Customer Escalations Representative

{
  "content_hash": "c1e182e01da525ed4db11cc3936d4d4a92b66ba184f8327344ba5e5ce5eaee8e",
  "source_hash": "62a5dba28b000ab2a4a3020c32ef73889cabfc1779bbcaf83ddab63da276bf59",
  "last_changed_at": "2026-06-23T07:56:58.485Z",
  "active_status": "active"
}

{
  "dedupe": null,
  "language": "en",
  "location": {
    "raw": "Remote, AZ or IL",
    "city": "AZ or IL",
    "region": null,
    "country": "United States",
    "is_remote": true,
    "confidence": 0.9
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-23T07:56:58.429Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Remote, AZ or IL",
      "city": "AZ or IL",
      "region": null,
      "country": "United States",
      "is_remote": true,
      "confidence": 0.9
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": "hybrid",
  "salary_period": null,
  "workplace_type": "hybrid",
  "salary_currency": null
}

{}

{
  "lists": [
    {
      "text": "What You'll Do:",
      "content": "<div>\n\n<li>Identify, research, and resolve customer issues using the company's web-based systems and databases; enter information into databases, ensuring consistency and accuracy</li>\n<li>Resolve disputes, escalations, and un-satisfied service confirmations; communicate with other teams to facilitate the timely resolution of escalated work orders</li>\n<li>Provide information to leadership, peers and subordinates by telephone, electronically, or in person; serves as the point of contact for escalation and resolution handoff between shifts and/or other offices</li>\n<li>Demonstrate professionalism in communication, relationship development, customer service, etc.</li>\n<li>Shift flexibility may be required</li>\n<li>Foster a positive team environment</li>\n<li>Ensure confidentiality and accuracy of internal and external data</li>\n<li>Perform ad-hoc projects and other duties as assigned</li>\n\n</div>"
    },
    {
      "text": "What You Should Have:",
      "content": "<p><strong>Professional Skills&nbsp;</strong></p>\n\n<li>Customer Service - Advanced</li>\n<li>Verbal Communication - Proficient</li>\n<li>Written Communication - Proficient</li>\n<li>Teamwork – Proficient</li>\n<li>Relationships – Proficient</li>\n<li>Organizational Awareness - Proficient</li>\n<li>Learning Agility - Proficient</li>\n<li>Problem Solving – Advanced</li>\n<li>Process Orientation – Proficient</li>\n<li>Prioritization - Proficient</li>\n\n<p><strong>Role Specific Skills</strong></p>\n\n<li>Computer Skills: proficiencies in Microsoft Word, Excel, Outlook are preferred</li>\n\n<p><strong>Qualifications&nbsp;</strong></p>\n\n<li>High school diploma required</li>\n<li>A minimum of 2-4 years’ experience in customer service call center environment required</li>\n\n<p><strong>Other Relevant Qualifications</strong></p>\n\n<li>Associates degree preferred</li>\n<li>Flexibility, adaptability and able to juggle multiple projects and priorities in a fast-paced environment</li>\n<li>Strong alignment to our company values - Entrepreneurial Spirit, One Team, Passion for Service, and Integrity</li>\n"
    }
  ],
  "country": "US",
  "createdAt": 1782171838305,
  "updatedAt": null,
  "categories": {
    "team": "Residential R&M",
    "location": "Remote, AZ or IL",
    "commitment": "Full Time Employee",
    "department": "Residential",
    "allLocations": [
      "Remote, AZ or IL"
    ]
  },
  "salaryRange": null,
  "workplaceType": "hybrid"
}