px; font-family: initial; color: rgb(65, 65, 65); background: white;\"><span style='font-family: \"Times New Roman\", serif;'>Life insurance at no cost to associates.</span></li><li style=\"margin: 0in 0in 8pt; line-height: normal; font-size: 18px; font-family: initial; color: rgb(65, 65, 65); background: white;\"><span style='font-family: \"Times New Roman\", serif;'>401(k) &ndash; OCCU contributes up to 6% of gross earnings (dollar for dollar).</span></li><li style=\"margin: 0in 0in 8pt; line-height: normal; font-size: 18px; font-family: initial; color: rgb(65, 65, 65); background: white;\"><span style='font-family: \"Times New Roman\", serif;'>Vacation hours &ndash; 13 days per year, rolls over year-to-year and increases with tenure.</span></li><li style=\"margin: 0in 0in 8pt; line-height: normal; font-size: 18px; font-family: initial; color: rgb(65, 65, 65); background: white;\"><span style='font-family: \"Times New Roman\", serif;'>Sick hours &ndash; 7 days per year</span></li><li style=\"margin: 0in 0in 8pt; line-height: normal; font-size: 18px; font-family: initial; color: rgb(65, 65, 65); background: white;\"><span style='font-family: \"Times New Roman\", serif;'>Paid Holidays&nbsp;</span></li><li style=\"margin: 0in 0in 8pt; line-height: normal; font-size: 18px; font-family: initial; color: rgb(65, 65, 65); background: white;\"><span style='font-family: \"Times New Roman\", serif;'>Annual performance merit increases&nbsp;</span></li><li style=\"margin: 0in 0in 8pt; line-height: normal; font-size: 18px; font-family: initial; color: rgb(65, 65, 65); background: white;\"><span style='font-family: \"Times New Roman\", serif;'>Professional and personal development programs, including educational grants up to $1k per year and step progression opportunities.&nbsp;</span></li><li style=\"margin: 0in 0in 8pt; line-height: normal; font-size: 18px; font-family: initial; color: rgb(65, 65, 65); background: white;\"><span style='font-family: \"Times New Roman\", serif;'>Annual discretionary bonus&nbsp;</span></li><li style=\"margin: 0in 0in 8pt; line-height: normal; font-size: 18px; font-family: initial; color: rgb(65, 65, 65); background: white;\"><span style='font-family: \"Times New Roman\", serif;'>Professional, welcoming, and collaborative work environment focused on achieving goals, recognizing successes, and excelling at member service.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><em><span style='font-family: \"Times New Roman\", serif; color: rgb(38, 35, 33); background: white; font-size: 24px;'>Orange County&#39;s Federal Credit Union is an Equal Opportunity Employer. Pre-employment screenings, including background and credit checks, are required.</span></em></p></div></div></div></div></div>\n",
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    "requisitionTitle": "Call Center Representative III",
    "clientRequisitionID": "2693",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
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}
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